(The following press release from Touch was received by e-mail. It was not confirmed by the sender.) Press Release Beirut, Lebanon â€“ March 4, 2013 touch to enhance customer experience with Nokia Siemens Networks Integrated network management solution improves operations efficiency and service quality touch, the leading mobile telecommunications operator in Lebanon, will soon be able to deliver an improved customer experience for its subscribers. The operator has selected Nokia Siemens Networks to implement its Integrated Network Management Solution (INMS) and related services. This solution, comprised of a set of solution blocks, will allow touch to cost efficiently improve its service operations to ensure the best service quality. â€œTo enhance the quality of service for our subscribers, touch will become the service assurance leader in the Middle East by implementing Nokia Siemens Networksâ€™ INMS,â€ said Wael Ayoub, COO of touch Lebanon. â€œWe have selected Nokia Siemens Networks for this important milestone implementation which will help us increase the efficiency of our network operations, reduce maintenance costs, and most importantly improve the quality of voice, text messaging (SMS) as well as other data services for our subscribers. INMS implementation is a major step in the direction of touchâ€™s vision of achieving excellence in customer experience management.â€ "touch and Nokia Siemens Networks share a common vision of Customer Experience Management (CEM) which translates into a superior service experience for subscribers,â€ said Chadi Mouchantaf, head of touch customer team at Nokia Siemens Networks. â€œWith our strong CEM portfolio and rich experience in the deployment of customer experience management solutions, we are committed to further improving service quality cost efficiently for touch to satisfy its customers.â€ Under the contract, Nokia Siemens Networks will implement its INMS* including its NetAct network management system to enable consolidated configuration, monitoring and network optimization across the various technologies. The companyâ€™s Service Quality Manager (SQM) provides real-time service quality insight for touch. Nokia Siemens Networks will also deliver its consulting and care services for the operator. About Touch On June 1, 2004, Zain (formerly known as MTC Group) the leading telecommunications mobile operator in the Middle East and Africa, was tendered a 4-year agreement by the Lebanese government to manage one of the countryâ€™s two existing mobile networks (Mobile Interim Company 2 â€“ MIC2). In November 2004, the operation was branded as mtc touch, then as touch in June 2012 and remains today the sole subsidiary amongst 6 others not to be owned by Zain Group. In collaboration with the Lebanese Ministry of Telecommunications, touch continues to enhance its network capacity while consistently providing its customers with cutting-edge products and services. It also seeks to improve the quality and variety of its services, without compromising on cost-effective pricing modules.www.touch.com.lb About Nokia Siemens Networks Nokia Siemens Networks is the worldâ€™s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the worldâ€™s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly. With headquarters in Espoo, Finland, we operate in over 100 countries and had net sales of approximately 13.8 billion euros in 2012. http://www.nokiasiemensnetworks.com Media Enquiries Nokia Siemens Networks Adnan Kureshy Head of Marketing & Communications, MEA Phone: +971 5668 18158 E-mail: email@example.com Media Relations Phone: +358 7140 02869 E-mail: firstname.lastname@example.org touch Zeina Torbey PR & Media Senior Analyst Phone: +961 7880 4044 E-mail: email@example.com
TOUCH PICKS NOKIA SIEMENS NETWORKS TO IMPLEMENT INMS
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