Go Social: Got the Tux, but Can You Dance?

  Go Social: Got the Tux, but Can You Dance?

TeleTech’s Mark Grindeland Shares the Necessary Ingredients to Create a Social
                             Organization at SXSW

SXSW 2013

Business Wire

DENVER -- March 8, 2013

Mark Grindeland, TeleTech’s chief marketing officer, will share what it takes
to build a social organization as part of the “Future15” of SXSW Interactive.
“Going Social: You Got the Tux, but Can You Dance?” will begin at 11:45 AM on
March 9 at the Hilton Austin Downtown.

During his presentation, Mr. Grindeland will show how to move beyond the basic
two-step of corporate Facebook and Twitter pages. SXSW attendees will learn
how to foster a company community, identify internal influencers and convert
executives. Mr. Grindeland will address challenges of creating social
companies, but will share how to play within the rules of corporate
engagement.

If you’re not attending SXSW in person, be sure to follow Mr. Grindeland’s
presentation by using #SXSW #gosocial on Twitter.

In addition to Mr. Grindeland’s talk, SXSW goers should plan to attend the
“Nowhere to Hide: Can Twitter Fight Corruption” on March 10 at 12:30 PM at the
Hyatt Regency Austin, featuring the best-selling authors and industry
veterans, Don Peppers and Martha Rodgers, PhD. The duo will address using
social media to combat cronyism and widespread business corruption.

Mr. Peppers and Dr. Rogers, founders of the Peppers & Rogers Group, a TeleTech
company, will discuss how interactive technologies can be employed to generate
a level of transparency sufficient to eliminate the need for costly and
intrusive regulatory actions, such as Sarbanes-Oxley and Dodd-Frank.

Follow the conversation during Mr. Peppers and Dr. Rogers session by using
#SXSW #tweetcop on Twitter.

ABOUT TELETECH

For 30 years, TeleTech (NASDAQ: TTEC) and its subsidiaries have helped the
world’s most successful companies design, enable, manage and grow customer
value through the delivery of superior customer experiences across the
customer lifecycle. As the go-to partner for the Global 1000, the TeleTech
group of companies delivers technology-enabled solutions that maximize
revenue, transform customer experiences and optimize business processes. From
strategic consulting to operational execution, our more than 41,000 employees
drive success for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail industries.
Through the TeleTech Community Foundation, the company leverages its
innovative leadership to ensure that students in underserved communities
around the globe have access to the tools and support they need to maximize
their educational outcomes. For additional information, please visit
http://www.teletech.com.

Contact:

TeleTech
Media:
Jeanna Blatt, 303-397-8507