ServiceSource Announces New Executive Appointments as Robert G. Ashe Joins Board Of Directors

  ServiceSource Announces New Executive Appointments as Robert G. Ashe Joins
  Board Of Directors

   Key talent for continued growth of SaaS and managed services businesses

Business Wire

SAN FRANCISCO -- March 18, 2013

ServiceSource® (NASDAQ: SREV), the global leader in recurring revenue
management, today announced that Robert G. Ashe, a proven industry software
CEO at Cognos and former IBM executive, has joined its Board of Directors.
Ashe’s appointment adds key talent to continue building leading edge
functionality into Renew OnDemand™, the world's only cloud application
designed to increase recurring revenue, and to rapidly deploy customers on
this new SaaS platform.

“Adding experienced industry thought leadership to our Board of Directors is
critical as we continue to expand our vision of recurring revenue management.
From his work at IBM and Cognos in growing innovative and market-leading
businesses, Robert Ashe brings years of critical experience to our Board of
Directors,” said Mike Smerklo, ServiceSource CEO. "We look forward to
utilizing his great wealth of industry knowledge and expertise to help us
scale and grow our Renew OnDemand SaaS business, as well as our managed

Robert Ashe was President, Chief Executive Officer and Director of Cognos, an
industry leader in business intelligence and performance management. From 1984
through 2008 Rob held executive positions leading Cognos on a highly
successful growth and development path. In 2008, Cognos was acquired by IBM
for $5 billion. In January 2010, Rob was promoted to General Manager of
Business Analytics at IBM. Rob retired from IBM in January 2012.

ServiceSource also appointed Tim Fleming as SVP of engineering and Dave
Canelis as SVP of global professional services.

“We are fortunate to have attracted proven leaders with such outstanding track
records as Tim and Dave,” said Mike Smerklo. “Their experience and expertise
will be invaluable as we work to rapidly grow and deploy Renew OnDemand.”

Tim Fleming joins the ServiceSource executive team as SVP of engineering with
25 years of diverse executive and product development experience in the
software and SaaS industry. Tim helped establish E*TRADE as a leading
ecommerce company by building the technology organization while developing a
highly successful international product offering. Tim also modernized Visa’s
global endpoint infrastructure, transforming the existing legacy product to an
open systems-based, distributed computing-based access solution. Under Tim’s
leadership, Visa increased penetration by more than 400% in 2 years, reducing
overall endpoint costs by more than 60%.

Dave Canelis has built and managed highly successful large and small service
organizations, delivering scalable, configurable solutions used in mission
critical applications. Dave joins the ServiceSource executive team as SVP of
global professional services with over 30 years of experience in creating
best-in-class global professional services organizations. Before joining
ServiceSource Dave was Vice President of Global Services at WebTrends, where
he led Professional Services, Technical Support, and Education / Training. In
just over four years, WebTrends grew revenue, profitability, and customer
satisfaction while creating new service lines and offerings. Previously, he
served as Vice President of Professional Services at Serena Software, a
leading provider of enterprise application lifecycle management, where he was
responsible for consulting and training. Prior to Serena Software, Dave held
senior positions at Oracle and Oblix.

About ServiceSource, Inc.

ServiceSourceis the global leader in recurring revenue management. The
world's most successful companies rely on us to maximize subscription,
maintenance and support revenue, improve customer retention and increase
business predictability and insight.ServiceSourcedelivers results with Renew
OnDemand, the world’s only cloud application built specifically to manage and
grow recurring revenue, which can be combined with our industry-leading

With over a decade of experience focused exclusively in growing recurring
revenue, our services and applications are based on proven best practices and
global benchmarks. The company is headquartered inSan Francisco, and has
over$8 billionunder management for customers in more than 150 countries and
40 languages.

ServiceSource and anyServiceSourceproduct or service names or logos above
are trademarks and/or registered trademarks ofServiceSource International,
Inc.All other trademarks used herein belong to their respective owners.

For more information onServiceSource, visit To
connect withServiceSource, visit us onTwitter,Facebook,LinkedInand


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Tony Fisch, 323-461-7878 or 323-228-4543
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