John Hancock Ranks #1 Among Top 10 at 2013 Stevie® Awards for Sales & Customer Service(SM)

John Hancock Ranks #1 Among Top 10 at 2013 Stevie® Awards for Sales & Customer
                                 Service(SM)

Wins 2 Gold Awards and 19 Bronzes at Event

PR Newswire

BOSTON, March 13, 2013

BOSTON, March 13, 2013 /PRNewswire/ --John Hancock ranked first among the top
ten most decorated companies in the 2013 Stevie Awards for Sales & Customer
Service, as announced at the 7^th annual Stevie® Awards for Sales & Customer
Service, held recently in Las Vegas. The ranking was determined by a point
system earned by the nominations submitted to the award committee in 2013.

Moreover, John Hancock Signature Services (JHSS) won Gold for "Best Use of
Technology in Customer Service for Back Office Support," while John Hancock
Annuities won Gold for "Collaborative Solutions for a New Product or Service
with Collaborative Service Model."

In addition, JHSS also won 11 Bronze Stevies in 8 sales and customer service
categories, while John Hancock Annuities won 8 bronzes in 8 categories.

"We are very proud of our teams' dedication to providing consistently
excellent service," said John Hatch, Vice President, John Hancock. "Stevie
Award recognition is a positive achievement for our associates, while also
recognizing our dedication and ongoing commitment to our customers."

The Stevie Awards for Sales & Customer Service are recognized throughout the
world for sales awards, contact center awards, and customer service awards.
The Stevie Awards organizes several of the world's leading business awards
shows including the prestigious American Business Awards(SM)^ and
International Business Awards(SM). More than 1,100 entries from organizations
of all sizes and in virtually every industry were submitted to this year's
competition, an increase of 10 percent over 2012. Finalists were determined
by the average scores of 120 professionals worldwide, acting as preliminary
judges. More than 100 members of eight specialized judging committees
determined Stevie Award placements from among the Finalists during final
judging this year.

"From our perspective this was the most successful Stevie Awards for Sales &
Customer Service yet," said Michael Gallagher, president and founder of the
Stevie Awards. "Not just because of the increase in the number and variety of
entries, but in the extraordinary quality of the entries." 

About the Stevie® Awards
Stevie Awards are conferred in four programs: The American Business Awards,
The International Business Awards, the Stevie Awards for Women in Business,
and the Stevie Awards for Sales & Customer Service. Honoring organizations of
all types and sizes and the people behind them, the Stevies recognize
outstanding performances in the workplace worldwide. Learn more about The
Stevie Awards at www.StevieAwards.com.

About John Hancock Financial and Manulife Financial Corporation
John Hancock Financial is a division of Manulife Financial, a leading
Canada-based financial services group with principal operations in Asia,
Canada and the United States. Operating as Manulife Financial in Canada and
Asia, and primarily as John Hancock in the United States, the Company offers
clients a diverse range of financial protection products and wealth management
services through its extensive network of employees, agents and distribution
partners. Funds under management by Manulife Financial and its subsidiaries
were C$532 billion (US$535 billion) as at December 31, 2012. Manulife
Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under
'945' on the SEHK. Manulife Financial can be found on the Internet at
manulife.com.

The John Hancock unit, through its insurance companies, comprises one of the
largest life insurers in the United States. John Hancock offers a broad range
of financial products and services, including life insurance, annuities,
mutual funds, 401(k) plans, long-term care insurance, college savings, and
other forms of business insurance. Additional information about John Hancock
may be found at johnhancock.com.

SOURCE John Hancock

Website: http://www.johnhancock.com
Contact: Beth McGoldrick, +1-617-663-4751, bmcgoldrick@jhancock.com