Avaya Boosts Security for Enterprise Mobile Collaboration
SANTA CLARA, CA -- (Marketwire) -- 03/13/13 --
-- New Avaya Session Border Controller for Enterprise secures
communications for remote, mobile and home-based workers in a BYOD
-- Solution delivers secure SIP trunking and VPN-less mobile workforce
protection on next-generation collaboration networks
-- Contact center outsourcer Teleperformance selects Avaya to secure
large SIP-based networks across many locations
Avaya today announced new security enhancements for enterprise
collaboration, designed to protect today's increasingly distributed
businesses that have remote, home-based and mobile employees around
the globe. The new release of Avaya Session Border Controller for
Enterprise (SBCE) provides organizations with a simple, flexible and
cost-effective solution to secure Session Initiation Protocol
(SIP)-based applications across networks, enabling workplace
collaboration to remain productive and protected from any location.
The Avaya SBCE helps companies more effectively manage 'Bring Your
Own Device' (BYOD) strategies -- where employees use a single device
for both work and personal use. This is essential as companies face
mounting threats from Denial of Service (DoS) attacks, viruses,
configuration errors -- along with the need to meet security
compliance guidelines -- as mobile collaboration continues its rise
in the workplace. Key capabilities of the Avaya SBCE include:
-- Enhanced security for mobile collaboration is provided through new
Avaya SBCE support for the Avaya Flare(R) Experience on Apple iPad*
devices, as well as for one-X(R) Mobile applications on iPhones. By
securing wireless unified communications (UC) over public data
networks, workers have protected access to mobile UC capabilities
(including instant messaging, presence and video), helping to ensure
privacy when using a mobile device.
-- VPN-less capabilities improves convenience for employees accessing
rich UC functionality and simplicity from a remote location. Now,
users can have a secure, business-dedicated deskphone or softphone
that automatically authenticates to one IP address on a single SBCE
without connecting to a virtual private network (VPN). This approach
reduces operational costs by eliminating the need for a VPN and
optimizing IP address usage.
-- Secure SIP trunking and SIP-based remote worker applications enable
companies to gain the benefits of SIP with greater protection. SIP
extends rich UC features to distributed workers in a more efficient
way, using an open standards approach to drive flexible architectures.
This provides a safer way for employees to use presence, chat, voice,
cloud-based services and other SIP-powered applications on multiple
devices. As companies evolve their collaboration, the Avaya SBCE
secures SIP traffic going in and out of a network.
Teleperformance Secures Their Place in the Collaboration Era
organization that selected Avaya SBCE to secure collaboration is
Teleperformance, a leading provider of outstanding customer
experiences and contact center operations. With more than 138,000
employees across 260 contact centers in 46 countries, Teleperformance
requires a sophisticated solution that can handle large volumes of
calls with maximum security. The Avaya SBCE helps them achieve this
in a cost-effective way, while maintaining high customer
satisfaction. It enabled them to integrate with client networks
easily and securely, protecting client and customer conversations, as
well as overall call flow. Additionally, the Avaya SBCE significantly
reduces the number of public resources (i.e. address space) that
Teleperformance exposes, a key benefit that helps combat hacker
attacks and other security breaches. The Avaya business partner for
Teleperformance was Sunturn.
"Customer service is at the heart of what we do,
and as a leader in outsourced contact center services, our clients
count on us to ensure superior functions and secure service. The
Avaya SBCE delivers this, and does so with an eye towards
cost-savings. We can reduce our hardware expenses, simplify
implementations, and use fewer resources, saving us time and money.
Avaya SBCE is critical in helping protect our network, while
delivering the cost-saving benefits of SIP trunking."
Blake, manager, IT Telecom, Teleperformance
"The Avaya Session Border Controller for Enterprise makes sense for
businesses, as SIP connectivity grows and security becomes a critical
requirement for BYOD implementations. As more companies deploy UC
interfaces on smartphones and tablets, the VPN-less capability found
on the Avaya SBCE will enable businesses to simplify, speed and
ultimately increase collaboration across a remote workforce."
--Diane Myers, principal analyst, Infonetics Research
"Advancements in enterprise collaboration are taking off, and with an
Avaya Aura platform in place, businesses can accelerate their own
collaboration evolution with speed and simplicity. But with threats
to networks on the rise, the need to take action on security is
essential. The Avaya SBCE brings the rock-solid security needed to
ensure business collaboration and mobility initiatives are
strengthened and protected against those with malicious intent."
--Gary E. Barnett, senior vice president & general manager,
Collaboration Platforms, Avaya
*iPad is a registered trademark of Apple Inc. All other trademarks
identified by the (R), (TM), or (SM) are registered trademarks,
trademarks, or service marks respectively, of Avaya Inc.
-- 51 percent of IT and IT security practitioners said their company
experienced a data breach due to insecure mobile devices (smartphones,
tablets laptops); 60 percent have seen a jump in malware infections
over the past year due to insecure mobile devices.(1)
-- While 74 percent of companies are very or extremely concerned about
loss of company or customer data via mobile devices and 70 percent are
highly concerned about mobile malware infections, more than half of
firms with company-provided mobile devices have not installed security
on their smartphones or tablets.(2)
-- According to IDC, tablets and smartphones will grow another 20 percent
in 2013, with smart mobile devices as a whole representing 57 percent
of the IT industry's overall growth.(3)
-- This is version 6.2 of Avaya Session Border Controller for Enterprise,
globally available in calendar Q2, 2013. A customized version is also
offered for small and mid-size enterprises. For more information,
Avaya, Avaya security, session border controller, collaboration,
unified communications, contact center, Avaya SBC, Avaya SBCE
Avaya is a global provider of business collaboration
and communications solutions, providing unified communications,
contact centers, networking and related services to companies of all
sizes around the world. For more information please visit
Certain statements contained in this press release are
forward-looking statements. These statements may be identified by the
use of forward-looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may," "might,"
"plan," "potential," "predict," "should" or "will"
or other similar
terminology. We have based these forward-looking statements on our
current expectations, assumptions, estimates and projections. While
we believe these expectations, assumptions, estimates and projections
are reasonable, such forward looking statements are only predictions
and involve known and unknown risks and uncertainties, many of which
are beyond our control. These and other important factors may cause
our actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking statements. For a list and
description of such risks and uncertainties, please refer to Avaya's
filings with the SEC that are available at www.sec.gov. Avaya
disclaims any intention or obligation to update or revise any
forward-looking statements, whether as a result of new information,
future events or otherwise.
(1) Source: Global Study on Mobility Risks by Ponemon Institute LLC,
sponsored by Websense, February 2012.
(2) Source: Webroot Study:
Mobile Threats are Real and Costly
(3) Source: IDC Predictions 2013:
Competing on the 3rd Platform, November 2012, Doc #238044.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn
Press spacebar to pause and continue. Press esc to stop.