SolarWinds Introduces Its First Full-Featured Free Product -- Alert Central
New Free Software Solution Consolidates, Distributes and Escalates IT
Alerts Across Multiple Systems and Teams for Efficient and Effective
IT Alert Management
AUSTIN, TX -- (Marketwire) -- 03/06/13 -- SolarWinds (NYSE: SWI), a
leading provider of powerful and affordable IT management software,
today announced the company's first full-featured free product,
SolarWinds Alert Central. Designed to help simplify IT alert
management, SolarWinds Alert Central helps alleviate a pain felt by
the majority of IT professionals.
According to a recent SolarWinds survey* of over 150 IT
professionals, IT pros need an easy-to-use, reliable alert management
-- Over 73 percent of survey respondents said alert management was a real
pain in their organization.
-- 65 percent said the methods they are currently using to manage on-call
scheduling were "somewhat" or "not at all" effective.
-- 75 percent of respondents said they get alerts that are not their
problem to deal with at least once a month, while 50 percent of
respondents said this happens at least once a week.
-- Getting alerts to the right people in a timely manner was listed as a
major concern by many respondents.
"For most IT teams, alert management is a manual and tedious process
involving spreadsheets, shared calendars, pagers and phones to manage
alerts," said Sanjay Castelino, VP and market leader, SolarWinds.
"These methods ultimately rely on individuals to escalate issues in a
timely fashion, which gives way to human error and takes up
unnecessary time. Nobody likes being woken up in the middle of the
night for a problem that's not theirs, or finding out that a problem
that should have been escalated never got the attention it needed."
With SolarWinds Alert Central, IT pros can now centralize
multi-system IT alerts in a single, consolidated view, give team
members access to a scheduling calendar, escalate alerts
automatically and enable IT personnel to respond from their computers
or mobile devices with or without VPN access all for free.
"We currently use a SharePoint calendar to keep track of who is
on-call for our various teams. While this works okay, the calendar
really serves no
other purpose than a reference point for people that
need to get in touch with the on-call person," said Randy Brown,
network administrator, Yakima Valley Memorial Hospital. "Having the
ability to automatically route alerts to the appropriate on-call
person and escalate as necessary is a huge step in the right
direction for us. SolarWinds Alert Central will give us a streamlined
on-call management system combined with advanced alert routing and
SolarWinds Alert Central highlights
-- Offers IT alert management access to unlimited users, teams
-- Consolidates alerts from multiple IT systems
-- Manages on-call scheduling for multiple teams
-- Escalates alerts automatically according to customizable rules
-- Integrates with virtually any IT management product that sends alerts
-- Sends alerts by email or text, user may respond with or without VPN
-- Provides a weekly statistical and performance data report for each
user or team, including open and closed alerts, time to close, and
-- Completely free with no registration required
IT pros looking for information focused on IT alert management can
visit the SolarWinds IT professional community's thwack space, Alert
Central, to collaborate with peers and industry experts, ask
questions, troubleshoot issues and request future features.
Video: Alert Central Overview: Multi-system IT
Video: IT Alert Management can be a Real Pain: Fix
it Free with Alert Central
Whiteboard blog: Alert Management - A
Pain for Many Organizations
Pricing and Availability
SolarWinds Alert Central is available now
for free with no registration required on the SolarWinds website.
*The SolarWinds survey was conducted from December 18 through
December 31, 2012 via an online survey service, resulting in over 150
survey responses. SolarWinds awarded one (1) winner a $100 Amazon(R)
gift card with an approximate retail value of $100.
SolarWinds (NYSE: SWI) provides powerful and
affordable IT management software to customers worldwide from Fortune
500 enterprises to small businesses. In all of our market areas, our
approach is consistent. We focus exclusively on IT Pros and strive to
eliminate the complexity that they have been forced to accept from
traditional enterprise software vendors. SolarWinds delivers on this
commitment with unexpected simplicity through products that are easy
to find, buy, use and maintain while providing the power to address
any IT management problem on any scale. Our solutions are rooted in
our deep connection to our user base, which interacts in our online
community, thwack, to solve problems, share technology and best
practices, and directly participate in our product development
process. Learn more today at http://www.solarwinds.com/.
SolarWinds, SolarWinds.com and thwack are registered trademarks of
SolarWinds. All other company and product names mentioned are used
only for identification purposes and may be trademarks or registered
trademarks of their respective companies.
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