Enterprise Mobile Achieves Milestone of 250,000 Managed Devices
PLANO, Texas -- March 5, 2013
Enterprise Mobile, a business unit of Intermec Technologies (NYSE:IN), and a
pioneer in delivering comprehensive mobility managed services, today announced
that it has reached a major operational milestone. Enterprise Mobile is
pleased to announce that it now has more than 250,000 devices under contract
for managed services. The company has developed a wide portfolio of services
designed to reduce the cost and complexity of sourcing, deploying, securing
and managing mobile devices of any kind. Enterprise Mobile has experience with
more than 125 global companies--across retail, transportation, manufacturing,
and food services, pharmaceutical and other industries.
“We’re encouraged by the considerable growth of our business over the last
several years,” says Bill Pratt, General Manager at Enterprise Mobile. “It
speaks to the intensifying need among enterprise IT leaders to identify
trusted managed services partners to save time and get a better handle on
mobility usage across their operations regardless of device type, industry or
To help companies address the challenges of planning and executing corporate
mobility strategies, Enterprise Mobile is committed to continuously enhancing
its multi-platform mobility lifecycle services. This end-to-end delivery
framework covers every essential aspect of a mobility strategy, including:
*Strategy Consulting—Enterprise Mobile has been retained by dozens of
customers to develop, shape, validate and execute mobility strategies for
device selection, application development and distribution, mobile device
management (MDM) enablement, platform migration, and more.
*Lifecycle Services—With 250,000 devices managed, Enterprise Mobile is the
leader in providing initial device setup and deployment, 24x7x365
customer-branded helpdesk and device depot services, including overnight
device replacement, warranty management, and recycling.
*Mobile Device Management Enablement—including working with companies to
define security and content management requirements, evaluate vendors,
sourcing of solutions, implementation and ongoing administration services.
*Telecom Expense Management—including customer-branded online portal
ordering and fulfillment, as well as ongoing wireless investment
“Given the rapid evolution of mobile hardware, operating systems, and
applications—not to mention persistent issues like security and system
integration—we’re finding that more companies are looking to partner with a
trusted advisor,” says Bill Pratt. “For us, that translates into some really
exciting opportunities for growth in 2013 and beyond.”
The growth in the number of devices managed has translated into
industry-leading execution, such as:
*More than 75,000 devices configured, staged and kitted annually.
*Handling of 400,000+ end-user support inquiries annually, including
inbound helpdesk calls and emails with a more than 85% first call
*Processing of thousands of device replacements per month due to loss,
theft and malfunction.
*Implementation of Mobile Device Management (MDM) software for more than
250 companies representing tens of thousands of licenses.
*Millions of dollars of potential savings across wireless carrier expense
management and optimization opportunities.
About Enterprise Mobile
Founded in 2006, Enterprise Mobile, a business unit of Intermec Technologies
(NYSE: IN), specializes in delivering the widest range of comprehensive
mobility services—from strategic planning and deployment through support and
mobile device inventory management. Enterprise Mobile is headquartered in
Plano, Texas. For more information, visit: www.enterprisemobile.com
To find out more, visit www.intermec.com, or follow us at
www.twitter.com/intermec or www.facebook.com/intermec.
Intermec Inc. (NYSE:IN) is the workflow performance company. We design the
leading data capture and information management solutions at the interface
between mobile workers, assets, and customers. For more information about
Intermec, visit www.intermec.com or call 800-347-2636
Nikolett Bacso, 425-348-2656
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