First Tennessee Bank Deploys Cicero XM(R)
Award-Winning Customer Service Organization Delivers Smart Desktop
CARY, NC -- (Marketwire) -- 03/26/13 -- Cicero Inc. (OTCBB: CICN), a
provider of business performance software for desktops and mobile
devices, today announced that First Tennessee Bank has deployed
Cicero XM to deliver Smart Desktops to their customer service
representatives to improve employee productivity and further enhance
the customer experience.
Cicero XM was selected as an enterprise IT solution because it allows
the bank to plug existing applications and services into a desktop
service bus without modifying any of the data sources. This enables
the sharing of data across applications, allows for the creation of
cross-application workflow and business rules, and feeds data to new
composite views shaped toward the type of interaction being handled.
In addition, First Tennessee Bank is deploying Cicero to:
-- Integrate several in house and 3rd party applications (deposits,
credit cards, etc.) from disparate platforms
-- Develop composite screens to provide a 360 degrees customer view
-- Deliver single sign on and stay signed on functionality
-- Create workflows and automated processes for many manual procedures
-- Provide guidance for employees to assist in complex transactions
-- Capture business events and milestones for reporting
"Cicero XM's configuration and development environment, Cicero XM
Studio, has allowed us to integrate, automate, and present
information to our business users," stated Brian Ramsey, Call Center
Technology Manager of First Tennessee Bank. "Equally important is the
product's ability to abstract a variety of existing data sources and
quickly swap them out in the future without redeveloping and
"Cicero XM's technology will permit the bank to rapidly make ongoing
changes to their desktops without having to replace or modify their
current applications," stated Tony Castagno, Chief Technology Officer
at Cicero. "We are excited to see the results of their rollout of
Cicero XM in their contact centers and look forward to working with
them in future projects."
About First Tennessee
The 4,500 employees of First Horizon National
Corp. provide financial
services through more than 170 First
Tennessee Bank locations in and around Tennessee and 19 FTN Financial
Group offices in the U.S. and abroad. First Tennessee has the leading
combined market deposit share in the counties where it does business
and one of the highest customer retention rates of any bank in the
country. FTN Financial is a capital markets industry leader in fixed
income sales, trading and strategies for institutional clients in the
U.S. and abroad. FHN has been recognized as one of the nation's best
employers by AARP and Working Mother magazines. More information is
available at www.fhnc.com.
About Cicero Inc.
Cicero(R) provides business performance software
that enables companies to monitor and improve their existing
technologies to deliver smart, integrated, and secure solutions at
employees' desktops and mobile devices. Using Cicero EDGE(TM), global
customers are addressing the challenges of security, compatibility,
and usability by leveraging existing applications and delivering
integrated enterprise mobility at the fraction of time and cost as
other approaches. Others use Cicero XM(R) to improve contact center
and back office performance by integrating, automating, and
presenting information with smart desktops. Cicero customers and
partners also use Cicero Discovery(TM) to collect activity and
application performance data and track business objects across time
and across multiple users as well as to measure against defined
business process workflows for analysis and/or to feed third party
applications. Learn more at www.ciceroinc.com.
Cicero, Cicero XM, Cicero Discovery, Cicero EDGE, United Desktop, and
United Data Model are trademarks or registered trademarks of Cicero
Inc. and/or its affiliates. Other company names and/or products are
for identification purposes and are the property of, and may be
trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein,
this news release may contain forward-looking statements on such
matters as strategic direction, anticipated return on investment,
business prospects, the development and capabilities of the Cicero
product group, new products and similar matters. Actual results may
differ materially from the anticipated results or other expectations
expressed in this release of a variety of factors, including risks
that customers may not adopt the Cicero technology, which Cicero Inc.
may not successfully execute its new strategic initiative and other
risks and uncertainties that could cause actual results to differ
materially from such statements. For a description of other factors
that could cause such a difference, please see Cicero Inc.'s filings
with the Securities and Exchange Commission.
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