Balfour Beatty Communities Earns Crystal Award for Service Excellence in
Navy Southeast Housing
NEWTOWN SQUARE, Pa. -- March 5, 2013
Balfour Beatty Communities, LLC, a leading provider of property management,
development and related real estate services for the multifamily, military,
and student housing markets, was recognized for outstanding service in its
Navy Southeast military housing portfolio with the prestigious CEL &
Associates 2012 Crystal Award.
The Navy conducts resident satisfaction surveys through CEL & Associates,
Inc., a real estate industry analyst and the nation’s largest surveyor of
tenant satisfaction, to monitor the level of resident satisfaction in
privatized Navy installation housing. The Crystal Award is bestowed on the
project that has earned a consolidated service score of 85 percent or higher
with a minimum 20 percent response rate.
This is the third consecutive Crystal Award for Balfour Beatty Communities’
Navy Southeast Region, which consists of Joint Base Charleston (SC), NAS
Jacksonville (FL), NAS JRB Fort Worth (TX), NAS Key West (FL), NAS Meridian
(MS), NAS Pensacola (FL), NAS Whiting Field (FL), NCBC Gulfport (FL), NSA
Panama City (FL), NSB Kings Bay (GA), and NS Mayport (FL). Balfour Beatty
Communities has provided comprehensive property management and development
services to the Region’s Navy families since 2007.
Led by Area Managers Paula Cook and Jeff Green, the Balfour Beatty
Communities’ Navy Southeast team attributes their consistently high resident
satisfaction scores to their proactive customer service approach. According to
Terri Edelman, Senior Vice President, Community Management, “We don’t wait for
a problem or concern to be reported by the resident. Through our Resident
Outreach programs, we lean forward to contact our residents to make sure all
of their housing needs are being met instead of waiting for them to report an
issue. And when we’re in a home for maintenance or repair work, we always ask
if there is anything else we can do while we’re there. Lastly, it’s about our
people—they are the very best at what they do and it shows in our service
About Balfour Beatty Communities
Balfour Beatty Communities, LLC is a diversified real estate services company
delivering development, design, financing, construction, renovation, property
and facilities management services in the multifamily, student and military
housing sectors. A leader in the industry, Balfour Beatty Communities has more
than 37,000 residential units and $5.5 billion in real estate assets under
management and has developed or renovated more than 27,000 units with a total
value of close to $4 billion. Headquartered outside Philadelphia, PA, Balfour
Beatty Communities has more than 1,100 employees and is a subsidiary of
Balfour Beatty Investments, Inc.
Balfour Beatty Investments is part of Balfour Beatty plc, a global leader in
professional services, construction services, support services, and
infrastructure investment, with more than $18 billion in annual revenues.
Balfour Beatty Communities
Corporate Communications Director
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