Decisiv Automates Inspection and Maintenance Processes

Decisiv Automates Inspection and Maintenance Processes 
Leading LTL Carrier Saia, Inc. Deploying QR Codes on 17,000 Assets 
GLEN ALLEN, VA -- (Marketwire) -- 03/11/13 --  Decisiv, Inc., the
leading provider of service relationship management platforms, today
announced at the 2013 TMC Annual Meeting & Transportation Technology
Exhibition that Saia, Inc. is now deploying QR Codes on 17,000 assets
to automate and improve the efficiency of its inspection and
maintenance processes. The initiative at Saia represents the largest
deployment of QR codes at a commercial fleet using ASIST, the Service
Relationship Management (SRM) platform developed by Decisiv for Volvo
Saia, based in Johns Creek, Georgia, has been using ASIST internally
and to manage breakdowns. The company, offers less-than-truckload,
non-asset truckload, and logistic services through three service
groups, and operates 147 terminals in 34 states. 
Across Saia's network of 36 shops, and at three trailer yards in
Chicago, Atlanta and Dallas, technicians are now applying QR Codes to
all tractors regardless of OEM, all makes of trailers in the fleet,
and all converter dollies and forklifts. Decisiv supplies the codes,
unique to each unit. Plans call for the application of QR Codes on
the entire fleet to be completed by the end of the year. 
"Our technicians are now using iPad tablet computers to scan QR Codes
on vehicles and access and conduct pre-loaded inspections," said
Charles Rozelle, regional maintenance manager at Saia's shop in
Dallas where 175 tractors and 312 trailers are domiciled. "The QR
codes take away the possibility of data entry errors, and by
automatically transferring inspection results via a Wi-Fi network to
the shop we can instantly see if service or repairs are needed. The
platform also gives us easy access to inspection histories for DOT
and internal use. Before, our inspection forms were stored in a
trailer in Atlanta and if a report was needed someone had to
physically search for it." 
The QR codes now being applied to all Saia equipment can be used on
any type of commercial asset. Scanning the unique code at any
authorized service location on a smart phone or tablet computer
launches a Decisiv mobile application and immediately loads asset
information, customized inspection details and pending work. The
application also allows service technicians to add odometer readings
to trigger and send pending preventive maintenance operations, and
simultaneously send any operations based on inspection results to
shop personnel and the parts counter so they can be ready when the
truck arrives in a service bay. 
"Saia was an early adopter of ASIST and we have been expanding its
use for a number of years," said Jason Plumlee, director of
maintenance at Saia. "Applying QR Codes to 17,000 assets is the next
step in that process. The platform and its inspection capability
replace inspection cards that had to be reprinted for each shop when
a new procedure was needed. For example, we issued new cards in the
northeast after we added an inspection for water damage following
last fall's hurricane, and then issued cards again in that region
once the inspections were done. System wide, it's a time and cost
saving tool." 
"ASIST provides Saia with the ability to streamline its inspection
and maintenance processes by enhancing communications and the
management of key service event data in real time, and in turn reduce
days out of service," said Dick Hyatt, president of Decisiv. "By
using QR Codes across its operation, Saia is taking the Decisiv-built
Service Relationship Management platform to the next level." 
About Decisiv, Inc. 
 Founded in 2001 and based in Glen Allen,
Virginia, Decisiv is the leading provider of Service Relationship
Management (SRM) and business intelligence solutions for commercial
assets. The Decisiv SRM platform incorporates customer preferences
and workflow for more effective management of scheduled and
unscheduled service events, as well as electronic inspections, while
providing anytime, anywhere access to build and repair information,
on-board diagnostics, service event documentation and multiparty
electronic communications. The cloud-based platform integrates with
and leverages IT and business systems within fleets, independent
service providers, truck, trailer and component manufacturers and
their dealers, third party information services, telematics solutions
providers and payment processing services. For commercial assets
owners, the Decisiv SRM platform improves uptime by minimizing days
out of service and driving improved asset utilization. For service
providers and OEMs, the Decisiv SRM platform improves operational
efficiencies and customer satisfaction as well as bottom line
financial results. Decisiv's SRM platform is already being used by
over 750 medium- and heavy-duty transportation and bus fleets, across
900 service providers, managing more than 325,000 assets. For more
information, visit or our blog at 
NOTE TO EDITORS: Images to accompany this news release are available
on request.  
Michael Riemer
VP Products and Channel Marketing
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