Rockwell Automation Taps ServiceSource for Intelligent Approach to Recurring Revenue Performance and Customer Retention

  Rockwell Automation Taps ServiceSource for Intelligent Approach to Recurring
  Revenue Performance and Customer Retention

       ServiceSource Real-Time Renewal Insights to Drive Visibility and
 Predictability at World’s Largest Company Dedicated to Industrial Automation

Business Wire

SAN FRANCISCO -- March 21, 2013

ServiceSource® (NASDAQ: SREV), the global leader in recurring revenue
management, today announced that Rockwell Automation, Inc. (NYSE: ROK)will
roll out ServiceSource business services and cloud-based data applications to
optimize the performance of its remote support business. ServiceSource is
working with Rockwell Automation and its distribution network in the United
States and Canada.

Rockwell Automation provides highly intelligent automation solutions to
customers that range from automotive and consumer goods to chemical and oil &
gas. Based in North America, Rockwell Automation is a driving force behind the
smart manufacturing trends that are modernizing production.

ServiceSource will work with Rockwell Automation sales teams and distribution
network to accelerate renewals of TechConnect^sm support contracts. The
real-time insight on renewals performance that ServiceSource delivers will
provide Rockwell Automation with greater visibility and predictability for its
remote support business, while intelligence on existing customers will help
Rockwell Automation better understand and retain its customer base.

“The customer relationship is of paramount importance to us. To bring greater
speed and efficiency to our remote support operations, we’re relying on the
expertise ServiceSource has gained from the fast-paced and customer-focused
software and cloud companies they serve,” said Gary Pearsons, vice president
and general manager of customer support and maintenance, Rockwell Automation.
“ServiceSource has the expertise working with distributor organizations and
brings us unique software, intelligence and methodologies built specifically
for renewals performance.”

In addition to accelerating the renewal process, ServiceSource cloud-based
data solutions will help Rockwell Automation achieve greater data accuracy and
visibility into the services received by its installed customer base. This
will allow ServiceSource, Rockwell Automation and its distribution network to
ensure customers have the proper support level so they experience high value
from the company’s products and the next generation of smart manufacturing.

“ServiceSource has proven itself with some of the most respected names in the
industrial sector, a market that is estimated at more than $150 billion
worldwide and entering its fourth consecutive year of growth,” said Mike
Smerklo, chairman and chief executive officer, ServiceSource. “Winning the
confidence of Rockwell Automation underscores the strategic business value
that ServiceSource and recurring revenue management provide for the companies
in this sector that are redefining manufacturing with advanced technologies.”

About Rockwell Automation

Rockwell Automation, Inc.(NYSE: ROK), the world’s largest company dedicated
to industrial automation and information, makes its customers more productive
and the world more sustainable. Headquartered in Milwaukee, Wis., Rockwell
Automation employs over 22,000 people serving customers in more than 80


ServiceSource is the global leader in recurring revenue management. The
world's most successful companies rely on us to maximize subscription,
maintenance and support revenue, improve customer retention and increase
business predictability and insight. ServiceSource delivers results with Renew
OnDemand, the world's only cloud application built specifically to manage and
grow recurring revenue, which can be combined with our industry-leading

With over a decade of experience focused exclusively in growing recurring
revenue, our services and applications are based on proven best practices and
global benchmarks. The company is headquartered in San Francisco, and has over
$8 billion under management for customers in more than 150 countries and 40

ServiceSource, Renew OnDemand and any ServiceSource product or service names
or logos above are trademarks of ServiceSource International, Inc. All other
trademarks used herein belong to their respective owners.

For more information onServiceSource, visit To
connect withServiceSource, visit us onTwitter,LinkedInand YouTube.

Forward-Looking Statements

This press release contains forward-looking statements, including statements
regarding the benefits of ServiceSource offerings and their impact on customer
renewal rates, including our managed services and our Renew OnDemand Cloud
platform and application. These forward-looking statements are based on the
Company's current assumptions and beliefs, and involve risks and uncertainties
that could cause our results to differ materially from those expressed or
implied in our forward-looking statements. Those risks and uncertainties
include, without limitation, the risk of material defects or errors in the
Company's software offerings; the ability to integrate Renew OnDemand with
other third-party applications used by our customers; our ability to protect
our intellectual property rights; the risk of claims that our offerings
infringe the intellectual property rights of others; changes in market
conditions that impact our ability to sell the Renew OnDemand solution and/or
generate service revenue on our customers' behalf; errors in estimates as to
the renewal rate improvements and/or service revenue we can generate for our
customers; demand for our offering that falls short of expectations; our
ability to adapt our solution to changes in the market or new competition;
general political, economic and market conditions and events; and other risks
and uncertainties described more fully in our periodic reports and
registration statements filed with theSecurities and Exchange Commission,
which can be obtained online at the Commission's website at All forward-looking statements in this press release are
based on information currently available to us, and we assume no obligation to
update these forward-looking statements.


Media Contact for ServiceSource:
Paula Reinman, 415-901-1177
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