dLife Healthcare Solutions And TeleVox Form Strategic Partnership

      dLife Healthcare Solutions And TeleVox Form Strategic Partnership

PR Newswire

WESTPORT, Conn. and MOBILE, Ala., March 14, 2013

Integrated solution offers industry's first one-stop diabetes behavior change
program to help health plans lower healthcare costs, improve quality measures
and address diabetes population health challenges

WESTPORT, Conn. and MOBILE, Ala., March 14, 2013 /PRNewswire-USNewswire/
--dLife Healthcare Solutions, a leading diabetes behavior change solution,
and TeleVox Software, Inc., a leading provider of engagement communications
technology solutions, have entered into a strategic partnership. The
integration of both companies' solutions will provide health plans with an
end-to-end, turnkey solution that engages members with diabetes to take action
and become more engaged in successfully managing their condition.

"According to our TeleVox Healthy World research, consumers are expecting more
when it comes to their healthcare, and the majority of patients prefer to be
contacted via phone, e-mail, or text messages for information such as
between-visit care, appointment reminders, and wellness tips," saidScott
Zimmerman, senior vice president, TeleVox. "This partnership with dLife
fulfills that need specifically for patients with diabetes by increasing their
engagement, visibility and direct communication with the health plan and
physicians, leading to positive behavior change and added value for the
member. Together, dLife and TeleVox can reach members and patients with
diabetes more effectively wherever and however they want, ultimately improving
recruitment, disease management and health outcomes."

The integrated platform offers health plans best-in-class services that
deliver a seamless, personalized and consistent communication program
leveraging dLife's expertise in multi-media and diabetes behavior change and
TeleVox's expertise in high-tech, human touch engagement to create a
complimentary 'surround sound' approach. The new solution strongly supports
high- touch patient engagement throughout the dLife behavior change program,
and builds a close relationship with patients, which positively changes
attitudes and lifestyle over time.

"We see the healthcare industry changing rapidly, with health plans and health
systems seeking diabetes engagement programs that approach members as
consumers as they seek their own healthcare services and increase the emphasis
on improving quality outcomes," said Sean Foster, CEO, dLife. "Based on
current industry offerings, plans solicit separate entities and then need to
manage multiple vendors. Messaging may be inconsistent and the experience may
seem disjointed to the end consumer. Through this partnership, we can provide
one-stop shopping with a program that's turnkey and builds deep relationships
with consumers from the point of first communication through completion of the
program, and beyond."

Benefits of the dLife-Televox partnership include:

  oEffective diabetes population health solution delivering a positive ROI
  oTurnkey program that fits easily within current plan infrastructure
  oTrue consumer-centric approach that connects to plan consumerism
  oDecrease in costs for health plans through better outcomes
  oImprovements in quality measurements, including HEDIS scores & STAR
  oIncrease in member engagement, activation and retention

dLife Healthcare Solutions, whose client roster includes Humana Inc., one of
the nation's leading health care and well-being companies, and Valeritas,
makers of the V-Go^TM Disposable Insulin Delivery Device, works closely with
health plans, providers, and pharmaceutical and device manufacturers to
provide a proven multimedia, multi-channel diabetes behavior change program
that fits into patients' lives. For more information on dLife Healthcare
Solutions, please visit http://www.dlife.com/web/mediakit/hcs.

Televox Software, Inc., a subsidiary of West Corporation, brings more than 20
years of healthcare experience in delivering multi-channel, interactive and
customized engagement programs that move members to action for enrollment and
retention initiatives, disease management programs and wellness messaging.
For more information on TeleVox, please visit www.televox.com.

About dLife Healhcare Solutions
dLife Healthcare Solutions applies evidence-based content and technology
solutions built specifically for health plans and healthcare providers who
want to engage their diabetes populations as consumers of their own healthcare
and owners of their own condition. dLife has demonstrated positive and direct
impact on health outcomes via a recently completed randomized trial performed
by the Geisinger Healthcare System. Utilizing its self-care engagement
platform, dLife administers diabetes education in a dosed curriculum that has
proven to yield better patient outcomes, lower costs, and higher STAR ratings.

Join dLife on Facebook or follow dLife on Twitter. Watch us on dLifeTV or

About TeleVox
TeleVox Software, Inc., a subsidiary of West Corporation, is a high tech
Engagement Communications company, providing automated voice, email, text and
web solutions that activate positive patient behaviors through the delivery of
a human touch. TeleVox has 20 years of experience in creating a comprehensive
approach that breaks through and activates people to live healthier lives.
TeleVox understands that touching the hearts and minds of patients by engaging
with them between healthcare appointments will encourage and inspire them to
follow and embrace treatment plans. TeleVox knows personalized, ongoing
patient engagement will activate positive lifestyle changes that will help
people of all ages lead healthier lives. TeleVox helps healthcare
professionals touch, engage and activate every single patient to live a
healthier life. Supported by 24x7 customer care, TeleVox solutions are used by
18,000 healthcare organizations representing 140,000 providers throughout
North America. The company is headquartered in Mobile, Ala. For more
information on TeleVox, visit www.televox.com.

Join TeleVox on Facebook and Twitter. Visit our blog. Watch us on YouTube.

About West Corporation
West Corporation is a leading provider of technology-driven communication
services. West offers its clients a broad range of communications and network
infrastructure solutions that help them manage or support critical
communications. West's customer contact solutions and conferencing services
are designed to improve its clients' cost structure and provide reliable,
high-quality services. West also provides mission-critical services, such as
public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000
companies and other clients in a variety of industries, including
telecommunications, retail, financial services, public safety, technology and
healthcare. West has sales and operations in the United States, Canada,
Europe, the Middle East, Asia Pacific and Latin America. For more information
on West Corporation, please call 1-800-841-9000 or visit www.west.com.

Media Contacts:
Emma Ludwin
KNB Communications – on behalf of dLife
203.504.8230 ext. 107

Kristin Jones
Jones PR – on behalf of TeleVox


Website: http://www.dlife.com
Website: http://www.televox.com/
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