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Knoa Announces Salesforce® Cloud Solution

  Knoa Announces Salesforce® Cloud Solution

Knoa EPM for Salesforce to Provide an Accurate View of the User Experience to
                               Salesforce Users

Business Wire

NEW YORK -- March 18, 2013

Knoa® Software, the leading provider of user experience and performance
management software, today announced the availability of Knoa Experience and
Performance Manager (EPM) for Salesforce Sales Cloud® and Salesforce Services
Cloud®. Knoa’s award-winning Knoa Experience and Performance Manager (EPM)
solution goes beyond the performance of networks, hardware and infrastructure
– providing a clear view of how users actually interact with the Salesforce
Cloud applications.

According to Credit Suisse forecasts, Salesforce revenue and market share in
CRM will potentially grow to more than 40 percent of the total available
market by 2016, giving Knoa Software access to a very large and rapidly
growing incremental market. Many of Knoa’s existing enterprise customers have
implemented Salesforce and now want the benefits of user experience and
performance management applied toward their growing base of Salesforce Cloud
users.

“User experience and performance management will enable Salesforce users to
improve sales productivity, boost win rates and grow revenue by optimizing
sales team performance,” said Thad Eidman, Chief Executive Officer, Knoa
Software. “For the first time, Salesforce users now have a clear and objective
view to realizing the full value of their CRM investment.”

Customers can chart a path to best-in-class performance across a wide variety
of performance metrics. Knoa EPM’s analytics accurately assess overall
business process performance and provide an early indication of system, user
and business process errors before they reach the support desk or worse, the
customer. This enables Knoa customers to improve operations and reduce cost
for IT service and support and operations.

"Knoa's agent powers a robust architecture for comprehensive real-time
monitoring of the end user's environment, experience, and behavior,” writes JP
Garbani in a Forrester Research, Inc. report, Competitive Analysis:
Application Performance Management and Business Transaction Monitoring.
“Knoa's agent delivers out-of-the-box monitoring with automated application
discovery and agent configuration.”

Knoa EPM for Salesforce empowers global companies to realize the full value of
their enterprise application software investment. Return on investment is
often considerable, and may often represent millions of dollars in benefits
for Knoa customers.

For more information please visit:
http://www.knoa.com/main/knoa-products-salesforce.jsp.

About Knoa Software

Knoa® Software delivers on-premise and cloud-based solutions that monitor,
measure and manage how end-users are utilizing enterprise applications to
optimize end-user experience, enhance user performance, and deliver return on
investment. Uniquely, Knoa Automation provides complete and deep insight into
all activities, by user, for each application monitored. Twenty percent of the
Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa
software to power their user experience and optimize their performance. For
more information, visit www.knoa.com. You can also follow us on Twitter:
@knoasoftware.

Visit our Video page for instant access to our content on YouTube:
http://www.knoa.com/main/dc_video_library.jsp.

Salesforce, Salesforce Sales Cloud and Salesforce Services Cloud and all
Salesforce logos are trademarks of salesforce.com, inc. and are used here with
permission.

All other product and service names mentioned are the trademarks of their
respective companies.

Contact:

PAN Communications
Katelyn D’Eramo, 617-502-4300
knoa@pancomm.com
 
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