Most U.S. Doctors Believe Patients ShouldUpdate Electronic Health Record,
but Not Have Full Access to It, According to AccentureEight-Country Survey
NEW ORLEANS -- March 4, 2013
A new Accenture (NYSE:ACN) survey shows that most U.S. doctors surveyed (82
percent) want patients to actively participate in their own healthcare by
updating their electronic health records. However, only a third of physicians
(31 percent) believe a patient should have full access tohis or her own
record, 65 percent believe patients should have limited access and 4 percent
say they should have no access. These findings were consistent among 3,700
doctors surveyed by Accenture in eight countries:Australia, Canada, England,
France, Germany, Singapore, Spain and the United States.
Patients Access to Records
While nearly half of U.S. doctors (47 percent) surveyed believe patients
should not be able to update their lab test results, the vast majority believe
patients should be able to update some or all of the standard information in
their health records, includingdemographics (95 percent), family medical
history (88 percent), medications (87 percent) and allergies (85 percent).
And, the majority of doctors (81 percent) believe patients should even be able
to add suchclinical updates to their records as new symptoms or self-measured
metrics, including blood pressure and glucose levels.
“Many physicians believe that patients should take an active role in managing
their own health information, because it fosters personal responsibility and
ownership and enables both the patient and doctor to track progress outside
scheduled appointments,” said Mark Knickrehm, global managing director of
Accenture Health. “Several U.S. health systems have proven that the benefits
outweigh the risks in allowing patients open access to their health records,
and we expect this trend to continue.” In fact, nearly half of doctors
surveyed (49 percent) believe that giving patients access to their records is
crucial to providing effective care. But, only 21 percent of doctors surveyed
currently allow patients to have online access to their medical summary or
patient chart, the most basic form of a patient’s record.
Perceptions of Electronic Health Records
More than half of doctors surveyed (53 percent) believe that the introduction
of electronic health records has improved the quality of patient care, and the
overwhelming majority (84 percent) say they are somewhat or strongly committed
to promoting electronic records in their clinical practice.Most (77 percent)
believe the right investments in adopting electronic records are being made
and 83 percent believe they will become integral to effective patient care in
the next two years.
On behalf of Accenture, Harris Interactive conducted an online survey of 3,700
physicians across eight countries: Australia, Canada, England, France,
Germany, Singapore, Spain and the United States. The survey included 500
doctors per country (200 from Singapore) and assessed the physicians’
adoption, utilization and attitudes toward healthcare IT.The research was
conducted between November 2012 and December 2012.
Learn more aboutAccenture’s Insight Driven Health, Accenture Connected Health
Services andDelivering Public Service for the Future.
Accenture is a global management consulting, technology services and
outsourcing company, with approximately 259,000 people serving clients in more
than 120 countries.Combining unparalleled experience, comprehensive
capabilities across all industries and business functions, and extensive
research on the world’s most successful companies, Accenture collaborates with
clients to help them become high-performance businesses and governments.The
company generated net revenues of US$27.9 billion for the fiscal year ended
Aug. 31, 2012.Its home page iswww.accenture.com.
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