CitiMortgage Launches 2013 Road to Recovery Homeowner Outreach Tour

  CitiMortgage Launches 2013 Road to Recovery Homeowner Outreach Tour

                  Events Offer Help for Distressed Borrowers

Business Wire

NEW YORK -- March 26, 2013

CitiMortgage today announced the launch of its proprietary 2013 Road to
Recovery Tour, a customer outreach program scheduled to begin with events in
eleven cities across the country. At Road to Recovery events, Citi’s Homeowner
Support Travel Team - Citi’s mortgage assistance professionals - consult
one-on-one with CitiMortgage customers in need of assistance with their

Sanjiv Das, CEO, CitiMortgage (Photo: Business Wire)

Sanjiv Das, CEO, CitiMortgage (Photo: Business Wire)

“The recent improvement in the overall housing market is encouraging for the
industry and our economy overall, but it also overshadows the struggle many
homeowners are still facing in pockets around the country,” said Sanjiv Das,
CEO of CitiMortgage. “The 2013 Road to Recovery tour is designed to help these
homeowners by meeting one-on-one with our mortgage professionals to address
their financial challenges, identify potential solutions and, where possible,
keep them in their homes.”

Since launching the Road to Recovery tour in 2011, Citi’s Homeowner Support
Team has met with over 5,700 families across 60 markets providing resources
and assistance to help distressed borrowers avoid potential foreclosure. Over
40% of attendees in 2012 were customers who had not contacted Citi previously
and approximately 60% of all attendees were offered a potential solution to
their financial challenge. Over its first two years, Citi’s Road to Recovery
has received overwhelmingly positive feedback with over 95 percent of
attendees rating the overall value of the event as “Excellent” or “Good.”

This year’s tour will offer new services to further enhance the already
positive customer experience. For instance, at many tour stops attendees will
have access to refinance representatives onsite, if they qualify for
refinancing options.

Even if borrowers have missed multiple payments or believe they may miss
payments in the future, they are encouraged to attend. The free events are
open to all CitiMortgage homeowners and offer one-to-one counseling in private
settings where borrowers facing financial challenges can ask any question
about their mortgages and obtain information about their options. While
reservations are not necessary, borrowers may register online before the
events at: The first phase of the 2013 Road to
Recovery Tour will take place in March through June and will include the
following cities:

  *St. Louis         Thursday, March 28, 2013
  *Charlotte            Tuesday, April 09, 2013
  *Jacksonville         Tuesday, April 16, 2013
  *Tampa                Thursday, April 18, 2013
  *Dallas               Saturday, April 27, 2013
  *Las Vegas            Tuesday, April 30, 2013
  *San Antonio          Tuesday, May 14, 2013
  *Houston              Thursday, May 16, 2013
  *Atlanta              Thursday, May 23, 2013
  *Orlando              Tuesday, June 04, 2013
  *Miami                Thursday, June 06, 2013

Citi expects to announce additional Road to Recovery events for this year in
the coming months. The Citi Homeowner Support Travel Team also participates in
many additional non-proprietary events, working with government, non-profits,
municipalities and other organizations to meet with and help homeowners. In
all, Citi homeowner assistance professionals attended 174 events in 2012 and
met with more than 9,400 homeowners in need of assistance during the year.


Citi, the leading global bank, has approximately 200 million customer accounts
and does business in more than 160 countries and jurisdictions. Citigroup
provides consumers, corporations, governments and institutions with a broad
range of financial products and services, including consumer banking and
credit, corporate and investment banking, securities brokerage, transaction
services, and wealth management.

Additional information may be found at | Twitter: @Citi |
YouTube: | Blog: | Facebook: | LinkedIn:

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Mark Rodgers, 212-559-1719
Stephanie Lowenthal, 212-453-2418
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