Oklahoma Dept. of Public Safety Pilots Inline/Online
New Online Scheduling System Expected to Improve Wait Time
OKLAHOMA CITY -- March 25, 2013
Thanks to the new online scheduling system, Inline/Online, visiting one of
Oklahoma’s Driver License (DL) offices is about to get easier. Beginning March
26 with the SWOKC Driver License office, the Oklahoma Department of Public
Safety (DPS) is piloting this new service along with six additional Oklahoma
City and Tulsa Metro locations.
“We realize there is a problem. We were hearing reports of people arriving at
our Driver License offices at four in the morning, only to have a long line
and a long day, waiting for them.” said DPS Commissioner, Michael C. Thompson.
“Inline/Online is the solution.”
Inline/Online is an online scheduling system that gives patrons the
opportunity to reserve appointments online and avoid the inconvenience of
waiting in line on a first-come-first-serve basis. Drivers choose an
appointment type and time based on availability at their desired location, and
can anticipate being in-and-out of the Driver License office within an hour of
The pilot consists of a systematic rollout of seven locations in an attempt
for DPS to appropriately assess the needs of each facility. The launch dates
and for each location pilot are:
*SWOKC – March 26
*Edmond – March 26
*Yukon – March 28
*Norman – March 28
*Tulsa Eastgate – April 4
*West Tulsa – April 11
*Broken Arrow – April 11
Online appointments will be available at each location on the pilot date in
15-minute intervals beginning at 8:00 a.m. to 4:00 p.m. and are subject to
availability. During the pilot period, it is free to schedule appointments
Thompson said DPS has plans to expand Inline/Online over the next year to
include all Oklahoma Driver license locations across the state. Future
improvements also include a queuing system that will give real time estimates
of wait-times at Driver License offices and the distance between the user’s
current location and the DL office of choice.
For more information about Inline/Online, visit
http://www.dps.state.ok.us/inlineonline. The online service is a product of a
partnership between the Oklahoma Department of Public Safety and OK.gov,
Oklahoma’s Official Website managed by the eGovernment firm, NIC Inc. (Nasdaq:
About Oklahoma Department of Public Safety
The mission of the Department of Public Safety is to save lives and protect
the public property by enforcing the laws of the State of Oklahoma. The
Department also provides information programs to schools and organizations
concerning drug abuse and traffic safety.
OK.gov is the official website of the state of Oklahoma and a collaborative
effort between the Oklahoma Office of Management and Enterprise Services
(OMES) and Oklahoma Interactive, LLC to help Oklahoma government entities
Web-enable their information services. OMES is responsible for OK.gov.
Oklahoma Interactive operates, maintains, and markets OK.gov and is part of
eGovernment firm NIC’s (NASDAQ: EGOV) family of companies.
NIC Inc. (NASDAQ: EGOV) is the nation's leading provider of official
government portals, online services, and secure payment processing solutions.
The company's innovative eGovernment services help reduce costs and increase
efficiencies for government agencies, citizens, and businesses across the
country. NIC provides eGovernment solutions for more than 3,500 federal,
state, and local agencies in the United States. Additional information is
available at http://www.egov.com.
Mark Mitchell, 405-524-3468 Ext. 120
Trooper Betsy Randolph, 405-425-7709
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