New Bomgar App Offers Full Remote Control and Support for Samsung Android Devices

  New Bomgar App Offers Full Remote Control and Support for Samsung Android
  Devices

  *Using Bomgar, technology support professionals can now fully access,
    control and fix remote Samsung Android mobile devices.
  *The Bomgar Remote Support Client for Samsung works with any Samsung
    smartphone or tablet running Android version 2.3 and higher.

Tweet This: Remotely access & control Samsung Android devices with @Bomgar’s
new Remote Support Client for Samsung: http://goo.gl/Wu8X7

Business Wire

JACKSON, Miss. -- March 6, 2013

Bomgar, a leading provider of secure remote support solutions, today announced
the Bomgar Remote Support Client for Samsung, a new app that allows technology
support professionals to remotely control and support Samsung Android
smartphones and tablets. Building on its robust capabilities for supporting
mobile devices, Bomgar now enables you to fully access, view, control and fix
Android-powered Samsung devices located anywhere in the world.

The Bomgar Remote Support Solution is used by thousands of service desks and
support centers worldwide to access and fix remote computers, systems and
mobile devices. By downloading the new, free app from Google Play, Bomgar
customers can now also provide comprehensive support for Samsung Android
devices, including:

  *Full screen-sharing and remote control to troubleshoot the device
  *Viewing system information to more quickly diagnose the issue
  *Chatting with the end-user to better understand the issue and educate the
    customer
  *Transferring files to and from the device

Whether dealing with employees who bring their own device (BYOD) to work, or
customers who need help with a mobile app or site, support professionals can
quickly resolve issues no matter where they or their end-users are located.

“Today’s support teams must be equipped to handle issues across a wide variety
of devices and platforms, and they don’t have time to jump between multiple
support tools,” said Troy Harrison, VP of product management, Bomgar. “We
understand smartphones and tablets are becoming the primary device for many
people, and that’s why we don’t charge extra or require add-ons for supporting
mobile devices. Bomgar is a single, centralized solution that allows you to
support all of your systems, including Windows, Mac, Linux, iOS, Android,
BlackBerry and more. Plus, it allows you to conduct multiple sessions
simultaneously and collaborate with other reps within sessions, allowing you
to be more productive and resolve issues faster.”

The Bomgar Support Client for Samsung works with any Samsung smartphone or
tablet running Android version 2.3 and higher. Once the app is installed,
end-users simply send a support request and then click a link to jump right
into a remote session. From there the technician can see the screen and
control the device as if they were holding it in their own hands.

Bomgar also offers a number of remote support features for Android devices
made by manufacturers other than Samsung, including viewing system information
and transferring files. Plus, Bomgar’s Mobile Representative Console for
Android allows support technicians to provide support from any Android device.

For more information about and a video demonstration of the Bomgar Remote
Support Client for Samsung, please visit www.bomgar.com/android. Bomgar
customers can download the app directly from Google Play: http://goo.gl/fyq8h.

About Bomgar

Bomgar provides remote support solutions for easily and securely supporting
computing systems and mobile devices. The company’s appliance-based products
help organizations improve tech support efficiency and performance by enabling
them to securely support nearly any device or system, anywhere in the world —
including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than
6,500 organizations across 65 countries have deployed Bomgar to rapidly
improve customer satisfaction while dramatically reducing costs. Bomgar is
privately held with offices in Jackson, Atlanta, Washington D.C., Paris and
London. You can find Bomgar on the web at www.bomgar.com, or on Facebook,
Twitter, LinkedIn and Google+.

Contact:

Bomgar Corporation
Elizabeth Hamilton, 770-407-1812
Public Relations Specialist
ehamilton@bomgar.com
 
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