Spring Release of ServiceSource Renew OnDemand™ Delivers Proven Analytics and Complete View of Customer Data to Increase

  Spring Release of ServiceSource Renew OnDemand™ Delivers Proven Analytics
  and Complete View of Customer Data to Increase Recurring Revenue

   Renew OnDemand Helps Customers Grow their Recurring Revenue Business by
      Turning Mountains of Data into Actionable Information and Insights

Business Wire

SAN FRANCISCO -- March 12, 2013

ServiceSource® (NASDAQ: SREV), the global leader in recurring revenue
management, today introduced major new enhancements to Renew OnDemand™, the
only SaaS application built specifically to maximize recurring revenue.

Renew OnDemand is based on proven best practices and software that
ServiceSource has used for 12 years to manage over $8B in annual recurring
revenue and leverages the principals of Fast Data and Big Data to analyze
large, rapidly changing data sets and provide analytics that drive business
decisions. The Spring 2013 enhancements deliver Renewal Ready Data that
aggregates, enriches and quality checks renewal data from multiple systems.
Also included are advanced business analytics with 15 new recurring
revenue-specific metrics and dashboards, and integration with Salesforce.com
for an easy-to-access view of potential new and recurring revenue sales
opportunities for each customer.

”Customers have relied upon our expertise in maximizing recurring revenue for
over a decade. Sitting at the intersection of Fast Data and Big Data, Renew
OnDemand is the only cloud application built to help companies make money from
the customers they've already won," said Mike Smerklo, ServiceSource Chairman
and CEO. “Customers understand that recurring revenue typically accounts for
50% of their profit and traditional approaches to renewal sales leave highly
profitable revenue on the table every year due to failed execution, excessive
churn and missed opportunities to up-selland cross-sell.”

Unlike information for new sales, which is typically housed in one CRM system,
maximizing recurring revenue often requires extensive data from 5-7 different
systems. Renewal sales teams can spend 30-40% of their time pulling this data
together, rather than selling. Renew OnDemand imports needed data – including
asset, customer contact, contract entitlement and offer history data - from a
myriad of systems, then merges and enriches that data to create renewal-ready
customer records. Renew OnDemand scores data quality, identifies questionable
data and quarantines it for corrective action by the customer or by
ServiceSource’s expert data analysts.

ServiceSource pairs Renew OnDemand with Data Services provided by a team of
data management experts. With extensive experience managing data from the
largest companies in the world, these teams specialize in understanding
customers’ business and systems. They assess and monitor data quality and
develop systematic approaches for ensuring the highest on-going levels of data
integrity.

Renew OnDemand’s advanced business analytics deliver recurring revenue metrics
and dashboards that enable sales managers and executives to make informed
revenue-generating decisions. With 45 recurring revenue-specific metrics –
including 15 new metrics - Renew OnDemand provides intelligence to help users
understand which customers have churned and why, and how sales are trending by
product, channel and region. Based on ServiceSource’s best practices, these
analytics are proven gauges of recurring revenue health.

“Renew OnDemand provides Blue Coat with a purpose-built recurring revenue
cloud application that allows us to drive greater efficiency in our business
and through our channel," said Michael Hartmann, Vice President Worldwide
Service Sales, Blue Coat Systems. “By adding detailed metrics and a
consolidated view of all recurring revenue opportunities, Renew OnDemand will
allow to us continue to drive a successful renewal sales business.”

By adding recurring revenue insight into Salesforce.com and other ERP and CRM
systems, Renew OnDemand provides sales teams with a truly integrated view of
new sales opportunities and contracts up for renewal.

Please join our webinar, Turning Your Data into Currency with the Cloud, on
March 26 at either 9:00 am eastern time or 1:00 pm eastern time to learn more
about how Renew OnDemand can drive revenue for your business. Register here:
http://corporate.servicesource.com/RenewWebinar.

