Pohjola Pankki Oyj : Online loan negotiations praised by customers

      Pohjola Pankki Oyj : Online loan negotiations praised by customers

OP-Pohjola Group offers more and more personalised online services.Customers
have welcomed online negotiations. Instead of visiting the bank, banking and
insurance services can be accessed from home or the workplace.The online
customer service is offered by means of a video solution implemented by
Elisa's subsidiary Videra.

OP-Pohjola Group began online negotiations with customers in late 2012. The
pilot stage has been participated in by four cooperative banks around Finland,
and this spring we are including even more banks.

Loan, insurance and investment negotiations can be conducted just as well
online as face-to-face, as you not only hear and see the person you are
talking to but you can also share material with each other.

"Online negotiation is viable option for face-to-face meetings or telephone
conferences. Thanks to the video connection, service is more personal that can
be provided over the phone. We want to offer the same high level of service
throughout Finland. Online negotiations our banking and insurance services
more accessible whether our customers live in the countryside or in the
cities," says Senior Vice President Kai Koskela of OP-Pohjola Group.

"Thanks to a video connection, we can offer these services whenever its suits
our customers best. Likewise, customer service representatives and experts can
work anywhere they like, and we can therefore always offer the customer the
best possible expert for any situation. OP-Pohjola Group is the first in the
sector to come up with a modern service solution like this. Everything takes
place in the online bank, which ensures the best possible information
security. Innovations like this also pave the way for reform in public sector
services," continues Pekka Haataja, who is in charge of Videra's major
customers.

You can book an online negotiation appointment at op.fi.

For more information, please contact:
OP-Pohjola Group, Kai Koskela, Senior Vice President, tel. 358 (0)10 2523490
or email kai.koskela@op.fi.
Videra, Pekka Haataja, Vice President, tel. +358 (0)40584 9811,
pekka.haataja@videra.com

OP-Pohjola Group is Finland's leading financial services group providing a
unique range of banking, investment and insurance services. The Group's
mission is to promote the sustainable prosperity, well-being and security of
its owner-members, customers and operating regions through its local presence.
Its objective is to offer the best and most versatile package of loyal
customer benefits on the market. OP-Pohjola Group consists of some 200 member
cooperative banks and the Group's central institution, OP-Pohjola Group
Central Cooperative, with its subsidiaries and closely-related companies, the
largest of which is the listed company Pohjola Bank plc.

Elisa is a telecommunications and ICT service company. Our online and ICT
services provide Finns with experiences, and businesses with productivity. We
serve approximately 2.2 million consumers, companies and public administration
organisations. As the market leader in mobile subscriptions, we offer the most
comprehensive and fast 3G network and 4G speeds in Finland. In 2012, our
revenue was €1.55 billion and we employed 3,860 people. We offer international
services in partnership with Vodafone and Telenor. For more details, go to
www.elisa.fi.

Videra is leading company specialising in visual communication. Videra's
services include videoconferences, digital signage and video enabled customer
service solutions as fully outsourced services. Videra operates globally and
has over 10,000 delivered service sites in over 100 countries. Videra,
established in 1993, employs over 100 people in Finland, Sweden, Denmark,
Norway and Russia. Since 2010 Videra has been a part of Elisa-corporation. For
additional information, visit www.videra.com.

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Source: Pohjola Pankki Oyj via Thomson Reuters ONE
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