Rackspace UK Achieves ISO 9001:2008 Quality Management Certification for Enterprise Customers

  Rackspace UK Achieves ISO 9001:2008 Quality Management Certification for
  Enterprise Customers

          Open Cloud Company receives ISO 9001:2008 quality standard

Business Wire

LONDON -- March 7, 2013

Rackspace® Hosting (NYSE: RAX), the open cloud company, announced today that
it has achieved certification to the ISO 9001:2008 Quality Management
standard. The certification is based on an external validation of the
company’s operational delivery of customer service in the design,
implementation and support of hosting solutions in its UK data centre and
office operations.

“We’ve always taken immense pride in providing Fanatical Support to our
customers and this certification helps us benchmark what already marks out
Rackspace in the open cloud computing and hosting market,” said Taylor Rhodes,
Managing Director of Rackspace International, “This certification provides
tangible evidence of our day-to-day commitment and investment in the right
tools, resources and – above all – the ability of our skilled Rackers to
deliver creative support when it matters to our customers”.

The certification covers a broad range of Rackspace customer service
activities including the entire UK Enterprise Customer Care and Technical
Support divisions, all of its Data Centre operations as well as the back
office functions supporting our customer-facing teams.

The quality management system designed by Rackspace for this standard builds
on an already impressive compliance programme, “We’ve gone on an amazing
journey over the past year”, said Paul Smith, Rackspace Compliance Programme

“Implementing systems that respond to customer and business needs including
environmental and occupational health & safety responsibilities earlier this
year in addition to our mature information security certification. Now ISO
9001:2008 provides the logical structure for this company-wide approach to
quality customer service and the building blocks for improvements in the
future”, he added.

Certification to the ISO 9001:2008 standard requires companies to demonstrate
that they meet the needs of customers and key stakeholders in the delivery and
continual improvement of product and/or service. This is typically delivered
in the form of a management system comprising operational processes to ensure
a consistent quality of service including the management of customer feedback
and complaints.


Notes for editor:

  *Rackspace Limited is certified by Certification Europe for ISO 9001:2008
    (Quality Management); certification covers Enterprise and support
    functions in both its UK Data Centre and International Head Office in West
  *Rackspace Limited has held certification to ISO 27001:2005 (Information
    Security) for its UK data centre operation since 2009 and ISO 14001:2004
    (Environmental Management) and BS OHSAS 18001:2007 (Occupational Health &
    Safety) for its UK Data Centre and International Head Office since 2012.

About Rackspace

Rackspace Hosting is the service leader in cloud computing, and a founder of
OpenStack™, the open source cloud operating system. Rackspace provides
Fanatical Support® to its customers and partners across a portfolio of IT
services, including Dedicated Cloud, Public Cloud and Hybrid Hosting.
Rackspace has been recognised by Bloomberg BusinessWeek as a Top 100
Performing Technology Company and was featured on Sunday Times ‘Best Companies
to Work For’ list. The company was also positioned in the Leaders Quadrant by
Gartner Inc. in the “2011 Magic Quadrant for Managed Hosting.” For more
information, visit http://www.rackspace.co.uk.

Forward Looking Statements

This press release contains forward-looking statements that involve risks,
uncertainties and assumptions. If such risks or uncertainties materialise or
such assumptions prove incorrect, the results of Rackspace Hosting could
differ materially from those expressed or implied by such forward-looking
statements and assumptions. All statements other than statements of historical
fact are statements that could be deemed forward-looking statements, including
any statements about historical results or third party certifications that may
suggest trends for our business or industry; any statements of the plans,
strategies, and objectives of Rackspace for future operations or growth; any
statements of expectation or belief regarding future events, and any
statements of assumptions underlying any of the items mentioned. Risks,
uncertainties and assumptions include the possibility that expected growth or
success may not materialise because of Rackspace's failure to execute on its
operational plans, rapid technological changes that adversely affect the
demand for Rackspace products and services, shifts in customer demand,
customers' and potential customers' acceptance of Rackspace products and
services, and other risks that are described in Rackspace Hosting's Form 10-Q
for the quarter ended September 30, 2012, filed with the SEC on November 7,
2012. Except as required by law, Rackspace Hosting assumes no obligation to
update these forward-looking statements publicly, or to update the reasons
actual results could differ materially from those anticipated in these
forward-looking statements, even if new information becomes available in the


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