SoCalGas Tops In Business Customer Satisfaction

               SoCalGas Tops In Business Customer Satisfaction


PR Newswire

LOS ANGELES, March 14, 2013

LOS ANGELES, March 14, 2013 /PRNewswire/ --Southern California Gas Company
(SoCalGas) has received the top business customer satisfaction ranking among
large natural gas utilities in the Western United States, according to the
J.D. Power and Associates 2013 Gas Utility Business Customer Satisfaction

The annual study measures business customer satisfaction with natural gas
utility companies in the East, Midwest, South and West across six categories:
billing and payment; corporate citizenship; price; communications; customer
service; and field service.

"The recognition by J.D. Power and Associates —a research brand synonymous
with customer service excellence— pays the highest compliment to the dedicated
SoCalGas employees who work hard every day to provide outstanding service to
our customers," said Anne Shen Smith, chairman and chief executive officer for
SoCalGas. "I want to thank our more than 8,000 employees and say, on their
behalf, how proud we are of this achievement. We also thank our business
customers for acknowledging SoCalGas' commitment to providing safe, reliable
and affordable service to them and the communities we serve."

In addition to earning the study's top regional ranking, SoCalGas was a strong
performer in the corporate citizenship, billing and payment; price and
customer communications factors.

The study, which was fielded from May to July 2012 and October to December
2012, is based on a survey of more than 10,000 U.S. natural gas utility
business customers. More information on the J.D. Power and Associates study
can be found at

About Southern California Gas Company

Southern California Gas Co. has been delivering clean, safe and reliable
natural gas to its customers for more than 140 years. It is the nation's
largest natural gas distribution utility, providing service to 20.9 million
consumers connected through nearly 5.8 million meters in more than 500
communities. The company's service territory encompasses approximately 20,000
square miles throughout central and Southern California, from Visalia to the
Mexican border. SoCalGas is a regulated subsidiary of Sempra Energy (NYSE:


SOURCE Southern California Gas Company

Contact: Javier Mendoza, +1-877-866-2066
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