Bottomline Receives Customer Service Leadership Award

  Bottomline Receives Customer Service Leadership Award

            Company Recognized Once Again for Outstanding Service

Business Wire

PORTSMOUTH, N.H. -- March 21, 2013

Bottomline Technologies (NASDAQ: EPAY), a leading provider of cloud-based
payment, invoice and banking solutions, has won the ‘Customer Service
Leadership’ award at the 2013 UK Customer Satisfaction Awards. The Awards
recognize and reward organisations that are delivering excellent and
innovative service to meet their customers’ needs.

The prestigious annual event was attended by 500 business leaders with some of
the largest companies in the world such as RBS, Barclays, Boots, Lloyds
Offshore, Virgin Media,Simply Health and Asda named as finalists.

“Providing outstanding customer service is a fundamental part of our culture,”
said Rob Eberle, President and Chief Executive of Bottomline Technologies.
“This is the third year in a row that Bottomline has been recognized at the UK
Customer Satisfaction Awards, which is a great achievement and is testament to
our entire team's dedication and commitment to continually deliver the best in
customer service.”

Jo Causon, Chief Executive, Institute of Customer Service said, “The Awards
have become an integral part of the business calendar. It is important to
showcase and celebrate those who have shown that their organization is
committed to their customers at the very highest level. Bottomline is
differentiating through service, placing customers at the heart of their
business strategy and securing a bright future for their company and employees
by doing so.”

About Bottomline Technologies

Bottomline Technologies (NASDAQ: EPAY) provides cloud-based payment, invoice
and banking solutions to corporations, financial institutions and banks around
the world. The company’s solutions are used to streamline, automate and manage
processes involving payments, invoicing, global cash management, supply chain
finance and transactional documents. Organizations trust Bottomline to meet
their needs for cost reduction, competitive differentiation and optimization
of working capital. Headquartered in the United States, Bottomline also
maintains offices in Europe and Asia-Pacific. For more information, visit

About the Institute of Customer Service

The Institute of Customer Service is the professional body for customer
service delivering tangible benefit to organisations and individuals so that
our customers can improve their customers’ experience and their own business

The Institute is a membership body with a community of almost 400
organizational members - from the private, public and third sectors - and over
3,000 individual memberships.

Bottomline Technologies and the Bottomline Technologies logo are trademarks of
Bottomline Technologies (de), Inc. which may be registered in certain
jurisdictions. All other brand/product names may be trademarks of their
respective owners.

Cautionary Language

This press release may contain "forward-looking statements" within the meaning
of the Private Securities Litigation Reform Act of 1995. Actual results may
differ materially from our expectations as a result of various important
factors, including but not limited to competition, market demand,
technological change, strategic relationships, recent acquisitions,
international operations and general economic conditions. For additional
discussion of these and other factors that could impact our operational and
financial results, refer to our filings with the Securities and Exchange
Commission, including our Form 10-K for the fiscal year ended June 30, 2012
and subsequent filings. Any forward-looking statements represent our views
only as of today and we do not assume any obligation to update such


Bottomline Technologies
Heather Bridges, +1 603-501-5267
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