Texas.gov Honored with International Award

  Texas.gov Honored with International Award

    Wins Silver Stevie^® Award for Customer Service Department of the Year

Business Wire

AUSTIN, Texas -- March 7, 2013

On February 25, Texas.gov received a Silver Stevie^® Award for Customer
Service Department of the Year in the Public Services & Education category.
The Texas.gov team was honored for providing outstanding customer service and
support to thousands of Texans and more than 240 state and local government
partners.

Karen Robinson, Executive Director of the Texas Department of Information
Resources and Chief Information Officer for the state of Texas, congratulates
the Texas.gov Service Desk team for providing exceptional service to their
customers. Robinson says, “As more Texas government business is conducted
online, it is important to have a strong customer service team there when you
need them.”

The Stevie Awards for Sales & Customer Service are the world’s top sales,
contact center, and customer service awards. More than 1,100 entries from
organizations of all sizes and in virtually every industry were submitted to
this year’s competition.

“The Stevie is an international customer service award, and the Texas.gov team
is very proud to receive this recognition,” said Erin Hutchins, General
Manager for Texas.gov’s private partner, Texas NICUSA. “Our incredible
customer service team is a vital component to the success of our portal.
Winning this award is confirmation of our dedication to providing the best
possible service to our customers.”

With a state population of 25 million, an average of 500,000+ monthly visits
to the Texas.gov website, and over 68,000 financial transactions processed
daily, the demands on the Texas.gov customer service team are significant.
They provide 24/7/365 assistance via multiple channels, and strive to provide
each customer with a positive, successful experience. Each month, the team
effectively manages over 23,000 telephone calls, 3,700 live chats, and 2,100
emails.

“From our perspective this was the most successful Stevie Awards for Sales &
Customer Service yet,” said Michael Gallagher, president and founder of the
Stevie Awards. “Not just because of the increase in the number and variety of
entries, but in the extraordinary quality of the entries. Judges have told me
how impressed they were with the success stories they reviewed this year. All
of this year’s Stevie Award winners are truly deserving.”

About Texas.gov

Texas.gov is the official website of the state of Texas (http://www.texas.gov)
and is a collaborative public/private partnership managed by the Department of
Information Resources (DIR). Texas.gov helps state and local government
entities Web-enable their services and operates without tax funds through a
partnership between the state and Texas NICUSA, LLC. Texas NICUSA builds,
operates, maintains, and markets Texas.gov and is part of eGovernment firm
NIC’s (NASDAQ: EGOV) family of companies. Since its launch in 2000, Texas.gov
has securely processed more than 189 million financial transactions and
collected more than $27 billion on behalf of participating entities.

About NIC

NIC Inc. (NASDAQ: EGOV) is the nation’s leading provider of official
government websites, online services, and secure payment processing solutions.
The company’s innovative eGovernment services help reduce costs and increase
efficiencies for government agencies, citizens, and businesses across the
country. Our popular self-funded solution allows government to put in-demand
services online without using taxpayer funds. The NIC family of companies
currently provides cost-effective eGovernment solutions for more than 3,500
federal, state, and local agencies in the United States. Additional
information is available at http://www.egov.com.

Contact:

Texas.gov
Jennifer Buaas, 512-463-3602
jennifer.buaas@dir.texas.gov
 
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