OpenText Transforms BPM with New Smart Process Applications

         OpenText Transforms BPM with New Smart Process Applications

PR Newswire

WATERLOO, ON, March 12, 2013

Unifies BPM Across OpenText EIM and Pioneers New Era of Smart Process
Applications to Increase Agility, Boost Employee Productivity, and Speed

WATERLOO, ON, March 12, 2013 /PRNewswire/ - OpenText™ (NASDAQ: OTEX, TSX:
OTC), a global leader in Enterprise Information Management (EIM), today
unveiled OpenText Smart Process Applications designed to accelerate an
organization's ability to deliver quick wins from their Business Process
Management Suite (BPMS) investments. OpenText Smart Process Applications
integrate industry leading OpenText BPM solutions with key OpenText EIM
products to deliver unmatched capabilities for organizations to better manage
their process-based operations and enterprise information.

"What business needs now is a new generation of flexible, adaptable apps that
can address the messy and unpredictable processes and collaborative activities
that are central to any business," writes Andrew Bartels, vice president,
principal analyst at Forrester Research, Inc. "Business executives want what
we call "smart process applications" - a new generation of packaged
applications that are being created specifically for those collaborative
business activities."^1 Forrester Research has forecasted the combined market
for these products will grow to $34 billion by 2015.^2

"Responding to the shift in market demands and delivering upon our EIM
strategy, OpenText has elevated Smart Process Applications to the next level,"
said OpenText CEO Mark J. Barrenechea. "By providing business users with
ready-to-use building blocks that include process models, application logic,
persona-based user experiences, and case configurations, we are helping our
customers remain agile to keep pace with ever-changing customer expectations."

Offering the market's first integrated Smart Process Applications from a
single vendor, OpenText continues to deliver stronger solutions based upon its
OpenText EIM portfolio and vision. These Smart Process Applications draw upon
the foundation of OpenText's leading process and case management solutions
(Business Process Management) integrated with industry leading strengths of
products including: Content Server (Enterprise Content Management), Capture
Center (Information Discovery), StreamServe (Customer Experience Management)
and more. In addition, OpenText Smart Process Applications support the most
common horizontal and vertical processes critical to business and can be
up-and-running in as little as 30 days.

OpenText Smart Process Applications include:

  *Assure for Customer Service - provides prescriptive response paths,
    intuitive self-service offerings, automated correspondence, performance
    reporting, multi-system data integration, change management and case load
    reduction capabilities aimed at delivering exceptional customer service
    and interactions.

  *Assure for Human Resources - offers support for common practices, such as
    recruitment and on-boarding, using an adaptable, flexible platform that
    delivers personalized self-services to employees. It also improves the
    consistency and response time to requests, eliminates paper-based files
    and processes, and improves visibility to operations and service level

  *Client Management for Insurance - delivers a consolidated 360-degree view
    of client interactions, cases, processes, content and correspondence
    across the core back office and customer service operations of insurance
    companies -- including information and interactions of all customers,
    intermediaries (e.g., brokers, agents), and internal customer/policy
    facing stakeholders.

"OpenText provided us with a core capability that could keep pace with our
company's strategy and growth objectives. We now have the tools to streamline
our business operations and provide our employees with a 360-degree view of
our customers' experience across our operations department," said Graeme
Turner, chief strategy, projects & technology officer at AIA Australia. "We
look forward to working with OpenText to expand the solution to our future
strategic initiatives and will continue to dedicate our resources to improving
our services to our customers." AIA Group Limited and its subsidiaries
comprise the largest independent publicly-listed pan-Asian life insurance
group in the world, with a broad footprint spanning 15 markets in Asia
Pacific. AIA Australia provides life insurance coverage to over two million

PSCU, a leading provider of traditional and online financial services to
credit unions, is using OpenText Assure to enhance customer service and
maximize productivity. "OpenText has enabled us to roll out new process-based
services in 25% of the time, reduce our work queues by 30%, and save over $300
thousand," said Daniel Rosen, director of the Center for Process Excellence,
PSCU. To learn more about PSCU's successes, check out the new video and
download the case study today!

Showcasing the latest social and mobile capabilities, as well as analytics,
dynamic case management, and self-service portals, OpenText Smart Process
Applications provide the following benefits:

  *Accelerated value -OpenText's out-of-the-box, process-specific building
    blocks enable organizations to design and deliver successful applications
    in as little as 30 days, delivering the quick wins that are critical to
    our customers and their time-to-market objectives

  *Better visibility - gives insight into and across siloed applications and
    information, providing managers and executives with a comprehensive,
    real-time, and historical overview of structured and unstructured process

  *Cost-effective agility -allows organizations to innovate and keep up with
    the rapid pace of change their employees, partners, and customers desire.
    The agile, business-friendly nature of the process-based applications
    reduces a line  of business' reliance on IT for often costly and
    time-consuming changes.

OpenText Smart Process Applications are available immediately from OpenText as
cloud-based solutions with support for mobile devices. For further information
on OpenText Smart Process Applications, please visit and be sure to read our recent Smart
Process Applications articles at the Because Process Matters blog.

Download a complimentary copy of Forrester Research, Inc.'s report, "Smart
Process Applications Fill a Big Business Gap" at:, and register for OpenText's Smart
Process Applications webinar featuring Forrester Vice President and Principal
Analyst, Craig LeClair, on March 20^th.

To learn more about OpenText EIM:

  *Read the blog of Mark Barrenechea, OpenText's CEO
  *Visit the OpenText EIM Resource Center, where you can review the latest
    customer videos, whitepapers and more
  *Come meet with us in person at our upcoming OpenText EIM Days
  *Follow OpenText on Twitter @opentext and on Facebook at

About OpenText
OpenText provides Enterprise Information Management software that enables
companies of all sizes and industries to manage, secure and leverage their
unstructured business information, either in their data center or in the
cloud. Over 50,000 companies already use OpenText solutions to unleash the
power of their information. To learn more about OpenText (NASDAQ: OTEX; TSX:
OTC), please visit:

Certain statements in this press release may contain words considered
forward-looking statements or information under applicable securities laws.
These statements are based on OpenText's current expectations, estimates,
forecasts and projections about the operating environment, economies and
markets in which the company operates. These statements are subject to
important assumptions, risks and uncertainties that are difficult to predict,
and the actual outcome may be materially different. OpenText's assumptions,
although considered reasonable by the company at the date of this press
release, may prove to be inaccurate and consequently its actual results could
differ materially from the expectations set out herein. For additional
information with respect to risks and other factors which could occur, see
OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and
other securities filings with the SEC and other securities regulators. Unless
otherwise required by applicable securities laws, OpenText disclaims any
intention or obligations to update or revise any forward-looking statements,
whether as a result of new information, future events or otherwise.

Copyright ©2013 Open Text Corporation. OpenText is a trademark or registered
trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not
exhaustive of other trademarks, registered trademarks, product names, company
names, brands and service names mentioned herein are property of Open Text SA
or other respective owners. All rights reserved. For more information, visit:

^1, 2 Forrester Research, Inc., "Smart Process Applications Fill A Big
Business Gap,"  Andrew Bartels and Connie Moore, August 8, 2012.

SOURCE Open Text Corporation


Peter Gorman
+1 617-699-4329

Adrian Eyre
Ogilvy Public Relations for OpenText
+1 415-677-2708
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