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Oracle Launches Supplier Warranty Management Solution for Oracle E-Business Suite

Oracle Launches Supplier Warranty Management Solution for Oracle E-Business 
Suite 
New Releases of Oracle Depot Repair and Oracle Complex Maintenance
Repair and Overhaul With Oracle Endeca to Reduce Warranty Costs,
Improve Cash Flow and Increase Supplier Accountability 
REDWOOD SHORES, CA -- (Marketwire) -- 03/18/13 --  Oracle (NASDAQ:
ORCL) 
News Facts 


 
--  To streamline warranty claims and supplier recovery processes, Oracle
    today unveiled the Oracle Supplier Warranty Management solution, part
    of the Oracle E-Business Suite.
--  With the Oracle Supplier Warranty Management solution, Oracle Depot
    Repair and Oracle Complex Maintenance Repair and Overhaul (cMRO) will
    work together with Oracle Endeca Information Discovery to create one
    complete warranty management solution for supplier warranty recovery,
    automated claims creation, claims management, part return tracking and
    partner collaboration.
--  To better address issues that can affect customer satisfaction and
    overall product quality, the integration with Oracle Depot Repair and
    Oracle cMRO provides Oracle Supplier Warranty Management solution
    customers with the ability to trace warranty claims and support issues
    back to the source supplier, distribution center and components.
--  The Supplier Warranty Management solution uses Oracle Endeca
    Information Discovery to allow users to process, analyze and validate
    the legitimacy of claims consisting of unstructured data -- such as
    customer reported problems, technician notes, remote diagnostic data,
    test results and supplier notes -- and structured data from Oracle's
    ERP, Oracle's Agile Product Lifecycle Management, and Oracle's Siebel
    CRM applications.
--  Supporting multiple industries, including high-tech, medical devices,
    automotive, aerospace and industrial manufacturing, the Oracle
    Supplier Warranty Management solution is designed to eliminate the
    need for customizations by offering out-of-box integration with Oracle
    ERP, Oracle's Agile Product Lifecycle Management, and Oracle's Siebel
    CRM applications as well as provides tools to integrate with third
    party applications.

  
AComplete, Out-of-the-Box Supplier Warranty Management Solution from
Oracle 


 
--  Oracle Supplier Warranty Management solution provides the ability to
    quickly and easily create supplier warranties and warranty templates
    linked directly to Oracle ERP supplier database, inventory system and
    installed base. Other key benefits can include:
    --  Avoid missing claims through the automatic notification to service
        personnel when defective items are under supplier warranty.
    --  Minimize settlement delays by providing service personnel with
        easy access to part-specific and context-specific claims rules,
        terms and conditions, claim forms, part-return instructions and
        pre-printed return shipping labels.
    --  Ensure service orders are fulfilled by service partners and
        increase overall collaboration using the Partner Portal.
    --  Streamline data entry by quickly and easily creating supplier
        recovery claims from customer warranty claims, including those
        fulfilled by third parties.
    --  Achieve faster recovery times through flexible status tracking
        that enables fast, clear communication between the service
        organization and supplier.
    --  Eliminate errors and omissions that might delay cash settlement by
        streamlining claim submission, status monitoring, dispute
        resolution, and part replacements.
    --  Preemptively detect fraud, erroneous claim submissions, supplier
        issues and quality issues.

  
Supporting Quote 


 
--  "Warranty management has customarily been viewed as a cost of doing
    business rather than as an opportunity to cut costs and increase
    customer satisfaction," said Hannes Sandmeier, vice president of cMRO
    and depot repair development, Oracle. "The introduction of the Oracle
    Supplier Warranty Management solution for the Oracle E-Business Suite
    offers a complete and fully integrated warranty management solution
    that recovers costs from suppliers for failed items and parts, ensures
    suppliers are held accountable for item and part quality, and monitors
    that claims are submitted, processed and tracked."

  
Supporting Resources 


 
--  The Oracle E-Business Suite
--  Oracle Depot Repair
--  Oracle Endeca Information Discovery
--  Oracle cMRO

  
About Oracle Applications
 Over 65,000 customers worldwide rely on
Oracle's complete, open and integrated enterprise applications to
achieve superior results. Oracle provides a secure path for customers
to benefit from the latest technology advances that improve the
customer software experience and drive better business performance.
Oracle Applications Unlimited is Oracle's commitment to customer
choice through continuous investment and innovation in current
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build upon that commitment, and are designed to work with and evolve
your existing applications investments. Oracle's lifetime support
policy helps ensure customers will continue to have a choice in
upgrade paths, based on their enterprise needs. For more information
on the latest Oracle Applications releases go to:
www.oracle.com/applications. 
About Oracle
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Contact Info
Karen Hartquist
Oracle
+1.650.506.3552
karen.hartquist@oracle.com  
Simon Jones
Blanc & Otus
+1.415.856.5155
sjones@blancandotus.com