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NICE Partners with Silver Lining Solutions to Enhance Employee Performance and Training Across Contact Centers, Back Offices,



NICE Partners with Silver Lining Solutions to Enhance Employee Performance and
  Training Across Contact Centers, Back Offices, Branches and Retail Outlets

Combining NICE WFO technology with Silver Lining's coaching expertise helps
customers create, manage, and continuously improve scalable training programs

PR Newswire

RA'ANANA, Israel and SOLIHULL, England, March 7, 2013

RA'ANANA, Israel and SOLIHULL, England, March 7, 2013 /PRNewswire/ --

NICE Systems (NASDAQ: NICE) and Silver Lining Solutions today announced a
partnership that will help organizations achieve greater enterprise-wide value
from advanced workforce optimization (WFO) technologies. The joint NICE-Silver
Lining offering enables organizations to build a comprehensive skills
management strategy and better measure the impact of agent training. It uses
real agent performance data to create, manage, and enhance tailored training
plans at scale.

Silver Lining Solutions offers two innovative products - Optimizer and Planner
- that help companies improve employee performance and training. Optimizer
identifies the performance metrics most associated with business impact,
allowing organizations to deliver targeted training content. Planner
automatically schedules and manages training plans for individual employees
based on their performance. Silver Lining Solutions can be deployed on-premise
or in the cloud.

"There is a need in the market to focus training on the right topics and to
target the right people in order to create a multi-skilled workforce. The
combination of NICE's expertise in workforce management and performance
management and Silver Lining Solutions' ability to pinpoint and address
employee skills and knowledge gaps impacting performance puts us in a unique
position to meet this need," said Amanda Westwood, CEO, Silver Lining
Solutions. "Previous collaboration projects produced valuable improvements in
employee productivity, increasing revenue and efficiency in parallel. We look
forward to offering this approach to a wider customer base through our
partnership."

"We are excited to formalize our partnership with Silver Lining Solutions. We
share a vision for how WFO can help companies better engage their employees to
increase revenue, decrease cost, and enhance customer experience," said Yochai
Rozenblat, President of the Enterprise Group at NICE. "It's critical that
organizations engage and grow frontline and back office talent. Silver
Lining's solutions feature a powerful method for expanding skills by offering
the right training at the right time. It's an ideal complement to the coaching
workflows and best practices library provided by our WFO solutions."

The partnership builds on prior, customer-initiated collaboration activities
to improve frontline training and expand employee skill sets with the aim of
increasing productivity and profit across contact centers, back offices, and
branches.

About Silver Lining Solutions

Silver Lining Solutions is a leader in performance optimization. Leading
companies around the world use Silver Lining's unique solutions to transform
the customer experience and achieve step change improvements in sales
performance, customer experience and operational efficiencies. Operating since
2001, the company is headquartered in Birmingham, UK, with offices in Asia
Pacific and the United States. In 2009, Silver Lining Solutions received the
prestigious award for 'Best Product' at the Call Centre & Customer Management
Expo. http://www.silverliningsolutions.co.uk

About NICE Systems

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software
solutions that enable organizations to take the next best action in order to
improve customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE's solutions empower
organizations to capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple sources,
including phone calls, mobile apps, emails, chat, social media, video, and
transactions. NICE solutions are used by over 25,000 organizations in more
than 150 countries, including over 80 of the Fortune 100 companies.
http://www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks
of NICE Systems. All other marks are trademarks of their respective owners.
For a full list of NICE Systems' marks, please see:
http://www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined
in the Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements made by Messer Rozenblat, are based on
the current expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global
economic environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in technology and
market requirements; decline in demand for the Company's products; inability
to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain certain
marketing and distribution arrangements. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and Exchange
Commission, including the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the
date of this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.

Silver Lining Solutions Media Contact
Nina Brooke, n.brooke@silverliningsolutions.co.uk

Corporate Media Contact
Erik Snider, +1-877-245-7448, erik.snider@nice.com

Investors
Marty Cohen, +1-212-574-3635, ir@nice.com, ET
Anat Earon-Heilborn +972-9-775-3798, ir@nice.com, CET

 

SOURCE NICE Systems Ltd.
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