VMware(R) Horizon View(TM) Transforms Legacy Desktops Into a Service at Sutherland Global Services

VMware(R) Horizon View(TM) Transforms Legacy Desktops Into a Service at 
Sutherland Global Services 
Virtual Desktop Infrastructure (VDI) Creates Private Cloud for
Managing Global Desktops for a Company in Hyper-Growth Mode 
PALO ALTO, CA -- (Marketwire) -- 03/20/13 --  VMware, Inc. (NYSE:
VMW), the global leader in virtualization and cloud infrastructure,
today announced that Sutherland Global Services, a US-based global
provider of Business Process Outsourcing (BPO) and Technology Enabled
services has deployed 10,000 seats of VMware Horizon(R) View(TM)
Business Process Desktop to create a private cloud to service their
global workforce. With more than 30,000 employees across 30 cities
and 10 countries, virtualizing desktops has enabled Sutherland Global
Services to transform their legacy desktops into a service to attain
high availability, data security and a flexible desktop
infrastructure for growth and change.  
"With a global workforce in hyper-growth mode, operating in a
seamless and continuously productive manner is absolutely crucial to
our business," said Deepak Batheja, CTO, Sutherland Global Services.
"We have accomplished this by fully embracing a desktop as a service
approach leveraging VMware's desktop virtualization software as a
core enabler. Sutherland's next-gen desktop as a service solution
creatively addresses multi-fold requirements ranging from geographic
expansion, business continuity, meeting unpredictable demands and
enabling a unique integrated BPO proposition while continually
reducing costs and increasing efficiency."  
At Sutherland, success as a BPO basically comes down to flawless and
efficient execution by leveraging three capabilities: people,
technology, and processes. The company deployed virtualization and
private cloud technologies as an enabler for all three of these core
capabilities allowing the IT organization to manage a highly scalable
and geographically dispersed infrastructure with a single optimized
and centralized team. The vision was to reduce time-to-revenue for
Sutherland and their clients by quickly deploying Sutherland
consultants -- with all of the tools necessary to perform their jobs
-- anywhere in the world and assure revenue by enabling highly
reliable and continuously available business platforms.  
Sutherland's virtualized infrastructure is orchestrated for
scalability, seasonality, workload mobility, recovery security,
compliance, and geographic expansions. All of this while keeping the
IT infrastructure and team streamlined and nimble. The benefits can
be summarized by revenue growth, cost optimization, and platform
availability and resiliency.  
"Sutherland Global Services, one of the world's largest companies
specializing in BPO and optimization solutions, has creatively
engineered one of the largest VMware-enabled private clouds to
service its global employees," said Erik Frieberg, senior director,
product marketing, End-User Computing, VMware. "Sutherland is a prime
example of using thought leadership and technology innovation to
introduce a more efficient way to work to make things easier for IT
and end-users by removing the limitations of a physical PC." 
Moving Desktops to the Cloud
 As part of the VMware Horizon(TM)
Suite, VMware(R) Horizon View(TM) transforms traditional physical PCs
into centralized managed IT services and delivers elastic desktop
services as a virtual workspace for ultimate control and flexibility
for user experience, administration and service. IT gains greater
control in conjunction with the flexibility to embrace new
technologies and simplify management of the end-user environment,
while still being able to access desktop services from every device
while in the office, remote and on the road. 
Built on VMware vSphere(R), the industry's most widely deployed
virtualization platform, VMware Horizon View enables the industry's
best end-user experience while simplifying IT management for
large-scale deployments and reducing the total cost of ownership
(TCO) associated with VDI.  
About Sutherland Global Services
 Established in 1986, Sutherland
Global Services is a global provider of business process and
technology management services offering an integrated portfolio of
analytics-driven back-office and customer facing solutions that
support the entire customer lifecycle. It is one of the largest,
independent BPO companies in the world serving global leaders in
major industry verticals. Headquartered in Rochester, N.Y.,
Sutherland employs over 30,000 professionals and has 35 operations
centers in the United States, Philippines, India, UAE, Egypt,
Bulgaria, UK, Canada, Mexico, and Colombia.
 For more information,
visit www.sutherlandglobal.com. 
About VMware
 VMware is the leader in virtualization and cloud
infrastructure solutions that enable businesses to thrive in the
Cloud Era. Customers rely on VMware to help them transform the way
they build, deliver and consume Information Technology resources in a
manner that is evolutionary and based on their specific needs. With
2012 revenues of $4.61 billion, VMware has more than 480,000
customers and 55,000 partners. The company is headquartered in
Silicon Valley with offices throughout the world and can be found
online at www.vmware.com. 
Forward-Looking Statements
 This press release contains
forward-looking statements including, among other things, statements
regarding the potential benefits, planned features and expected
availability of the VMware Horizon Suite and its expected benefits to
customers and expectations of radically changing requirements for IT
organizations. These forward-looking statements are subject to the
safe harbor provisions created by the Private Securities Litigation
Reform Act of 1995. Actual results could differ materially from those
projected in the forward-looking statements as a result of certain
risk factors, including but not limited to: (i) adverse changes in
general economic or market conditions; (ii) delays or reductions in
consumer or information technology spending; (iii) competitive
factors, including but not limited to pricing pressures, industry
consolidation, entry of new competitors into the virtualization
market, and new product and marketing initiatives by our competitors;
(iv) our customers' ability to develop, and to transition to, new
products and computing strategies such as cloud computing and
virtualization of mobile devices; (v) the uncertainty of customer
acceptance of emerging technology; (vi) rapid technological and
market changes in virtualization software and platforms for cloud and
desktop computing; (vii) changes to product development timelines;
(viii) VMware's ability to protect its proprietary technology; and
(ix) VMware's ability to attract and retain highly qualified
employees. These forward looking statements are based on current
expectations and are subject to uncertainties and changes in
condition, significance, value and effect as well as other risks
detailed in documents filed with the Securities and Exchange
Commission, including our most recent reports on Form 10-K and Form
10-Q and current reports on Form 8-K that we may file from time to
time, which could cause actual results to vary from expectations.
VMware assumes no obligation to, and does not currently intend to,
update any such forward-looking statements after the date of this
VMware, VMware Horizon, vSphere and VMware Horizon View are
registered trademarks or trademarks of VMware, Inc. in the United
States and other jurisdictions. All other marks and names mentioned
herein may be trademarks of their respective organizations. The use
of the word "partner" or "partnership" does not imply a legal
partnership relationship between VMware and any other company. 
Louis Cheng
VMware Global Communications
(650) 427-7643 
Angela D'Arcy
The OutCast Agency for VMware
(415) 345-4724 
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