U.S. Cellular Receives Top Ranking From Independent Research Firm for Best
Customer Experience Among Wireless Service Providers
U.S. Cellular Takes Top Ranking for Second Year in a Row
CHICAGO, March 7, 2013 (GLOBE NEWSWIRE) -- U.S. Cellular (NYSE:USM) has topped
Forrester Research, Inc.'s rankings once again for best customer experience
among wireless carriers. The results were compiled from a survey of 7,506 U.S.
consumers in November of 2012 for the January 2013 report, The Customer
Experience Index, 2013. Forrester Research asked consumers to rate how well
each evaluated company met their needs, how easy they were to do business with
and how enjoyable they were to do business with.
U.S. Cellular was the only wireless carrier to receive the "Good" designation
from Forrester Research. U.S. Cellular also received the highest ranking among
wireless carriers from Forrester Research for best customer experience in
"This recognition is especially meaningful to us because it comes directly
from wireless customers," said David Kimbell, senior vice president of
marketing and Chief Marketing Officer for U.S. Cellular. "We're focused on the
entire customer experience, which starts with offering cutting-edge devices
backed by a high-speed nationwide network, and providing unique benefits that
no other carrier offers, like a rewards program that recognizes loyalty."
That focus has led to innovations in the customer experience. It was the first
carrier to offer free Overage Protection for voice minutes and text messages
to all of its postpaid customers, three years before the FCC mandated that all
carriers provide that service. U.S. Cellular also created the first
points-based rewards program. Customers receive points for doing simple things
like paying their bills and referring friends and family, and can redeem them
for free ringtones and accessories, and faster phone upgrades.
U.S. Cellular is enhancing the network experience in 2013 by bringing 4G LTE
service to 3,800 additional towns and cities in California, Illinois, Iowa,
Kansas, Maine, Maryland, Missouri, Nebraska, North Carolina, Oklahoma, Oregon,
Tennessee, Texas, Virginia, Washington, West Virginia and Wisconsin.
Currently, 61 percent of U.S. Cellular customers have access to 4G LTE speeds
and 87 percent will have access by the end of the year.
U.S. Cellular offers 11 4G LTE devices, including smartphones such as the
Samsung Galaxy S® III and Motorola ELECTRIFY™ M, tablets like the Samsung
Galaxy Note™ 10.1, as well as hotspots and a wireless modem.
4G LTE not available in all areas. See uscellular.com/4G for detailed coverage
info. 4G LTE service is provided in partnership with King Street Wireless. LTE
is a trademark of ETSI.
About U.S. Cellular
U.S. Cellular rewards its customers with unmatched benefits and
industry-leading innovations designed to elevate the customer experience. The
Chicago-based carrier has a strong line-up of cutting-edge devices that are
all backed by its high-speed nationwide network that has the highest call
quality of any national carrier. Currently, 61 percent of customers have
access to 4G LTE speeds and 87 percent will have access by the end of 2013.
U.S. Cellular was named a J.D. Power and Associates Customer Service Champion
in 2012 for the second year in a row. To learn more about U.S. Cellular, visit
one of its retail stores or uscellular.com. To get the latest news, promos and
videos, connect with U.S. Cellular on Facebook.com/uscellular,
Twitter.com/uscellular and YouTube.com/uscellularcorp.
Steve Carlson, U.S. Cellular, email@example.com, 312-217-0606
This information was brought to you by Cision http://news.cision.com
Press spacebar to pause and continue. Press esc to stop.