2013 TELUS-Rotman IT Security Study: Canadian enterprises operating with false
sense of security
Key finding: Enterprises that say "no" to new technologies in an effort to
reduce risk are in fact less secure than enterprises that say "yes" and adopt
TORONTO, March 7, 2013 /CNW/ - TELUS and the Rotman School of Management at
The University of Toronto today released the fifth annual study on Canadian IT
Security. Taking a qualitative approach for the first time, the research team
interviewed security leaders from across the country in a variety of
industries to capture personalized insight about the security issues that keep
them up at night.
"This year, we felt it was critical to validate our quantitative findings from
previous years with qualitative insights," said Dr. Walid Hejazi, professor of
Business Economics, Rotman School of Management. "We wanted to provide
Canadian security leaders with access to real life experiences, best practices
and strategies used by their peers."
Four key security-related concerns were revealed during the roundtable
discussions and interviews:
-- Has my organization been breached, and I don't know about it?
-- How will a breach affect my brand?
-- What are my employees doing with corporate data?
-- How do I retain my security resources?
In exploring these four concerns, several insights emerged:
-- A pervasive sense of vulnerability: Most Canadian security
leaders believe that a security breach is inevitable and lack
confidence in their organizations' ability to detect the breach
and mitigate possible damage.
-- People are the weakest link: Whether a result of ignorance or
malicious intent, people pose the greatest risk to Canadian
enterprise security, elevating the importance of awareness and
-- "Yes" organizations are more secure than "no" organizations:
Organizations that work with employees to adopt innovation or
new technology responsibly ("yes" organizations) are more
secure than organizations that limit innovation adoption with
rigid IT security controls ("no" organizations). "No"
organizations tend to operate with a false sense of security
because employees often circumvent controls to access
technologies they deem critical to productivity leaving the
organization unaware and at risk.
"It is critical that organizations remain open to new technologies so
employees are empowered with the tools to increase productivity," said Hernan
Barros, director, TELUS Security Solutions. "Equally important however, is
that organizations ensure employees understand how to use new tools
responsibly, and that adherence to security policy is made convenient and
simple. Ongoing security awareness training can help ensure compliance."
In response to the qualitative findings, and in an effort to help Canadian
organizations achieve a balanced level of security, Rotman and TELUS' team of
security experts offer five recommendations:
-- Don't assume you haven't been breached. Simply because your
organization has not detected a security breach, does not mean
you have not been breached at any point in time or that the
breach is no longer being perpetrated.
-- Security diligence must be ongoing. Security is not a onetime
effort. Given the significant pace of technological innovation
that affects the security of information systems, IT security
managers have to keep up with how these innovations impact the
risk profile of the organization and respond appropriately. In
essence, security must be built in to every aspect of IT,
business practices/processes and employee awareness.
-- Compliance is not the same as security. Meeting minimum
required standards should be viewed as exactly that, the
minimum required. Security should be a consideration throughout
the lifecycle of every project from business drivers to the
technology implementation and management.
-- Organizations should work to be "yes" organizations. "Yes"
organizations are open to new technologies and are constantly
creating discourse with employees about balancing security
responsibly with the business value innovation can bring. These
organizations recognize the criticality of security when
embracing any new technology and are integrating strategy,
policy, awareness, education and buy-in into their processes.
-- Awareness training is key. Security is only as good as its
weakest link, which often comes down to people. As a result,
awareness training must be consistent and relevant to new
innovations and threats, and IT security managers need to
figure out how to reach employees most effectively.
Security leaders can find the detailed breakdown and analysis of the key
insights and recommendations at: telus.com/securitystudy.
About The Rotman School of Management
The Rotman School of Management at the University of Toronto is redesigning
business education for the 21st century with a curriculum based on Integrative
Thinking. Located in the world's most diverse city, the Rotman School fosters
a new way to think that enables the design of creative business solutions. The
School is currently raising $200 million to ensure Canada has the world-class
business school it deserves. For more information, visit
About TELUS Security Solutions
TELUS Security Solutions offers customers the most comprehensive security
portfolio including consulting and managed services, technology solutions,
plus partnerships with 16 of the top 20 global security vendors. In addition,
TELUS Security Labs is a leading provider of security research to more than 50
of the world's top security product vendors. Whether your priority is handling
targeted threats with real-time context, securing your mobile enterprise or
removing your security management challenge, TELUS Security Solutions can help
you gain visibility, understanding and control.
TELUS (TSX: T, NYSE: TU) is a leading national telecommunications company in
Canada, with $10.9 billion of annual revenue and more than 13.1million
customer connections, including 7.7million wireless subscribers,
3.4million wireline network access lines, 1.4million Internet subscribers
and 678,000 TELUS TV customers. Led since 2000 by President and CEO, Darren
Entwistle, TELUS provides a wide range of communications products and
services, including wireless, data, Internet protocol (IP), voice, television,
entertainment and video.
In support of our philosophy to give where we live, TELUS, our team members
and retirees have contributed more than $300million to charitable and
not-for-profit organizations and volunteered 4.8million hours of service to
local communities since 2000. Fourteen TELUS Community Boards lead TELUS'
local philanthropic initiatives. TELUS was honoured to be named the most
outstanding philanthropic corporation globally for 2010 by the Association of
Fundraising Professionals, becoming the first Canadian company to receive this
prestigious international recognition.
For more information about TELUS, please visit telus.com.
Elisabeth Napolano TELUS Media Relations 416-906-9830
SOURCE: TELUS Corporation
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