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Barcelona City Hall Launches a Pioneer Virtual Citizen Services Centre in Europe

Barcelona City Hall Launches a Pioneer Virtual Citizen Services Centre in Europe

Based on Cisco TelePresence and Collaboration Technologies, It Allows Administrative Services to Be Provided Through Remote Video Kiosks

BARCELONA, SPAIN -- (Marketwire) -- 03/07/13 -- Barcelona City Hall has announced a pioneer Virtual Citizen Services Centre in Europe, using Cisco (NASDAQ: CSCO) TelePresence(R) and collaboration technologies to allow citizens to remotely carry out various administrative processes without needing to appear at local offices.

The first phase of the pilot programme, which takes a pioneering approach in Europe, consists of the implementation of a citizens' services booth at Casa del Mig (Parc de l'Espanya Industrial, Calle Muntadas 5 - 08014 Barcelona), which is freely accessible during business hours, from which citizens may interact face-to-face with public servants to share, sign and print documents and take care of multiple administrative processes as if they were at the office itself.

The initiative forms part of a comprehensive collaboration agreement between Cisco and Barcelona City Council, which includes a variety of strategic initiatives based on the Cisco Smart+Connected Communities(TM) (S+CC) platform to help transform Bar celona into a European model for urban innovation, which is capable of optimizing the management of public spaces and generating new services for citizens.

Key points of the announcement

--  The project is based on the Cisco Remote Expert for Government
    Services solution, specially designed so that local, regional and
    central administrations can offer economic and effective citizens'
    services through a truly immersive collaboration experience and from a
    more convenient location, close to residence, workplace and leisure
--  This solution is comprised of a Cisco TelePresence system with
    high-definition video and high-quality audio; Cisco Remote Expert
    Manager and Cisco Unified Communications Manager administration
    software; a touch screen and virtual keyboard in order to display and
    fill out documents; a high-definition camera and scanner; a printer; a
    desktop Cisco TelePresence(R) system for each remote services agent
    and optimized network services using Cisco medianet technology, which
    provides a highly secure and reliable video communication experience.
    Unitronics, a Cisco Certified Gold Partner, has been entrusted with
    carrying out the implementation.
--  Upon entering the booth, citizens need only press a button on the
    screen to connect with local agents. The system is very simple and
    intuitive, with the ease of interpersonal interaction and touch
    control and the ability to share documents, resolve issues and
    complete all processing on the spot with a corresponding printed
    receipt. Moreover, the booth can be installed at any Internet-enabled
    location such as shopping centres, libraries, and post offices.
--  In an initial phase, this virtual services centre will allow numerous
    citizens' information services that the Barcelona City Hall currently
    offers in person, over the phone or by internet to be provided via the
    kiosk. Additional processes such as querying registries, obtaining
    construction licences or complaints regarding municipal services will
    soon be actionable using the virtual services centre.

Supporting quotes:

--  Antoni Vives, deputy mayor of the Barcelona City Hall:
    City Hall is committed to being exemplary in the provision of citizen
    services thanks to the possibilities which new technologies are
    offering. The Virtual Citizen Services project contributes to being
    more efficient, reducing costs, bringing the administration to the
    citizen, and improving public services by avoiding, for example,
--  Jose Petisco, general manager for Cisco Spain:
     "Government offices
    are seeing a considerable reduction in costs, even while they have to
    provide higher-quality services to citizens, including legal
    consulting, tax management or Social Security processing. Cisco Remote
    Expert for Government Services optimizes citizens' assistance
    services, helping to "virtually" transfer the local offices to places
    nearer to citizens, broadening access to the services and business
    hours while providing personal and immersive interaction by combining
    the latest Collaboration, TelePresence and network technologies into
    one sole solution."

Cisco Smart+Connected Communities strategy Cisco has collaborated for years with government offices and another partners on multiple projects in Spain using the principles of its Smart Connected Communities (S+CC) and related strategies, designed to respond to 21st-century needs of urban centres. Cities that rely on the Internet as a platform in order to improve planning, design and management of city services can obtain multiple benefits, including optimized administration, improved quality of life for citizens and greater economic, social and environmental sustainability.

Additional resources:

--  More information on Cisco Smart+Connected Communities and on Cisco
    Remote Expert solutions applied to different environments.
--  Video on cities of the future.
--  Follow Cisco Smart Connected Communities on Facebook:
--  Follow Cisco
 Smart Connected Communities on Twitter:

About Cisco Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. For ongoing news, please go to If you'd like access to Cisco press releases in Spanish, visit Follow Cisco Spain on Twitter:

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For more information: LEWIS PR Juan Ortiz/Marisa Orellana Tel: 91 770 15 16 Email: / Anna Bargallo (Barcelona Office) Tel: +34 932 220 025 Email:

Cisco Spain Gemma Sahagun Communications Director

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