San Diego County Credit Union Launches LivePerson Mobile Chat to Engage with
Customers Wherever They Are
LivePerson's "plug and play" mobile engagement solution enables leading
financial institution to support its growing volume of mobile customers
NEW YORK, March 26, 2013
NEW YORK, March 26, 2013 /PRNewswire/ --LivePerson, Inc. (NASDAQ: LPSN), a
leading provider of real-time engagement solutions, today announced that San
Diego County Credit Union (SDCCU) has successfully implemented LivePerson's
mobile chat solution to engage with its growing volume of mobile customers in
real time, wherever they are.
(Logo: http://photos.prnewswire.com/prnh/20110105/NY24753LOGO-a )
As the 10th largest credit union in the United States and as an innovator in
the financial services industry, SDCCU first launched mobile banking in 2009,
with a full rollout of mobile services in 2011. Since launching mobile banking
services, their volume of mobile traffic has grown tremendously, and SDCCU
wanted to provide the same reliable, real-time support to their mobile
customers as they do with their desktop-based customers. SDCCU decided to
deploy mobile live chat to provide immediate, personal assistance to their
mobile customers whenever they need help, wherever they may be.
"San Diego County Credit Union is committed to providing a better banking
experience for its customers, and with the level of mobile traffic we're
seeing, we thought it was critical to ensure that we're able to deliver the
same high level of personalized service expected from SDCCU, in the mobile
channel," said Teresa Halleck, President and CEO of San Diego County Credit
Union. "LivePerson's mobile chat solution enables us to provide optimized
assistance to our mobile customers, creating a satisfying and efficient
banking experience, no matter where our customers are or how they choose to do
business with us."
Halleck also added, "Technology and innovation have played an important role
in enhancing our service levels, shaping our customers' experiences, and
creating deeper connections with our customers. LivePerson and their mobile
solution have enabled SDCCU to consistently exceed customer expectations and
offer services that even many of the big banks don't."
Used by businesses of all sizes and across a broad range of industries,
LivePerson's mobile chat solutions provide seamless integration with native
iOS applications as well as iOS- and Android-optimized mobile sites.
Implementation is "plug and play", and LivePerson's mobile solution is
integrated within a client's existing LivePerson chat infrastructure. Agents
can identify and prioritize on-the-go customers, who often have more urgent
needs and expect faster response times.
Additional features of LivePerson mobile chat include:
oSmart Reconnect™. Automatically reconnects customers to their current
chat session whenever cellular service drops off or the connection is
oScreen Sharing. Customers can share their live mobile screens with their
chat agent, at their discretion.
oVisual Cues.Agents can "point" to locations on the screen, showing
customers where to tap, swipe, or flick.
oCustomer Information. Agents can see a broad range of information such as
the type of mobile device being used, the carrier, the product being
viewed, etc., to further optimize the mobile chat experience.
oLocation Mapping. With GPS-enabled apps, agents can view a map,
indicating the exact location of the customers they're chatting with.
oView-Based Navigation. Agents can display a button in the chat window to
easily guide users to a particular product or page.
oChange/Hide Chat Button. Chat button can automatically change or be
hidden when agents are not available.
"As more consumers shift towards mobile-based interactions, it's becoming
increasingly important for businesses to meaningfully connect with consumers
via their mobile device of choice," said Ethan Alexander, Head of Mobile,
LivePerson. "We're proud to work with forward-thinking institutions like San
Diego County Credit Union, and help provide the kind of experience that
today's consumer demands."
For more information on LivePerson's mobile chat solution or to view a demo
video, please click here.
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables
businesses to proactively connect in real-time with their customers via chat,
voice, and content delivery at the right time, through the right channel,
including websites, social media, and mobile devices. This "intelligent
engagement" is driven by real-time behavioral analytics, producing connections
based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase
conversions and improve customer experience, including Hewlett-Packard, IBM,
Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in
2012, and has been named a Market Share Leader by Frost and Sullivan in 2012.
LivePerson is headquartered in New York City with offices in San Francisco,
Atlanta, Santa Monica, Tel Aviv, London and Melbourne.
For more information, please visit www.liveperson.com. To view other press
releases about LivePerson, please visit pr.liveperson.com.
Safe Harbor Provision
Statements in this press release regarding LivePerson that are not historical
facts are forward-looking statements and are subject to risks and
uncertainties that could cause actual future events or results to differ
materially from such statements. Any such forward-looking statements,
including but not limited to financial guidance, are made pursuant to the safe
harbor provisions of the Private Securities Litigation Reform Act of 1995. It
is routine for our internal projections and expectations to change as the
quarter and year progresses, and therefore it should be clearly understood
that the internal projections and beliefs upon which we base our expectations
may change. Although these expectations may change, we are under no
obligation to inform you if they do. Actual events or results may differ
materially from those contained in the projections or forward-looking
statements. Some of the factors that could cause actual results to differ
materially from the forward-looking statements contained herein include,
without limitation: potential fluctuations in our quarterly and annual
results; potential fluctuations in litigation, transaction-related and other
costs; costs associated with our international expansion; the adverse effect
that the global economic downturn may have on our business and results of
operations; competition in the online sales, marketing, customer service and
online engagement solutions markets; our ability to retain existing clients
and attract new clients; risks related to new regulatory or other legal
requirements that could materially impact our business; impairments to
goodwill that result in significant charges to earnings; volatility of the
value of certain currencies in relation to the US dollar, particularly the
currency of regions where we have operations; risks related to our
international operations, particularly our operations in Israel, and the civil
and political unrest in that region; responding to rapid technological change
and changing client preferences; our ability to retain key personnel and
attract new personnel; risks related to the ability to successfully integrate
past or potential future acquisitions; technology systems beyond our control
and technology-related defects that could disrupt the LivePerson services;
increased allowances for doubtful accounts as a result of an increasing amount
of receivables due from customers with greater credit risk; privacy concerns
relating to the Internet that could result in new legislation or negative
public perception; risks related to the regulation or possible
misappropriation of personal information belonging to our customers' Internet
users; legal liability and/or negative publicity for the services provided to
consumers via our technology platforms; risks related to protecting our
intellectual property rights or potential infringement of the intellectual
property rights of third parties; and risks related to our common stock being
traded on more than one securities exchange, which may result in additional
variations in the trading price of our common stock. This list is intended to
identify only certain of the principal factors that could cause actual results
to differ from those discussed in the forward-looking statements. Readers are
referred to the reports and documents filed from time to time by us with the
Securities and Exchange Commission for a discussion of these and other
important risk factors that could cause actual results to differ from those
discussed in forward-looking statements.
Contact: Erin Kang, +1-212-609-4256, firstname.lastname@example.org
SOURCE LivePerson, Inc.
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