CXPA's Third Annual Members Insight Exchange Set for May 14-15 in San Diego

  CXPA's Third Annual Members Insight Exchange Set for May 14-15 in San Diego

   CX Innovation Award Entries and Speakers Sought; Sponsorships Available

Business Wire

WAKEFIELD, Mass. -- March 7, 2013

The Customer Experience Professionals Association (CXPA), an international
non-profit organization created to guide and enhance the growing field of
customer experience management, has announced the dates and location for its
third annual members' meeting, the 2013 Members Insight Exchange (MIE). It
will take place May 14-15, once again at the Hotel del Coronado in San Diego,
by popular demand.

Highlights of the 2013 MIE agenda include keynote addresses from Tom Feeney,
CEO, Safelite AutoGlass and Ben Hart, Senior Director of Customer Loyalty,
Rackspace, compelling educational sessions, members' case studies, and
announcement of the winners of this year's CX Innovation Awards, a program
that recognizes successful and innovative work in the customer experience
space. Limited event sponsorship opportunities are available. Members are
invited to submit proposals for breakout sessions about their experiences as
CX practitioners surmounting business challenges.

Members Insight Exchange attendees will enjoy many opportunities for
networking with peers and industry leaders in the customer experience field,
and a vendor showcase is part of the event. Customer experience management
professionals will take away actionable information – education to help
improve their job performance, comparative information about new tools and
techniques, and the CX best practices of other companies – that they can share
to benefit others at their firms. Member attendees will also have the
opportunity to help define future CXPA initiatives and priorities in hands-on
working meetings. Non-members are also welcome to attend; early-bird
registration discounts expire after March 25.

"We’re building this year’s Members Insight Exchange on the solid foundation
of last year’s event, which was a huge success, thanks in large part to all
the members who were actively involved," said CXPA Event Committee Chair Karl
Sharicz. "We are striving to create an even better event for 2013. Every
attendee will have the opportunity to participate, learn from CX
thought-leaders, network with colleagues in the discipline, and together
propel the CX profession forward. I invite everyone interested to consider
submitting an award entry, a proposal for a speaking session, or to sponsor
this valuable conference."

CX Innovation Awards

All CX practitioners are urged to submit Innovation Awards nominations, which
will be accepted through April 12. A panel of expert judges will review and
evaluate submissions based on their degree of innovation, strength of the
business or organizational results, and the potential for the innovation to be
more widely adopted. Both members of the CXPA and non-members may submit
entries. Finalists will be recognized and winners will be announced at the
conference. Submissions that detail the methods and approaches used and
describe their impact are especially encouraged.

Member Breakout Sessions

The MIE will include a series of six breakout sessions, which are practitioner
presentations about customer experience business challenges and how they are
being addressed. CXPA members interested in presenting one of these sessions
are invited to submit an inspiring story of how challenges were overcome in an
organization. The submissions will undergo competitive review by an Evaluation
Committee. Deadline for entries is March 20, and those selected will be
notified by April 15.

Submissions should align with one of the key topics identified in the CXPA's
recent member feedback initiative, which include customer insight and
understanding, customer-centric culture, business benefits and ROI, metrics
and measurement, customer journey mapping, and organizational adoption and
accountability. Selection criteria will include clear evidence of
outcome/impact, freshness of approach, metrics used, and consistency with MIE

Members Insight Exchange Sponsorships

Sponsors of the event have a unique opportunity to obtain the right exposure
to the right audience: in 2012, 75% of MIE attendees were CX managers,
directors and executives. In addition to participating in the vendor showcase
and engaging in one-on-one conversations with top CX professionals, sponsors
publicly affirm their leadership positions in supporting the only global
non-profit organization serving the needs of the industry. Bronze-level and A
la Carte sponsorships are still available; Gold and Silver levels have already
sold out.

About the CXPA

The Customer Experience Professionals Association is a global non-profit
organization dedicated to the advancement of customer experience management
best practices. It provides customer experience management professionals with
educational and networking opportunities to help them succeed, and facilitates
the industry-wide advancement of the discipline of customer experience
management. The CXPA’s members include individuals who develop, manage,
optimize, and envision how organizations interact with their customers. This
community includes customer experience practitioners within companies, vendors
who support customer experience efforts, and other stakeholders in the

Founded in April 2011, the CXPA has more than 75 Corporate Members and nearly
1,900 customer experience professionals in its community. CXPA Gold Sponsors
include Confirmit, ForeSee, SAP America, Inc., Vivisimo, and Vovici, a Verint
Systems Company. Achieve Global, Clarabridge, Inc., Corsential, Interactive
Intelligence, Mattersight Corporation, Medallia, ResponseTek and TNS are CXPA
Silver Sponsors. For more information, visit

^Customer Experience Professionals Association, CXPA, and the CXPA logo are
trademarks of the Customer Experience Professionals Association.
All other company names mentioned may be trademarks or registered trademarks
of their respective holders.


Customer Experience Professionals Association
Judith Vanderkay, +1-781-876-6208
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