Barcelona City Hall Launches a Pioneer Virtual Citizen Services Centre in Europe
Based on Cisco TelePresence and Collaboration Technologies, It Allows
Administrative Services to Be Provided Through Remote Video Kiosks
BARCELONA, SPAIN -- (Marketwire) -- 03/07/13 -- Barcelona City Hall
has announced a pioneer Virtual Citizen Services Centre in Europe,
using Cisco (NASDAQ: CSCO) TelePresence(R) and collaboration
technologies to allow citizens to remotely carry out various
administrative processes without needing to appear at local offices.
The first phase of the pilot programme, which takes a pioneering
approach in Europe, consists of the implementation of a citizens'
services booth at Casa del Mig (Parc de l'Espanya Industrial, Calle
Muntadas 5 - 08014 Barcelona), which is freely accessible during
business hours, from which citizens may interact face-to-face with
public servants to share, sign and print documents and take care of
multiple administrative processes as if they were at the office
The initiative forms part of a comprehensive collaboration agreement
between Cisco and Barcelona City Council, which includes a variety of
strategic initiatives based on the Cisco Smart+Connected
Communities(TM) (S+CC) platform to help transform Bar
celona into a
European model for urban innovation, which is capable of optimizing
the management of public spaces and generating new services for
Key points of the announcement
-- The project is based on the Cisco Remote Expert for Government
Services solution, specially designed so that local, regional and
central administrations can offer economic and effective citizens'
services through a truly immersive collaboration experience and from a
more convenient location, close to residence, workplace and leisure
-- This solution is comprised of a Cisco TelePresence system with
high-definition video and high-quality audio; Cisco Remote Expert
Manager and Cisco Unified Communications Manager administration
software; a touch screen and virtual keyboard in order to display and
fill out documents; a high-definition camera and scanner; a printer; a
desktop Cisco TelePresence(R) system for each remote services agent
and optimized network services using Cisco medianet technology, which
provides a highly secure and reliable video communication experience.
Unitronics, a Cisco Certified Gold Partner, has been entrusted with
carrying out the implementation.
-- Upon entering the booth, citizens need only press a button on the
screen to connect with local agents. The system is very simple and
intuitive, with the ease of interpersonal interaction and touch
control and the ability to share documents, resolve issues and
complete all processing on the spot with a corresponding printed
receipt. Moreover, the booth can be installed at any Internet-enabled
location such as shopping centres, libraries, and post offices.
-- In an initial phase, this virtual services centre will allow numerous
citizens' information services that the Barcelona City Hall currently
offers in person, over the phone or by internet to be provided via the
kiosk. Additional processes such as querying registries, obtaining
construction licences or complaints regarding municipal services will
soon be actionable using the virtual services centre.
-- Antoni Vives, deputy mayor of the Barcelona City Hall:
City Hall is committed to being exemplary in the provision of citizen
services thanks to the possibilities which new technologies are
offering. The Virtual Citizen Services project contributes to being
more efficient, reducing costs, bringing the administration to the
citizen, and improving public services by avoiding, for example,
-- Jose Petisco, general manager for Cisco Spain:
are seeing a considerable reduction in costs, even while they have to
provide higher-quality services to citizens, including legal
consulting, tax management or Social Security processing. Cisco Remote
Expert for Government Services optimizes citizens' assistance
services, helping to "virtually" transfer the local offices to places
nearer to citizens, broadening access to the services and business
hours while providing personal and immersive interaction by combining
the latest Collaboration, TelePresence and network technologies into
one sole solution."
Cisco Smart+Connected Communities strategy
Cisco has collaborated for
years with government offices and another partners on multiple
projects in Spain using the principles of its Smart Connected
Communities (S+CC) and related strategies, designed to respond to
21st-century needs of urban centres. Cities that rely on the Internet
as a platform in order to improve planning, design and management of
city services can obtain multiple benefits, including optimized
administration, improved quality of life for citizens and greater
economic, social and environmental sustainability.
-- More information on Cisco Smart+Connected Communities and on Cisco
Remote Expert solutions applied to different environments.
-- Video on cities of the future.
-- Follow Cisco Smart Connected Communities on Facebook:
-- Follow Cisco
Smart Connected Communities on Twitter:
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For more information:
Juan Ortiz/Marisa Orellana
Tel: 91 770 15 16
Email: firstname.lastname@example.org / email@example.com
Anna Bargallo (Barcelona Office)
Tel: +34 932 220 025
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