Interactive Intelligence Launches New Cloud Solution for Small Contact Centers

  Interactive Intelligence Launches New Cloud Solution for Small Contact
  Centers

     CaaS Small Center^℠ designed to give small contact centers a simple,
      cost-effective way to access the same sophisticated communications
            applications as today’s largest global contact centers

Business Wire

INDIANAPOLIS -- March 18, 2013

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
unified IP business communications solutions, has launched a new cloud-based
communications-as-a-service solution for small contact centers.

The new solution, CaaS Small Center^℠, is designed for organizations with
between 10 and 50 contact center agents.

“The small contact center market is underserved, with many organizations being
required to compromise on functionality and settle for technology that’s less
than optimal,” said Interactive Intelligence founder and CEO, Dr. Donald E.
Brown. “Based on our cloud platform in use by some of the most recognizable
global companies, we designed CaaS Small Center^℠ to give smaller contact
centers a straightforward, cost-effective, feature-rich way to consistently
deliver great service experiences to their customers.”

CaaS Small Center^℠ offers the following benefits:

  *The product maturity of a reliable, secure, and feature-rich service
    offering based on an eighth-generation software platform developed over 18
    years and proven by more than 5,000 global customers.
  *A simplified offering that reduces costs and streamlines management as a
    result of reduced demand on IT resources, easy to understand pricing and
    packaging, professional services that eliminate pricey customization
    projects, unified applications, and intuitive Web-based interfaces.
  *Minimal risk through a free product test drive, a guarantee to be up and
    running within 15 business days, a dedicated implementation manager, and
    no long-term contract commitment.
  *Long-term investment protection with a platform that provides an easy
    upgrade path to CaaS editions that support the largest, most sophisticated
    global contact centers.

CaaS Small Center^℠ offers a wide breadth of contact center applications,
including multichannel routing and queuing, interactive voice response,
multichannel recording, supervision and reporting, quality management,
real-time speech analytics, automated customer satisfaction surveys, and
Salesforce integration.

CaaS Small Center^℠ can also support business users with unified
communications functionality, such as IP-PBX, presence management, unified
messaging, desktop faxing, and conferencing.

For organizations with the strictest security and compliance demands, CaaS
Small Center^℠ offers industry certification at the corporate (SOX, ISO 9001,
JITC), cloud services (SSAE-16, customer data isolation, proactive monitoring)
and data center levels.

CaaS Small Center^℠ is available immediately throughout the U.S., with
availability in Canada scheduled for the second half of the year. The service
is offered through a dedicated Interactive Intelligence sales team.

For more information about CaaS Small Center^℠, ^ visit
http://www.inin.com/solutions/Pages/CaaS-Small-Center.aspx.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center automation, unified communications, and business process
automation software and services. The company’s unified IP business
communications solutions, which can be deployed on-premises or via the cloud,
are ideal for industries such as financial services, insurance, outsourcers,
collections, and utilities. Interactive Intelligence was founded in 1994 and
has more than 5,000 customers worldwide. The company is among Forbes
Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012
Top 500 Global Software and Service Providers. It employs approximately 1,400
people and is headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or
info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.

ININ-G

Contact:

Interactive Intelligence
Christine Holley, Senior Director of Market Communications +1 317-715-8220
christine.holley@inin.com
 
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