Perforce Study Reveals That 83% of Knowledge Workers Lose Time to Document Versioning Issues Each Day

  Perforce Study Reveals That 83% of Knowledge Workers Lose Time to Document
  Versioning Issues Each Day

  Existing File Sharing and Document Management Solutions Do Little to Solve
   Expensive, Time-Consuming and Frustrating Document Collaboration Issues

Key Points:

  *The vast majority of knowledge workers lose time each day on document
    versioning issues, like searching for the right version of a file or
    working on an outdated document
  *About 9 in 10 workers whose companies use a document management system or
    file sharing service still lose time to these versioning issues (86
    percent and 90 percent, respectively)
  *Document collaboration issues are more time-consuming than not having
    network access, more frustrating than locking your keys in your car
  *Organizations can significantly improve productivity and decrease costs by
    addressing these pervasive issues, as detailed in a study available at
    www.perforce.com/83percent

Business Wire

ALAMEDA, Calif. -- March 26, 2013

Poor document collaboration practices are very expensive, time-consuming and
the source of much frustration, according to Perforce Software, which
commissioned an independent survey of business professionals. Conducted online
by Harris Interactive^®, the July 2012 Knowledge Worker Survey of 1,004
knowledge workers^1 in the United States and United Kingdom shows that
document collaboration problems in the workplace are pervasive, frustrating
and the cause of costly productivity issues—even when document sharing tools
are in place. It also indicates that these issues have far-reaching
consequences, including missed business opportunities, damaged reputations and
poor impressions on colleagues and customers.

Document collaboration issues occur as documents pass through multiple
contributors and, while doing so, are often saved as multiple versions. These
widespread and time-consuming issues include such things as searching for the
right version of a file, working on the wrong version of a document or having
to manually enter edits from others. For a full report on the impact of these
issues, visit www.perforce.com/83percent.

Known by Few, Felt by Most

While less than half (45 percent) of knowledge workers are familiar with the
term “version issues,” the survey found that more than four in five (83
percent) lose or waste time each day from these problems. Issues include:

  *Searching their hard drives or email inboxes for the most up-to-date or
    correct file (73 percent)
  *Having to wait while someone else finishes working on a document (59
    percent)
  *Manually reviewing documents to sort out the changes from one or more
    contributors (56 percent)
  *Working on a document, only to realize after some time that it was the
    wrong or outdated file (47 percent)

Interestingly, of the 69 percent of knowledge workers whose companies use a
document management or file sharing service, about 9 in 10 still experience
document versioning issues (86 percent and 90 percent, respectively),
indicating that existing solutions do little to solve these problems.

“This study helps to quantify an issue that nearly everyone experiences in one
way or another,” explained Christopher Seiwald, CEO and founder of Perforce.
“Current collaboration practices and systems do not mitigate the versioning
issues that hinder an organization’s ability to collaborate on documents.
We’ve largely solved this issue for software development teams, which are the
most complex collaboration environments, but most business teams have yet to
adequately address the root of the problem—version management.”

More Time-Consuming than Spam, More Frustrating than Parking Tickets

The survey found that document versioning issues are productivity killers.
They combine (75 percent) to have an impact on productivity for a higher
percentage of knowledge workers than:

  *Not having network access (71 percent)
  *Dealing with spam and junk mail (59 percent)
  *Leaving a mobile phone at home (34 percent)

The survey also found that document-related issues (83 percent) are
frustrating to a higher percentage of knowledge workers than:

  *Locking keys in a car (78 percent)
  *Getting a parking ticket (78 percent)
  *Having to work on a weekend (64 percent)
  *Not being able to dial-in to a conference call (57 percent)

And workers react to these issues quite strongly. In fact, 81 percent report
having worked on the wrong version of a document or spent too much time
looking for the right file. Of those, 29 percent stop working on a project
altogether or leave work early when they realize all the time they’ve wasted.
Other startling responses include:

  *Yell at their computers (33 percent)
  *Think about heading to the nearest bar or pub (21 percent)
  *Throw something (12 percent)
  *Banged their heads against their desks (12 percent)

In related news, Perforce also announced today the release of its new product,
Commons (See “Perforce Unveils Commons, Bringing the Power of Enterprise
Version Management to Business Teams”).

Survey Methodology

Harris Interactive^® fielded the study online in the United States and United
Kingdom on behalf of Perforce from July 9-13, 2012, interviewing a sample of
1,004 knowledge workers (500 in the US and 504 in the UK), defined as adults
aged 18 years or older who are employed full or part time, use a computer in
their place of employment and share any type of computer file with others at
their job. Figures were weighted where necessary to bring them into line with
their actual proportions in the population. No estimates of theoretical
sampling error can be calculated. Complete methodology can be found in the
survey report at www.perforce.com/83percent.

About Harris Interactive

Harris Interactive is one of the world's leading market research firms,
leveraging research, technology, and business acumen to transform relevant
insight into actionable foresight. Known widely for the Harris Poll® and for
pioneering innovative research methodologies, Harris offers proprietary
solutions in the areas of market and customer insight, corporate brand and
reputation strategy, and marketing, advertising, public relations and
communications research. Harris possesses expertise in a wide range of
industries including health care, technology, public affairs, energy,
telecommunications, financial services, insurance, media, retail, restaurant,
and consumer package goods. Additionally, Harris has a portfolio of
multi-client offerings that complement our custom solutions while maximizing
our client's research investment. Serving clients in more than 196 countries
and territories through our North American and European offices, Harris
specializes in delivering research solutions that help us - and our clients -
stay ahead of what's next. For more information, please visit
www.harrisinteractive.com.

About Perforce Software

Perforce Software is trusted by industry-leading companies like
Salesforce.com, SAP and the New York Stock Exchange to manage their most
valuable IP. Perforce products help teams work in concert on important digital
assets including software code, documents, multimedia, spreadsheets, images
and more. They are unique in their ability to handle large and distributed
collections of content, enabling higher productivity, lower costs, improved
security and compliance. With the addition of Commons, Perforce is now making
it easy for everyone to take advantage of its powerful versioning
capabilities. The company is headquartered in Alameda, California, with
international operations in the United Kingdom, Canada and Australia. For more
information, visit www.perforce.com.

^1 Adults age 18 or older who are employed full or part time, use a computer
in their place of employment and share any type of computer file with others
at their jobs.

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Contact:

Perforce Software
Sheri Aguirre, +1 510-864-7400 x5403
sheri@perforce.com
or
Perforce Software Public Relations
Joshua Heath, +1 801-461-9794
joshua@methodcommunications.com
 
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