Pitney Bowes Helps Healthcare Providers Avoid Fines by Improving Hospital
STAMFORD, Conn. -- March 5, 2013
Pitney Bowes Inc. (NYSE: PBI) is helping healthcare providers reduce costly
and unnecessary hospital readmissions and avoid fines mandated by the
Affordable Care Act. The federal law established a readmissions reduction
program that is designed to improve care transitions and reduce readmissions
by assessing penalties for hospitals that readmit patients who have been
discharged within the previous 30 days.
A February 2013 study by the Robert Wood Johnson Foundation reported that 20
percent of Medicare patients are readmitted to hospitals within 30 days of
discharge. This is driven in part by the fact that 80 percent of hospitals and
primary care physicians lack direct post-discharge contact with patients to
identify risks and offer a chance for intervention.
By using a collaborative communications system as part of patient discharge
plans, providers have a way of controlling and ultimately, reducing the number
of hospital readmissions.
The Pitney Bowes Healthpoint 360 Collaborate solution is designed to trigger
communications before – and after - the patient discharge process, and it is
scalable to hundreds of thousands of patients as they move through the
healthcare continuum. Healthpoint 360 Collaborate ensures that all information
is accurate and up-to-date, allowing providers to anticipate member needs and
next steps for superior follow-up response. This enables healthcare companies
to prioritize and personalize member communications across key channels,
including contact centers, intelligent voice response phone calls (IVRs),
physical mail, email, web portals, social media and mobile.
Healthpoint 360 Collaborate is an end-to-end communications platform that can
be implemented modularly. It complements existing investments in care
management software and EHR technology, allowing providers to realize greater
value from legacy systems. It is also available as a hosted SaaS application.
About Pitney Bowes
Pitney Bowes provides technology solutions for small, mid-size and large firms
that help them connect with customers to build loyalty and grow revenue. The
company’s solutions for financial services, insurance, healthcare,
telecommunications, legal, public sector and retail organizations are
delivered on open platforms to best organize, analyze and apply both public
and proprietary data to two-way customer communications. Pitney Bowes is the
only firm that includes direct mail, transactional mail, call centers and
in-store technologies in its solution mix along with digital channels such as
the Web, email, live chat and mobile applications. Pitney Bowes has
approximately USD$5 billion in annual revenues and 27,000 employees worldwide.
Pitney Bowes: Every connection is a new opportunity™. www.pb.com
Dominic Weeks, 617-779-1818
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