Adapt Accelerates Sales Momentum in 2012 asUnified Communications Reseller
and Systems Integrator
Total contracted sales climb 30 percent in 2012; adds 27 new clients
OAK BROOK, Ill. -- March 28, 2013
Adapt Telephony Services, the prominent reseller and systems integrator of
contact center automation and enterprise IP telephony solutions headquartered
here, announced new contracted sales records for 2012 along with its capture
of a third consecutive “Worldwide Partner of the Year” honor from its vendor
partner Interactive Intelligence, Inc. (Nasdaq: ININ)
Adapt total contracted sales grew 30 percent year-over-year in 2012, aided by
significant new state and Federal government contracts and additional new
system deployments in healthcare, manufacturing and financial services. Total
new clients contracted rose to 27 by the close of last year, helping Adapt
earn its third straight “Worldwide Partner of the Year” honor. Competing each
year for this honor are some 400 Interactive Intelligence resellers globally
including many companies larger than Adapt.
Several Chicago-area clients of Adapt include American Hotel Register Co.,
AUM, First Bank of Highland Park, DuPage Medical Group, the Chicago
Patrolmen’s Federal Credit Union and EZ Links Golf Reservations. Adapt was
founded in 1997 by a small entrepreneurial team.
“Our clients still may be facing economic uncertainty but in 2013 that concern
is taking a back seat to their desire to better serve their own customers –
and immediately - with an innovative multi-channel IP communication platform
built for today’s consumer preferences,” says Jerry Brown, Adapt vice
president. “Each is eliminating administrative burdens by replacing numerous
outdated systems and cumbersome equipment with a single, all-in-one, IP-based
unified communications platform that handles voice calls, voicemail, email,
web interactions, chat, text, fax and social media interactions the same way.”
Last year Adapt:
*Scored its 15^th consecutive year of revenue gains
*Welcomed new customers such as El Rio Health Center, First Bank of
Highland Park, Home Access Healthcare, and Bay Winds, Consumers, McGraw
Hill, Metro, Municipal, Kemba and Redstone credit unions.
*Expanded its suite of custom-developed Adapt software for financial
*Captured business performance awards as a Platinum Elite Partner of
*Boosted sales totals as an Elite Partner of Juniper Networks and a partner
Adapt offers the Customer Interaction Center® from Interactive Intelligence.
CIC is an all-in-one IP communications software suite providing multichannel
contact center automation and enterprise IP telephony functionality. CIC’s
architecture is based on open standards and eliminates the higher costs and
complexity introduced by multipoint products.
Adapt Telephony Services, LLC (Adapt) is a global value-added reseller and
integrator of unified business communications solutions for contact center
automation, enterprise IP telephony, and business process automation. Adapt
has deployed Interactive Intelligence solutions at more than 300 customer
sites. Vertical specialties include financial services, healthcare, insurance,
manufacturing and retail.
Adapt Telephony Services
David Reiners, Director of Marketing and Communications
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