Additional resources

  *To watch our video about Renew OnDemand, please go to
    http://corporate.servicesource.com/Renew_Spring_Launch_Video
  *To learn more about Renew OnDemand, please go to
    http://www.servicesource.com/renew-spring2013
  *To learn more about ServiceSource, please go to www.servicesource.com

Renew OnDemand Spring Release Capabilities:

Renewal Ready Data

  *The only complete view of customers’ recurring revenue potential
  *Renew OnDemand merges and integrates large amounts of constantly changing
    data from many systems, such as ERP and CRM systems. This data includes:

       *Customer contact data
       *Asset data such as physical assets and software licenses
       *Product and service entitlement data such as SKUs and support level
       *Quote and order data
       *Offer data
       *Usage data

Advanced Business Analytics

  *Over 15 new revenue-specific metrics help customers understand buying
    behavior, data quality and sales team progress toward renewal bookings,
    such as:

       *Leading indicators on the likelihood to renew
       *Conversion rates on up-sell and cross-sell programs
       *Operational metrics, including on-time delivery of quotes and time to
         process booking requests

  *Role-based access designed to provide essential information for each
    specific contributor in the recurring revenue sales process, including
    tailored views for:

       *Sales Representative, Manager and Executive
       *Operations Representative, Manager
       *Data Analyst
       *Channel Partner
       *System Administrator

  *New ad-hoc analysis capability enabling users to create and modify
    customized reports and dashboards

Integration with Salesforce.com

  *One view of all new sales opportunities and expiring contracts
  *Allows sales people to increase deal sizes and win rates with better
    information about what the customer owns and what is up for renewal
  *Improves forecast accuracy by providing more visibility into recurring
    revenue opportunity and a consolidated view into new and recurring revenue
    pipelines
  *Leverages investments in CRM by adding a system specifically designed to
    maximize recurring revenue

Renew OnDemand, winner of a 2013 Stevie® Award for Best New Business
Intelligence Solution and Information Week’s 8 Cloud Services for Road
Warriors, is a cloud-based enterprise software application that includes
Analytics, Sales, Ops, Installed Base and Channel applications. The Renew
OnDemand Cloud application is built upon a high performance architecture that
is scalable and fast, secure and reliable, and configurable and extensible.
Renew OnDemand is purposely designed to easily integrate with CRM, ERP and
other critical business applications. It includes a completely intuitive user
interface that provides anywhere, anytime access to recurring revenue insights
on a PC or mobile device.

About ServiceSource, Inc.

ServiceSourceis the global leader in recurring revenue management. The
world's most successful companies rely on us to maximize subscription,
maintenance and support revenue, improve customer retention and increase
business predictability and insight.ServiceSourcedelivers results with Renew
OnDemand, the world's only cloud application built specifically to manage and
grow recurring revenue, which can be combined with our industry-leading
services.

With over a decade of experience focused exclusively in growing recurring
revenue, our services and applications are based on proven best practices and
global benchmarks. The company is headquartered inSan Francisco, and has
over$8 billionunder management for customers in more than 150 countries and
40 languages.

ServiceSource and anyServiceSourceproduct or service names or logos above
are trademarks and/or registered trademarks ofServiceSource International,
Inc.All other trademarks used herein belong to their respective owners.

For more information onServiceSource, visithttp://www.servicesource.com. To
connect withServiceSource, visit us onTwitter,Facebook,LinkedInand
YouTube.

Forward-Looking Statements This press release contains forward-looking
statements, including statements regarding our Renew OnDemand Cloud platform
and application, its capabilities, its overall benefits to customers, and its
ease of integration with other third-party applications that our customers
use. These forward-looking statements are based on the Company's current
assumptions and beliefs, and involve risks and uncertainties that could cause
our results to differ materially from those expressed or implied in our
forward-looking statements. Those risks and uncertainties include, without
limitation, the risk of material defects or errors in the Company's software
offerings; the ability to integrate Renew OnDemand with other third-party
applications used by our customers; our ability to protect our intellectual
property rights; the risk of claims that our offerings infringe the
intellectual property rights of others; changes in market conditions that
impact our ability to sell the Renew OnDemand solution and/or generate service
revenue on our customers' behalf; errors in estimates as to the renewal rate
improvements and/or service revenue we can generate for our customers; our
ability to adapt our solution to changes in the market or new competition;
general political, economic and market conditions and events; and other risks
and uncertainties described more fully in our periodic reports and
registration statements filed with the Securities and Exchange Commission,
which and can be obtained online at the Commission's website at
http://www.sec.gov. All forward-looking statements in this press release are
based on information currently available to us, and we assume no obligation to
update these forward-looking statements.

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Contact:

Tony Fisch Consulting for ServiceSource®
Tony Fisch, 323-461-7878 or 323-228-4543
Tony@fischconsulting.com
 
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