Riverbed Performance Management Solutions Help Zurich Airport Improve Productivity and Enhance Customer Service

Riverbed Performance Management Solutions Help Zurich Airport Improve 
Productivity and Enhance Customer Service 
International Transport Hub Uses Cascade Network Performance
Management Solutions to Identify and Resolve Network Issues;
Resolution Time Drops From Hours to Minutes 
SAN FRANCISCO, CA -- (Marketwire) -- 03/18/13 --  Riverbed Technology
(NASDAQ: RVBD), the application performance company, today announced
that Flughafen Zuerich AG, a private company that operates Zuerich
Airport in Switzerland, deployed Riverbed(R) Cascade(R) Shark and
Cascade Pilot to improve network monitoring, configuration, and
troubleshooting across 150 national and international networks. With
Riverbed network performance management solutions, Flughafen Zuerich
AG was able to improve employee productivity and enhance customer
service by reducing troubleshooting time from hours to minutes.  
The Zurich Airport serves more than 24 million passengers annually.
To operate the airport, Flughafen Zuerich AG works with more than 270
partners, including nearly 90 domestic and international airlines as
well as retailers, hotels, and restaurants. All of these partners
have their own wide area networks (WANs) that connect to and rely on
the airport local area network (LAN) for accessing their mission
critical applications such as bookings, reservations, and check-in.
As a result, the airport LAN connects to approximately 150 national
and international networks and has more than 14,000 connection
points.  
With such a complex network, network engineers at Flughafen Zuerich
were spending significant time trying to get to the root of
application and server issues. While Flughafen Zuerich AG used
Wireshark(R) network protocol analyzer to capture traffic data, they
still needed a solution that could simplify network configuration and
monitoring, while providing the tools to rapidly troubleshoot
problems.  
"Given the complexity of our infrastructure, previously, if problems
arose, a network engineer had to walk around the airport with test
equipment to set-up traces at hot spots, such as a data center," said
Stefan Thoma, senior network engineer at Flughafen Zuerich AG. "Other
engineers may have been working on the same problem in other parts of
the airport, and the custo
mer's own engineering staff could be
coordinating with us from another continent, which could take up
hours of our time. We needed a solution that was faster and more
efficient." 
Flughafen Zuerich AG deployed Cascade Shark appliances at three key
points, including two datacenters and an airport exchange where all
networks are routed and firewalled. With the possibility of
multisegment analysis, Flughafen Zuerich AG is able to see that
network traffic data and even the routing is asymmetric. This has
simplified analysis dramatically for the airport. Cascade Pilot
offered seamless network analysis as well as tight integration with
Wireshark for isolating the specific packets needed to diagnose and
troubleshoot complex performance issues.  
Software troubleshooting can now be resolved in minutes by a single
employee in the data center through an easy-to-use graphical user
interface, dramatically enhancing IT productivity and the user
experience. In addition, because the company no longer needs several
people to collect and analyze data, Flughafen Zuerich AG is able to
deploy its engineers more efficiently and take advantage of real-time
information and historical data to help resolve network issues before
they affect application performance.  
"Today, we no longer have to walk around the airport with test
equipment, and with Cascade Pilot, we can see the source of problems
immediately and address them. It's critical that our network runs
smoothly and efficiently, and Riverbed helps it to do just that by
enabling us to save time, increase our network team's productivity,
and enhance customer service," concludes Thoma.  
Riverbed Cascade is an application-aware network performance
management (NPM) solution that provides IT operations the performance
information they need to quickly find and fix network and application
problems. The seamless integration between Cascade Shark appliance,
Cascade Pilot software, and Wireshark software provides a powerful,
efficient, and cost-effective solution for troubleshooting complex or
intermittent performance and security-related problems. 


 
--  Cascade Shark appliance delivers scalable, high-performance packet
    capture, rapid indexing, and long-term storage to enable network
    troubleshooting, back-in-time forensic analysis and reporting of
    network and security events across physical and virtual environments.
--  Cascade Pilot software is a network analysis and reporting solution
    that provides users with an easy-to-read graphical user interface,
    which allows them to quickly analyze multi-terabyte packet recordings
    on remote Cascade Shark appliances without having to transfer large
    packet captures files across the network.
--  Wireshark software is the world's foremost network protocol analyzer
    for deep packet inspection and decoding.

  
Additional Resources 


 
--  Cascade Product Family Overview
--  Cascade Shark Overview
--  Cascade Pilot Overview
--  Facebook
--  LinkedIn
--  Riverbed Blog
--  Riverbed Community
--  Twitter (@Riverbed)
--  YouTube

  
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About Riverbed
 Riverbed delivers application performance for the
globally connected enterprise. With Riverbed, enterprises can
successfully and intelligently implement strategic initiatives such
as virtualization, consolidation, cl
oud computing, and disaster
recovery without fear of compromising performance. By giving
enterprises the platform they need to understand, optimize and
consolidate their IT, Riverbed helps enterprises to build a fast,
fluid and dynamic IT architecture that aligns with the business needs
of the organization. Additional information about Riverbed (NASDAQ:
RVBD) is available at www.riverbed.com. 
Riverbed and any Riverbed product or service name or logo used herein
are trademarks of Riverbed Technology, Inc. All other trademarks used
herein belong to their respective owners. 
MEDIA CONTACT
Alissa Vasilevskis 
Riverbed Technology 
415-486-7908
avasilevskis@riverbed.com 
INVESTOR RELATIONS CONTACT
Renee Lyall
Riverbed Technology
415-247-6353
renee.lyall@riverbed.com 
 
 
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