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Appnomic Introduces "RIMS 2.0" Suite of Technology Enhanced Managed Services

Appnomic Introduces "RIMS 2.0" Suite of Technology Enhanced Managed Services 
RIMS+ - Combines Enterprise Grade Remote Managed Data Center and IT
Services With Appnomic Developed and Patent Pending Software
SANTA CLARA, CA -- (Marketwire) -- 03/19/13 --  Appnomic Systems, a
leading provider of preventive IT performance management solutions,
today announced the availability of Appnomic's RIMS+, a next
generation "RIMS 2.0" suite of remote infrastructure managed services
enhanced with Appnomic's IT process automation (ITPA), IT operations
analytics (ITOA), application performance management, and automated
fault/performance remediation software technologies.  
RIMS+ is offered directly to medium and large enterprises,
e-Commerce, and Cloud-based (IaaS, PaaS and SaaS) companies. Appnomic
is also offering OpsOne and AppsOne technologies to Service Provider
channel partners like Tata Consultancy Services, Cognizant, and
others who can now more rapidly and effectively evolve their
offerings to meet new RIMS 2.0 requirements from their customers. 
RIMS+ allows customers to proactively remediate a full array of fault
and application performance issues. The SLA-based services leverage
Appnomic's award-winning OpsOne IT process automation and AppsOne IT
operations analytics software platforms. The technology-enhanced
services provide quick and efficient execution of IT processes,
preventive management of application performance and resolution of IT
incidents and requests. As a result, enterprises achieve measurable
improvements in the quality of delivered IT services, better
safeguard compliance, ensure consistent application performance,
complement talented staff, improve productivity and lower the total
cost of IT operations. 
Appnomic's RIMS+ offering extends clients' IT teams, covers after
hours shifts, and provides remote round-the-clock Network Operations
Center (NOC) services. The company has integrated impressive process
management capabilities that include pre-packaged modular software
solutions ranging from basic monitoring to real-time customizable
management of IT systems and processes. Quality, consistency and cost
reduction are ensured via Appnomic's continuous, rigorous change
control and management review procedures reflected in the variou
certifications the company has including ISO 9001 and ISO/IEC20000. 
"RIMS+ beta testing proves Appnomic delivers advanced technologies
that add up to 30+% reduction in operational costs without requiring
massive investments or 'forklift' changes in technology," said Ray
Solnik, Appnomic's U.S. president. "Our technology enabled RIMS+
offering can also be implemented in whichever way makes the most
sense for our clients -- a fully integrated ticketing platform, on
pre-existing platforms or completely outsourced -- customers choose,
we deliver."  
Appnomic's RIMS+ 2.0 services include: 
Levels 1 - 3 of Technical Support Services (as defined by ITIL): 

--  Monitoring: Device Availability/Performance, Applications, Log &
    Anti-Virus, Scheduled Jobs
--  Request Management: User Account Administration, Patch Implementation,
    Performance Tuning, etc.
--  Service Management: Incident & Problem, Change &
    Configuration, Service Continuity, etc.
--  Maintenance: Patch Management, Backup Management, License Management,

Technology Enhanced Services: 

--  IT Process Automation: Examples include user account management,
    disaster recovery and business continuity, automated application fault
    remediation, server restarts, and more
--  End User Experience Monitoring
--  Preventive Application Performance Management
--  Automation-based Fault/Performance Remediation

Before applying Appnomic's automated RIMS+ monitoring services, many
enterprises and data centers found accommodating changing business
requirements difficult, prone to errors and time consuming. Now they
are able to respond more rapidly, ensure predictable and secure
operations and significantly lower management costs. Outages are
dramatically reduced, response to and resolution of incidents are
optimized, and predictable access is assured. As a result, RIMS+
clients are able to focus company resources on attaining core service
level agreements and successfully executing strategic business
initiatives. Customers may begin with basic managed services and then
augment their RIMS+ services with OpsOne-based automations and
AppsOne-based IT operations analytics, application performance
management and remediation capabilities as their business
requirements warrant.  
"Appnomic has delivered excellent services for both managed service
and filling immediate requirements for onsite consultants," said
Vinod Rai, manager -- global NOC, Cypress Semiconductor. "The company
was able to quickly engage the top talent for our projects and meet
schedules with high quality work. In a nutshell, I must say that
Appnomic certainly helped us to realize higher ROI for our current IT
infrastructure investments." 
About Appnomic Systems 
Appnomic Systems is a leading provider of preventive IT performance
management and automation solutions enabling customers to avoid major
IT incidents, improve mean time to repair, increase IT staff
productivity, and achieve new levels of compliance. Appnomic delivers
significant value to Enterprise and Cloud IT customers increasing
their ability to leverage their IT operations for growth,
profitability, and competitive advantage. 
Appnomic's award-winning AppsOne application performance management
and OpsOne data center automation solutions leverage unique IT
Operations Analytics (ITOA) and automation technologies to
preventively manage and automate complex application performance, IT
operations tasks, and labor intensive maintenance activities. The
company's solutions are available as Software as a Service (SaaS),
enterprise licensed software, and as remote managed services (RIMS)
from Appnomic or through Appnomic's network of implementation
The company's North American headquarters are in Santa Clara, CA and
global headquarters are in Bangalore, India. Appnomic Systems is
backed by Norwest Venture Partners. For more information please visit
the company's website at 
Media Contacts: 
David Langlais
Appnomic Systems
Tel: 650-741-9803 
Laurie Gibson
B3 Communications, Inc.
Tel: 650-969-0764
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