FirstBest Underwriting System and Customer Service Receive High Marks in
Novarica's ACE Rankings
Customers Praise the Functionality and Technology of the FirstBest Front
Office Suite for Insurance
BEDFORD, Mass., March 6, 2013
BEDFORD, Mass., March 6, 2013 /PRNewswire/ --FirstBest® Systems, Inc.,
provider of insurance software solutions for global insurance carriers, today
announced that the company and its FirstBest Front Office Suite™ achieved high
scores in The Novarica Average Customer Experience (ACE) Rankings. The ACE
rankings acknowledge solution providers who deliver strong value to their
customers through their technology offerings and customer interactions. The
report is available for download from the FirstBest Web site.
The Novarica ACE Rankings are based on an online survey conducted by insurance
research and advisory firm Novarica of senior technology and operational
executives at insurer companies who have had direct experience with a vendor
product and organization.
FirstBest's customers gave the company an overall customer satisfaction rating
of 93 out of 100, with staff receiving an overall rating of 93, functionality
garnering a rating of 96, and technology achieving an overall rating of 91.
FirstBest's Front Office Suite received perfect scores in the areas of
"product has significantly enhanced productivity" and "product delivers the
One FirstBest customer noted in his response, "The FirstBest product has been
a huge success for us, and we have achieved our project payback numbers on
schedule." Another commented, "Overall, we're very pleased with the product
and the process and would select them again as our vendor."
The modular FirstBest Front Office Suite™ brings the entire underwriting team
together with agents, brokers, MGAs, and MGUs, in a collaborative underwriting
process that incorporates business rules, collaboration and knowledge
management tools, activities, data and analytics, modeling tools, and all of
the information needed to rapidly submit, evaluate, quote and close business.
"The Novarica ACE Rankings are derived from independent, validated rankings by
insurance carriers using our front office and underwriting solutions," said
John Belizaire, FirstBest Founder and CEO. "We thank our customers who
participated in this survey. Receiving these compliments and high scores
further validates that we are addressing their needs with robust front office
and underwriting solutions and top-notch customer service."
To download the report, please visit www.firstbest.com/ace2013.
FirstBest® Systems is the leading provider of insurance software solutions
that help global insurance companies improve underwriting profitability, scale
their business and achieve high service levels with agents, across the
enterprise. The patented and proven FirstBest Front Office Suite has processed
more than $9 billion in quotes and includes modular underwriting workstation,
mobile underwriting, agent portal, and agency upload applications. Global
companies such as XL Group plc, OneBeacon and other industry leaders rely on
FirstBest to improve underwriting efficiencies and quality, institutionalize
knowledge and best practices, and empower everyone in the process to rapidly
quote, collaborate, issue, and bind business on a single real‐time platform
from anywhere. To learn more, call +1-781-863-6000.
FirstBest is a registered trademark of FirstBest Systems, Inc. FirstBest UMS,
Underwriting Management System, FirstBest UMS Mobile, FirstBest Agent,
FirstBest AppReader, and FirstBest Front-Office Suite are trademarks of
FirstBest Systems, Inc. All other trademarks are property of their respective
SOURCE FirstBest Systems, Inc.
Contact: Steve Robins, FirstBest Systems, Inc., +1-781-280-6350,
Press spacebar to pause and continue. Press esc to stop.