CareTech Solutions Introduces New Pulse™ IT Monitoring Service at HIMSS13
New Service Builds on Success of Service Desk in Improving the End-User IT
Experience in Healthcare
NEW ORLEANS -- March 4, 2013
CareTech Solutions, an information technology (IT) and Web products and
services provider for more than 200 hospitals, today announced the
availability of CareTech Solutions Pulse™, the company’s new IT monitoring
service for healthcare. Pulse is the only end-user experience monitoring
solution for healthcare that integrates the monitoring of hospital clinical,
business and ancillary applications, as well as the infrastructure on which
they run, into one service.
Pulse is a scalable; remote monitoring service staffed by trained healthcare
IT analysts who stand guard over hospital IT environments 24/7/365. Using
alerts and threshold escalation protocol, analysts identify and react to
performance degradation with the goal of resolving issues before the end user
is impacted. Working from best-in-class IT performance ranges, Pulse services
allow CareTech analysts to study performance data and trends, and if needed,
provide application tuning standards, troubleshoot problems and conduct quick
root cause analysis. This information is then used by hospitals to improve
their application system performance and availability. By proactively
addressing IT performance challenges, hospitals can now avoid costly and
“With so much at stake hospital information systems must perform as promised.
When the system is down and clinicians cannot access their EMRs, you better
believe hospital administrators will hear about it,” said Jim Giordano,
president and CEO, CareTech Solutions. “Hospital CEOs need happy doctors with
high levels of system adoption. The goal of Pulse is to find and correct IT
problems well before a doctor or nurse ever experiences an issue.”
As part of this service, CareTech uses best-in-class performance monitoring
and optimization tools including Compuware APM from its partner, Compuware
Corporation. Compuware provides IT software, services and best practices to
deliver peak performance for technologies worldwide. Compuware APM is the
industry’s leading solution for optimizing the performance of web, non-web,
mobile, streaming and cloud applications.
“In preparing for the new service launch, CareTech Solutions worked with
Porter Research to gain a better understanding of what hospital CIOs need from
an enterprise IT monitoring service when the goal is to deliver a reliable and
dependable end-user experience,” said Pat Milostan, COO, CareTech Solutions.
“A majority of the CIOs indicated they were all doing some degree of IT
monitoring but not one of them had a dedicated, integrated service that would
watch both the infrastructure and clinical applications. Almost unanimously,
they agreed a service like Pulse would be a tremendous value add in their
ongoing efforts to deliver a positive end-user experience.”
This new offering compliments CareTech’s industry-leading clinical help desk
solution, Service Desk™, which provides real-time IT support to clinicians and
other staff from support analysts trained on all major hospital clinical and
business information systems.
CareTech will introduce Pulse, and is demonstrating Service Desk at the
Healthcare Information and Management Systems Society (HIMSS) Annual
Conference and Exhibition in booth #1911.
The conference takes place from March 3-7, in New Orleans.
About CareTech Solutions
CareTech Solutions is an information technology (IT) and Web products and
services provider for more than 200 U.S. hospitals and health systems,
creating value for clients through customized IT solutions that contribute to
improving patient care while lowering healthcare costs. From implementing
emerging technologies to supporting day-to-day IT operations, CareTech offers
clients expert health information technology services earning it the 2008,
2009, 2010, and 2011 Best in KLAS award for IT Outsourcing (Extensive), and
the 2012 IT Partial Outsourcing as ranked by healthcare executives and
professionals in the respective annual Best in KLAS Awards: Software &
For more information, please visit www.caretech.com.
Anne Santori, APR
Public Relations Manager
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