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iYogi Deploys NICE Solution as it Scales Global Technical Support Business



  iYogi Deploys NICE Solution as it Scales Global Technical Support Business

NICE Process Analytics will help iYogi enhance its global delivery with Big
Data insights from millions of customer interactions

PR Newswire

NEW DELHI, March 6, 2013

NEW DELHI, March 6, 2013 /PRNewswire/ --

NICE Systems (NASDAQ: NICE) today announced that iYogi, a global provider of
technical support services to consumers and businesses, has chosen NICE to
help improve operational efficiency and enhance customer experience through
Big Data insights and analytics from thousands of service requests every day.
iYogi is deploying the NICE solution to holistically manage both voice and
non-voice processes serving millions of users annually.

NICE Process Analytics, part of its Real-Time Activity Monitoring solution,
will enable the automatic capture and analysis of all managed processes that
take place within a single customer interaction, including tasks performed on
both the phone and desktop by Tech Experts. This will increase iYogi's
visibility and productivity across multiple geographies, enhancing their Tech
Experts' delivery across all task types, skills and levels. As a result, iYogi
will be able to optimize occupancy and service levels.

The NICE solution will also support iYogi's cycle of forecasting, scheduling,
and real-time management of its Tech Experts. Integration with iYogi's
platform will improve customer engagement by identifying knowledge gaps for
focused training and performance improvement.

"The holistic optimization and management of employees across voice and
non-voice tasks is an emerging trend with enterprises globally. In order to
garner customer loyalty, businesses must be able to resolve customer issues
quickly and effectively, and this often demands a collaborative effort across
frontline service agents and technical experts," said Zeevi Bregman, President
and CEO, NICE Systems. "The NICE solution offers detailed insights across the
organization to enable effective workforce management that includes all
service-level agents."

"End-users consistently rate iYogi very high for professionalism and customer
service levels, and it is this that has helped us secure a leadership position
in the tech support industry. Investments in our platform to optimize our
performance and improve service levels are essential for us to maintain an
edge as we expand our services across new geographies," said Uday Challu,
Co-founder and CEO of iYogi. "Our partnership with NICE is in line with this
commitment - its solution is ideal for providing Big Data insights and
analytics, and will further strengthen our platform and technology leadership.

iYogi provides support services across a wide range of computing and
communications devices and software. With an expanding global presence,
iYogi's services are now live in ten countries including the United States,
United Kingdom, Australia, Canada and the GCC States.

NICE Process Analytics is part of NICE's Customer Interaction Management
Offering, which enables organizations to impact the full lifecycle of every
customer interaction by being well-prepared for each interaction, shaping the
interaction in real time as it happens, and driving improvement across the
enterprise for the next interaction. Driven by real-time, cross-channel
analytics and Voice of the Customer insights, it offers targeted solutions for
enhancing the customer experience, streamlining operational efficiency across
the enterprise, improving employee performance, increasing service-to-sales
revenue, and complying with policies and regulations. NICE Customer
Interaction Management solutions are implemented by contact centers of all
sizes, branches, retail stores, trading floors, and back office operations.

About iYogi

iYogi is a leading provider of tech support services to consumers and small
businesses across a wide range of computing and communications devices and
software. Leveraging its proprietary technology platform, iYogi delivers
support services to millions of customers globally and its services are
available on a 24/7 basis, 365 days a year. With a growing global footprint,
iYogi services are available in the United States, the United Kingdom, Canada,
Australia, and UAE. http://www.iyogi.com

For more information on iYogi, contact Shreya Sabharwal:
shreyas@alphabetconsulting.com or +91 9818341002

About NICE Systems

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software
solutions that enable organizations to take the next best action in order to
improve customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE's solutions empower
organizations to capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple sources,
including phone calls, mobile apps, emails, chat, social media, video, and
transactions. NICE solutions are used by over 25,000 organizations in more
than 150 countries, including over 80 of the Fortune 100 companies.
http://www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks
of NICE Systems. All other marks are trademarks of their respective owners.
For a full list of NICE Systems' marks, please see:
http://www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined
in the Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Messer Bregman, are based on the
current expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global
economic environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in technology and
market requirements; decline in demand for the Company's products; inability
to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain certain
marketing and distribution arrangements. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and Exchange
Commission, including the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the
date of this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.

Corporate Media Contact
Erik Snider, +1-877-245-7448, erik.snider@nice.com

Investors
Marty Cohen, +1-212-574-3635, ir@nice.com, ET
Anat Earon-Heilborn +972-9-775-3798, ir@nice.com, CET

SOURCE NICE Systems Ltd.
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