Moxie Software Strengthens Partnership with Microsoft
Integrates with Lync to Deliver Unified Customer Communications for Contact
Microsoft Dynamics Convergence 2013
SUNNYVALE, Calif. & NEW ORLEANS -- March 19, 2013
(Convergence 2013) – Moxie Software™, Inc., the leading provider of
customer-centric enterprise social software, today announced that it is
enhancing its partnership with Microsoft Corp. by integrating Microsoft’s Lync
with Spaces by Moxie. The integrated solution will be available on April 1,
Sales and service contact centers will now be able to manage Lync phone calls
through Moxie Software’s unified agent desktop. Also, contact center
professionals benefit from Moxie Software’s knowledge base and multi-channel
solutions, including email, chat, self-service , cobrowse and social media.
The Lync platform gives agents the ability to collaborate in real-time and
Lync’s future integration with Skype will allow for broader customer access to
multi-channel contact centers.
Spaces by Moxie with Lync integration enables enterprises to provide highly
personalized customer experiences.The solution allows companies to:
*Leverage, for the first time, Lync telephony in a multi-channel contact
*Route Lync calls intelligently, using Interactive Voice
Response(IVR)data, to the right agent for superior customer experiences;
*Integrate with Microsoft Dynamics CRM as the system of record and single
source of truth.
In November 2012, Moxie Software announced a partnership with Microsoft to
pursue a joint, go-to-market strategy offering Spaces by Moxie™ within
Microsoft Dynamics CRM.
More details can be found here.
Comments about the news:
“The partnership between Moxie Software and Microsoft delivers an unbeatable
solution for managing all customer interactions in sales and service contact
centers worldwide,” said Tom Kelly, president and CEO of Moxie Software. “We
are committed to develop the next generation of customer communication
applications that allow enterprises to quickly source and deliver the right
answers to their customers.”
“It’s really exciting that businesses can now leverage the power of Microsoft
Dynamics CRM and Lync together with Moxie Software’s leading omni-channel and
knowledge management capabilities,” said Fred Studer, general manager for
Microsoft Dynamics CRM. “This is not only a winning combination, but also a
cost effective solution that will provide enterprises of all sizes greater
ability to connect with their customers and collaborate in real-time to meet
critical business goals.”
“By deploying Moxie Software with Lync integration, we have gained access to a
unified solution to better address customers’ issues,” said Martine Koehler
Andersen, director and founder at Spitze & Co, Scandinavia’s most specialized
customer service consultancy group. “The combined solution has given us
competitive advantage by making customer communicationsmore effective and
About Moxie Software, Inc.
Moxie Software provides the only customer-centric enterprise social software
suite that enables companies and organizations to effectively connect
employees, customers and partners to engage in business, share knowledge and
collaborate. Spaces by Moxie is a comprehensive solution that powers more than
three billion social interactions per year for leading organizations in
consumer services, financial, healthcare, high-tech and media and
entertainment. Moxie Software’s customers are able to innovate faster, improve
operational efficiencies and provide superior customer experiences. To learn
more about Moxie Software, visit www.moxiesoft.com.
Moxie Software, Spaces and Spaces by Moxie are trademarks of Moxie Software,
Inc. All other company and product names mentioned are used only for
identification purposes and may be trademarks or registered trademarks of
their respective companies.
Simone Souza, 650-294-4693
Mike Merwin, 408-470-4895
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