Gazprom Energy Tackles Legislation Confusion with Guide for SMEs
MANCHESTER, England -- March 26, 2013
Manchester-headquartered Gazprom Energy has launched a guide to the
government’s Energy Bill, in response to widespread confusion among its SME
customers about the proposed legislation.
The company, which supplies electricity and gas to more than 11,000 UK
businesses, said that many of its customers were unaware that the Bill – a
package of reforms designed to speed up the UK’s transition to low-carbon and
renewable sources of power - would lead to monthly price rises, as the
government passes on some of the cost of this investment to end users.
Gazprom Energy’s guide provides a jargon-free overview of the Bill as well as
practical advice to help SMEs to manage their energy consumption and is
Dale Marriott, Head of UK Operations at Gazprom Energy, said: “SMEs often
don’t have the time or resource to get to grips with what can seem like
complex pieces of legislation, which can result in cost rises catching them by
“There are already a myriad of different industry charges and third party
levies - such as distribution and transmission costs – which are beyond the
control of customers and their suppliers. When added to the actual unit cost
of energy these can make up as much as 35% of the monthly bill. With more
charges set to be introduced through the Energy Bill, suppliers need to work
harder to help SME customers understand what goes into their monthly bills and
to help them actively manage the aspects they can control – their
Gazprom Energy was recently named as the best commercial gas supplier for
customer satisfaction in a major national survey of business energy users.
It saw-off competition from the ‘Big 6’ energy companies, and other
independent suppliers, to take the top spot in the twice-yearly Datamonitor
survey, which polls 2,000 UK businesses on energy suppliers’ performance in
key areas including billing, customer service and account management.
0161 235 0328 / 07540 047 834
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