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Norfolk Southern Corporation Adopts Avtec Consoles for Multi-State Scalability & Business Continuity

Norfolk Southern Corporation Adopts Avtec Consoles for Multi-State Scalability
& Business Continuity

First Deployment of Enterprise-Ready VoIP Dispatch Console Solution

GILBERT, S.C., March 13, 2013 (GLOBE NEWSWIRE) -- Norfolk Southern Corporation
began aggressively moving its communication control system toward a
network-based architecture in January 2012, replacing its legacy consoles with
Frontier-enabled Scout™ Voice over Internet Protocol (VoIP) consoles from
Avtec, Inc. With this decision, Norfolk Southern becomes the first Avtec
customer to deploy a pure Internet Protocol (IP) console solution that scales
across 21 states, provides robust inter-divisional call routing for
centralized business processes, meets narrow banding mandates, and provides a
state-of-the-art platform for business continuity.

The ongoing deployment at Norfolk Southern, one of the nation's largest
transporters of coal, steel, industrial products, and consumer goods,
currently consists of 96 VoIP consoles at six divisional dispatch centers:
Pittsburgh and Harrisburg, PA, Dearborn, Mich., Fort Wayne, Ind., Decatur, IL,
and Roanoke, VA. The Atlanta Center is for central dispatch operations and the
Tucker, GA, Center is a dedicated disaster recovery site and can assume the
role of any divisional center in an emergency. Once the entire Norfolk
Southern main-line dispatching operation is fully migrated, approximately 300
dispatchers will use Avtec Scout consoles to monitor and direct the railway's
traffic across 21 states, 24-hours a day, 365 days a year.

"Avtec offers the only proven IP-based console system that can scale and meet
our requirements for WAN bandwidth efficiency. Scout is cost-effective and
provides a digital solution end-to-end," said Norfolk Southern's Chief C&S
Engineer, Brian Sykes.

Reliable Communications Keeps Workers Safe

Norfolk Southern selected the Scout console system to provide reliable voice
communication from each distributed dispatch center to the furthest radio
endpoint on its 20,000-mile railway system. "Keeping roadway workers safe is
very important to us. Safety is one of our core values, so communications
serve a mission-critical function in our operations," said Norfolk Southern's
Manager of Communications Engineering, Will Danielsen. "One hundred percent
radio coverage and superior sound quality are essential in our line of work.
This helps us keep our roadway workers safe and allows the entire Norfolk
Southern team to focus on providing superior service to our customers."

Simpler Network Configuration with Less Bandwidth

Norfolk Southern will significantly reduce network complexity and bandwidth
demands with Scout's Frontier software, resulting in cost savings. "Avtec's
Frontier technology allows us to segregate voice IP traffic from our central
dispatch in Atlanta to just the specific sites the dispatchers need to
communicate with," said Sykes. "With Frontier, we have instant access to any
resource on demand, with minimal network bandwidth, and a much simplified
network configuration."

Since Scout consoles are paired with Frontier technology, dispatchers at
neighboring divisional centers have access to the endpoints along the
boundaries between the divisions. It also allows dispatchers with system-wide
functions in Atlanta to connect to any endpoint across all of the divisions.
All of these connections are provided without the use of multicast across the
WAN and are very bandwidth efficient. The Frontier-enabled Scout consoles will
offer Norfolk Southern Any-to-Any™ capability.

Disaster Recovery and Ongoing Product Enhancements

Multi-layered disaster recovery and business continuity capabilities are part
of the advanced technology built into the Avtec Scout console system
architecture. "Legacy console systems don't provide sufficient disaster
recovery options," said Danielsen. "New IP-based technology from Avtec offers
multiple system design options that allows us to reduce legacy circuit costs
and meet Norfolk Southern's business continuity requirements. Furthermore,
Avtec has lived up to their promises by regularly enhancing the Scout
software, and their product roadmap for the next two years includes a number
of innovations that we are very excited about."

Using Scout consoles with Frontier technology, any site can be configured as a
disaster recovery center for any other site. In June 2012, Norfolk Southern
conducted an unplanned test of its dedicated disaster recovery center when the
air conditioners in its Atlanta operations center stopped working. Due to the
extremely high temperatures in the center, the dispatchers relocated to the
recovery site to run their daily operations until HVAC operation was restored
in Atlanta. "Everything worked seamlessly," remarked Danielsen.

Avtec President Michael Branning said, "Norfolk Southern has earned its
reputation as the 'Thoroughbred of Transportation.' We're very proud of our
28-year association with this industry leader. Reliable voice communications
via radio is a safety-critical part of the railroad business. Norfolk Southern
was looking for a system that provides 24 x 365 availability and can be
quickly reconfigured in extreme circumstances. With the addition of our new
Frontier software to Scout, we are preparing for the advanced capabilities
necessary for enterprise command and control centers."

About Frontier™

Avtec's Frontier technology is an optional software license that connects
multiple Scout dispatch systems using standard Ethernet networking
infrastructure. Frontier reduces network configuration complexity and
bandwidth by automatically providing a unicast path between the Frontier
gateways across the WAN, and gating audio packets to only those consoles with
active endpoints.

About Norfolk Southern
Norfolk Southern Corporation is one of the nation's premier transportation
companies. Its Norfolk Southern Railway Company subsidiary operates
approximately 20,000 route miles in 22 states and the District of Columbia,
serves every major container port in the eastern United States, and provides
efficient connections to other rail carriers. Norfolk Southern operates the
most extensive intermodal network in the East and is a major transporter of
coal, automotive, and industrial products.

About Avtec, Inc.

Avtec, Inc. provides pure Internet Protocol (IP) dispatch console solutions
for the transportation, public safety, utility, business, and government
markets. For more than 30 years, customers have chosen Avtec's award-winning
technology for their mission-critical dispatch centers. There are thousands of
Scout ™ Voice over Internet protocol(VoIP) consoles installed worldwide.
Visit www.avtecinc.com

CarterTodd & Associates, Inc.

803-779-4005 (ext.) 2040

LA@Cartertodd.com

Avtec, Inc. provides pure InternetProtocol (IP) dispatch console solutions
for the transportation, public safety, utility, business, and government
markets. For more than 30 years, customershave chosen Avtec's award-winning
technology for their mission-critical dispatch centers. There are thousands of
Scout ™ Voice over Internet protocol(VoIP) consoles installed worldwide.
Visit www.avtecinc.com to learn more.

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