Direct General Deploys Guidewire Solution for Claims Management; Capgemini
Guidewire ClaimCenter® becomes the foundation for claims management
transformation at Direct General
NASHVILLE, Tenn. & FOSTER CITY, Calif. -- March 18, 2013
Direct General Insurance Group, a direct provider of non-standard personal
auto insurance, and Guidewire Software, Inc. (NYSE: GWRE), a provider of
flexible core system software to Property/Casualty insurers, announced that
Direct General selected and deployed Guidewire ClaimCenter® as its new
platform for claims management. Capgemini, a Guidewire PartnerConnect™
alliance member, partnered with Direct General to implement the system.
Direct General Corporation is a group of companies providing insurance and
related products and services to its clients through almost 500 retail
locations throughout the Southeastern United States.Direct General has
deployed a new claims system that utilizes state of the art technology to
support its future growth and evolving business needs.
Direct General selected Guidewire ClaimCenter as the best fit for its
operational needs, based on the product’s ability to drive operational
efficiencies and its technology architecture. The platform transformation was
deployed to manage claims across all of the insurer’s offices in the
Southeastern United States in a phased implementation approach which took less
than eight months from design to go-live.
“Capgemini’s expertise in implementing ClaimCenter and their knowledge of our
business made this a very smooth project,” said Jon Walters, chief information
officer of Direct General. “ClaimCenter’s ‘out of the box’ functionality and
application architecture really appealed to us.”
“We are pleased to have had the opportunity to work with Direct General to
successfully modernize their claims processing environment leveraging
Guidewire ClaimCenter. Through our on-going partnership in the application
maintenance and development arena, we look forward to helping Direct General
drive improved business flexibility and realize the benefits associated with
their claims transformation,” said John Mullen, vice president, North America
Insurance business unit leader, Capgemini Financial Services.
Direct General is experiencing the following early benefits with its claims
*Improved First Notice of Loss (FNOL) and claim assignment processes for
reduced claims cycle times and fast, efficient customer service;
*Enhanced management visibility into claim status and performance metrics;
*Streamlined claims management process and easier claim data capture and
access due to the intuitive, user-friendly system.
“Our business users were immediately able to leverage the additional
functionality provided by ClaimCenter,” added Walters.
“We congratulate Direct General and Capgemini on their successful ClaimCenter
implementation,” said Steve Sherry, vice president, The Americas, Guidewire
Software. “Direct General has the power to continuously improve its business
due to its modern technology platform while the company’s customers will
benefit from its enhanced claims handling capabilities. We wish them continued
success in realizing all of the possibilities that ClaimCenter provides.”
Guidewire ClaimCenter is a leading end-to-end claims management system, built
from the ground up to meet the specific needs of today’s property/casualty
insurers. ClaimCenter’s flexible business rules enable claims organizations to
define, enforce, and continually refine their preferred claim handling
practices in order to optimize and monitor their claim processes. ClaimCenter
is in use by insurers of all sizes across all product lines to improve speed
and accuracy, reduce loss adjustment expense, and enable proactive management
of claims. ClaimCenter is available as a standalone system or as part of
Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy
systems or third party applications.
About Direct General Corporation
Direct General Corporation, headquartered in Nashville, Tenn., is a privately
owned financial services holding company whose operating subsidiaries provide
personal automobile insurance, term life insurance, premium finance and other
consumer products and services through our network of almost 500 offices
across 13 states. We are proud to serve: Alabama, Arkansas, Florida, Georgia,
Illinois, Louisiana, Mississippi, Missouri, North Carolina, South Carolina,
Tennessee, Texas and Virginia. For more information, please visit
About Capgemini’s Financial Services Global Business Unit
Capgemini’s Financial Services Global Business Unit brings deep industry
experience, innovative service offerings and next generation global delivery
to serve the financial services industry. With a network of 21,000
professionals serving over 900 clients worldwide Capgemini collaborates with
leading banks, insurers and capital market companies to deliver business and
IT solutions and thought leadership which create tangible value.
Capgemini Financial Services’ Insurance business unit is a market leader in
Core P&C transformation and specifically Claims transformation, with more than
20 claims transformations programs completed during the last two years.
More information is available at: www.capgemini.com/financialservices
About Guidewire Software
Guidewire Software is a provider of core system software to the global
Property/Casualty (general) insurance industry. Designed to be flexible and
scalable, Guidewire solutions give insurers the capability to deliver
excellent service, increase market share and lower operating costs. Guidewire
InsuranceSuite™, consisting of Guidewire PolicyCenter®, Guidewire ClaimCenter®
and Guidewire BillingCenter® spans the key functional areas in insurance –
underwriting and policy administration, claims management, and billing.
Guidewire is headquartered in Foster City, California, with offices in
Beijing, Dublin, Hong Kong, London, Munich, Paris, Sydney, Tokyo, Toronto, and
Warsaw. For more information, please visit www.guidewire.com.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite, Deliver
Insurance Your Way, Guidewire PartnerConnect, and the Guidewire logo are
trademarks or registered trademarks of Guidewire Software, Inc.
Guidewire Software, Inc.
Diana Stott, +1 650-356-4941
Public Relations Manager
Capgemini Financial Services
Mary-Ellen Harn, +1 704-359-7996
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