Travel Services Leader Selects inContact to Connect Global Contact Centers

  Travel Services Leader Selects inContact to Connect Global Contact Centers

Award-winning Cloud Solution Will Help Unify Service Process Across Four

PR Newswire

SALT LAKE CITY, March 11, 2013

SALT LAKE CITY, March 11, 2013 /PRNewswire/ --inContact (NASDAQ: SAAS), the
leading provider of cloud contact center software and contact center agent
optimization tools, today announced that a premier travel services company has
selected inContact as its enterprise-wide solution that virtualizes four
global contact centers with 200 agents in the U.S., Europe and Asia Pacific.


The company wanted to connect all their sites via a centralized platform that
supported routing customer calls to agents between locations around the world.
With the previous solution, agents experienced quality issues with
telecommunications that impacted agent effectiveness and system-wide
reporting. The company's goal was to increase the productivity of their sales
agents and enhance the experience they provide to their travel customers.

inContact will deliver a unified cloud solution that provides connectivity,
visibility and reporting across the company's worldwide contact center
operations. The combination of cloud contact center software plus inContact's
international telephony network provides the most flexible call routing
options with the best possible contact quality.

"One of inContact's most powerful advantages is that we are the only cloud
contact center provider that is also a carrier," said Paul Jarman, CEO of
inContact. "This means our customers get the benefit of our deep telephony
expertise as well as cloud contact center best practices. With network
facilities in the US, UK, Hong Kong and the Philippines, we can offer complete
follow-the-sun coverage for our multi-national enterprise customers."

Additional Information

  oLearn more about inContact's network connectivity and international
  oFollow @inContact on Twitter:
  oBecome a fan of inContact on Facebook:

About inContact

inContact (NASDAQ:SAAS) is the cloud contact center software leader, helping
organizations around the globe create high quality customer experiences.
inContact is 100% focused on the cloud and is the only provider to combine
cloud software with an enterprise-class telecommunications network for a
complete customer interaction solution. Winner of Frost & Sullivan 2012 North
American Cloud Company of the Year in Cloud Contact Center Solutions,
inContact has deployed over 1,300 cloud contact center instances. To learn

SOURCE inContact

Contact: media, Cheryl Andrus, +1-801-320-3646,,
or Pazia Dwyer, +1-703-390-1514,, or Investors, Steven
Pasko, Market Street Partners, +1-415-445-3238,
Press spacebar to pause and continue. Press esc to stop.