Nissan Attains Excellent Performance In J.D. Power And Associates Customer
Satisfaction Index Study
FRANKLIN, Tenn., March 14, 2013
FRANKLIN, Tenn., March 14, 2013 /PRNewswire/ --Nissan today continued its
march up the rankings in the 2013 J.D. Power and Associates Customer Service
Index (CSI) Study^SM. In the 2013 study, Nissan improved 23 points and earned
an index score of 797 out of a possible 1,000 points, finishing sixth among 19
nameplates in the mass market brands segment.
(Logo: http://photos.prnewswire.com/prnh/20080506/NISSANBADGELOGO )
Leon Dorssers, chief customer officer and vice president, Customer Quality and
Dealer Network Development – Nissan Americas said: "Nissan's performance in
the latest CSI study demonstrates that our dealers are fully committed to the
Nissan Customer Promise: to work tirelessly to exceed our customers'
expectations. Our improvement is a reflection of the dedication that Nissan
dealers have shown to providing an outstanding ownership experience to every
The J.D. Power and Associates CSI study ranks customer satisfaction with
dealer service departments during the first three years of ownership. The 2013
U.S. CSI Study^SM surveyed owners and lessees of 2008 to 2012 model-year
vehicles. Nissan improved significantly in all five CSI study factors -
service advisor, vehicle pick-up, service facility, service quality and
Over the last two years, Nissan has jumped 66 points and 14 places in the mass
market brands segment rankings. During that time, Nissan and its dealers
instituted a number of new initiatives aimed at achieving excellence in the
customer experience through improvements to training, facilities and
processes. These new efforts include:
oThe Nissan Customer Promise: a set of commitments from Nissan and its
dealers to provide a fair, honest and customer-friendly environment for
purchasing and owning a Nissan vehicle. (More information at:
oNissan Express Service: an affordable, hassle-free service visit that
includes a 27-point safety and maintenance inspection, as well as an oil
and filter change in under 30 minutes. Most Nissan dealers are also
offering extended service hours in evenings and on weekends for customer
oNissan One to One Service Scheduling: customers can conveniently schedule
service online at any time through the Nissan owner's portal, a mobile app
or the dealer's own website.
oFocus on quick dealer notification of hot customer issues with Nissan
follow-up to ensure resolution.
About Nissan North America
In North America, Nissan's operations include automotive styling, engineering,
consumer and corporate financing, sales and marketing, distribution and
manufacturing. Nissan is dedicated to improving the environment under the
Nissan Green Program and has been recognized as an ENERGY STAR® Partner of the
Year in 2010, 2011, 2012 and 2013 by the U.S Environmental Protection Agency.
More information on Nissan in North America and the complete line of Nissan
and Infiniti vehicles can be found online at
www.NissanUSA.comandwww.InfinitiUSA.com, or visit the Americas media sites
NissanNews.com and InfinitiNews.com.
Nissan Motor Co., Ltd., Japan's second-largest automotive company, is
headquartered in Yokohama, Japan, and is part of the Renault-Nissan Alliance.
Operating with more than 248,000 employees globally, Nissan provided customers
with more than 4.9 million vehicles in 2012, generating revenue of 9.4
trillion yen ($US118.95 billion) in fiscal 2011. With a strong commitment to
developing exciting and innovative products for all, Nissan delivers a
comprehensive range of 64 models under the Nissan and Infiniti brands. A
pioneer in zero-emission mobility, Nissan made history with the introduction
of the Nissan LEAF, the first affordable, mass-market, pure-electric vehicle
and winner of numerous international accolades, including the prestigious
2011-2012 Car of the Year Japan and 2011 World Car of the Year awards.
For more information on our products, services and commitment to sustainable
mobility, visit our website at http://www.nissan-global.com/EN.
SOURCE Nissan North America
Contact: Brian Brockman, Nissan Corporate Communications, +1-248-488-4227,
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