ICMI Announces 2013 Global Call Center Award Semi-Finalists

         ICMI Announces 2013 Global Call Center Award Semi-Finalists

Exceptional call centers selected for embodying principles of effective call
center management, customer advocacy and employee engagement

PR Newswire

COLORADO SPRINGS, Colo., March 14, 2013

COLORADO SPRINGS, Colo., March 14, 2013 /PRNewswire/ -- Following a highly
competitive application and selection process, The International Customer
Management Institute (ICMI) has announced the semi-finalists for its 2013
Global Call Center Awards.

These prestigious awards are highly valued within the call center community,
with winners traditionally enjoying worldwide recognition, enhanced customer
and employee loyalty and acquisition, and increased respect and support from
senior management and key departments within their enterprise.

According to Sarah Stealey Reed, ICMI's Content Director and Head of Judges of
the 2013 ICMI Global Call Center Award Selection Committee, narrowing down the
award applicants was no easy task.

"The caliber and number of call centers that applied was exceptionally high
this year – we on the judge's committee deliberated for hours to rank
centers," she said. "Having so many applicants with such outstanding processes
and practices in place - and who demonstrate such a strong commitment to
customers and agents - is a huge testament to how far the call center industry
has come. Regardless of the outcome, each semi-finalist should feel proud just
to have been selected."

The 2013 semi-finalists in the 'Best Large Call Center' category are:

  oAmerican Water
  oChina Merchant Bank
  oGaranti Bank
  oLanguage Services
  oRoyal Caribbean International
  oWells Fargo Bank, N.A
  oZions Bancorporation

The 2013 semi-finalists in the 'Best Small-to-Medium Call Center' category

  oHyatt Legal Plans
  oParago Communications Canada Inc.
  oPhilly 311

Two finalists in each of these categories will be announced by Friday, April
15th, 2013 on icmi.com.

The Selection Committee also named finalists in a number of additional
categories, with slots going to a large list of top organizations, including
LifeLock, Nationwide, New York Life, Progressive, UPMC Health Plan, Hyatt
Hotels, The Home Depot, MassMutual and Wells Fargo. The full list of finalists
can be found here.

Awards in all categories will be presented at the first annual ICMI Global
Call Center Awards Dinner and Ceremony. Sponsored by Jabra and iQor, the
dinner and ceremony will take place May 14, 2013, in Seattle, Washington
during ACCE, ICMI's Global Conference and Expo. The winner from each category
will take home a trophy, and later be interviewed on an event webinar,
promoted in an ICMI press release, profiled in the industry-leading "Call
Center Insider" newsletter and on icmi.com, and be permissioned to include the
Global Call Center of the Year Award logo in print and online to further
promote their honor to corporate executives and customers.

For more information on the ICMI Global Call Center Awards, visit
icmi.com/GCCA, call 800.672.6177 (International: 001.719.268.0328) or email

About ICMI
The International Customer Management Institute (ICMI) is the leading global
provider of comprehensive resources for customer management professionals –
from frontline agents to executives – who wish to improve customer experiences
and increase efficiencies at every level of the contact center. Since 1985,
ICMI has helped more than 50,000 organizations in 167 countries through
training, events, certification, consulting, and informational resources.
ICMI's experienced and dedicated team of industry insiders, trainers, and
consultants are committed to helping you raise the strategic value of your
contact center, optimize your operations and improve your customer service.
For more information, visit www.icmi.com.

ICMI is a part of UBM (www.ubm.com), a global live media and B2B
communications, marketing service and data provider.

About Jabra
Jabra is one of the world's leading manufacturers of hands-free Unified
Communications solutions. Building on its 141 year history of innovation,
Jabra creates a broad range of award-winning headsets that increase
productivity, reduce costs, and promote collaboration for contact centers,
office and mobile users around the world.

About iQor
Headquartered in New York City, iQor provides intelligent customer
interactions and outsourcing solutions. iQor's 17,000 employees in 39 Centers
of Excellence around the world are dedicated to understanding each customer's
DNA. iQor uses data science and real-time analytics intelligence to deliver
extraordinary customer experiences that enhance revenue while promoting and
protecting clients' brands. iQor's four service solutions specialize in
providing data-driven, technology-empowered customer support and processing
services in the consumer and commercial markets.

SOURCE International Customer Management Institute (ICMI)/UBM Live

Website: http://www.icmi.com
Website: http://www.ubm.com
Contact: Marta Kelsey, Marketing and Community Director, +1-719-785-5364,
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