As Winter Storm Saturn Threatens East, Verizon Finalizes Storm Preparations,
Offers Preparedness Tips For Consumers and Businesses
Employees Ready to Deal With Late Winter Storm
NEW YORK, March 5, 2013
NEW YORK, March 5, 2013 /PRNewswire/ --Verizon's networks are ready to serve
customers as winter storm Saturn approaches the Mid-Atlantic and Northeast.
Verizon prepares year-round for natural disasters and other emergencies to
provide customers with reliable service so they can keep their businesses
open; stay in touch with family and friends; and check the latest weather
conditions on their TVs, PCs, tablets or smartphones.
(NOTE: Verizon has produced a short video on customer-readiness tips; to view
it, click here.)
Employees are on standby to respond to any crisis in the event network
equipment is endangered or when emergency first-responder or customer support
is required. Verizon also can deploy employees from unaffected parts of the
country to help restore services in hard-hit areas.
The Verizon communications networks require power to operate. If commercial
power fails, backup batteries and generators in the company's switching
centers and other facilities keep power flowing so the company's networks can
continue to deliver services to customers. Portable generators also are
available for deployment to storm-stricken facilities, when needed.
Verizon crisis management and operations teams continue to closely monitor the
storm's path and complete required preparations, such as confirming staff
schedules; testing and confirming fuel supplies for backup generators; moving
vehicles; and stocking critical supplies in centralized locations for rapid
deployment to hard-hit areas.
In addition, Verizon's disaster recovery fleet of emergency vehicles stands
ready for deployment to the affected region, if needed. The fleet includes a
51-foot mobile command center, two 53-foot mobile emergency calling centers,
and satellite trailers.
Verizon also has the industry's first environmental hazmat response team, the
Major Emergency Response Incident Team (MERIT), which will remain on standby
to deploy immediately, if needed. This team is specially trained for rapid
deployment to manage hazardous materials in emergencies involving or
threatening Verizon's critical communications facilities or infrastructure, or
other company assets.
Customer Contact Information and Preparedness Tips
Residential and small business customers can call 1-800-VERIZON
(1-800-837-4966) to report any service-related issue. Residential customers
also can contact Verizon online at www.verizon.com/outage; small business
customers can visit www.verizon.com/bizoutage. Medium and enterprise business
customers should contact their regular customer service centers or account
teams, as needed.
In preparing for a storm, it's wise to have an emergency kit on hand. Items to
oA battery-powered radio.
oFlashlights and extra fresh batteries.
oA first-aid kit.
oBottled water and an adequate supply of non-perishable food.
oA non-electric can opener.
oMatches and candles with holders.
oExtra blankets and sleeping bags.
oA list of emergency phone numbers, including the customer service number
for your electric and utility company.
Additional Tips for Small-Business Customers
Many of the tips for consumers apply to preparedness for small businesses, but
there are additional steps business owners or managers will want to take:
oBack up your archives and documents, including critical business data,
stored on your computers. Verizon's Online Backup & Sharing will allow any
small-business owner to back up these important files to secure remote
servers that only the user can access from anywhere with an Internet
connection, including via a smartphone.
oUpdate the "Contact Us" page on your website to include an email address.
This is an additional method of communication for your customers to keep
in touch with you.
oAdd sign-up forms to your website and other social media platforms to
capture contact information for your customers. This will allow you to
communicate with them in case you have to temporarily close your business.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is
a global leader in delivering broadband and other wireless and wireline
communications services to consumer, business, government and wholesale
customers. Verizon Wireless operates America's most reliable wireless
network, with more than 98 million retail connections nationwide. Verizon
also provides converged communications, information and entertainment services
over America's most advanced fiber-optic network, and delivers integrated
business solutions to customers in more than 150 countries, including all of
the Fortune 500. A Dow 30 company with nearly $116 billion in 2012 revenues,
Verizon employs a diverse workforce of 183,400. For more information, visit
VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and
biographies, media contacts, high-quality video and images, and other
information are available at Verizon's online News Center at
www.verizon.com/news. To receive news releases by email, visit the News
Center and register for customized automatic delivery of Verizon news
Contact: Harry Mitchell, +1-304-356-3404, email@example.com or John
Bonomo, +1-212-321-8033, firstname.lastname@example.org
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