CUSTOMER SUCCESS: Unum Prioritizes ‘Self Service’ With BMC Software

  CUSTOMER SUCCESS: Unum Prioritizes ‘Self Service’ With BMC Software

 BMC Control-M Self Service solution increases efficiency for business users
                                 and IT staff

Business Wire

HOUSTON -- March 4, 2013

Unum is a leading provider of financial protection benefits at the workplace,
serving 171,000 businesses in the U.S. and U.K. As part of a business-critical
transformation of its data center, the company wanted a self service workload
automation solution so business users and application developers could handle
their own application job requests more efficiently and effectively. Providing
self-service was a win-win move that improved productivity and service for
both the business users and the IT staff.

The IT operations team selected the BMC Control-M Self Service solution from
BMC Software (NASDAQ: BMC) because it delivers a customized service view that
is easy to use and can be quickly adopted.

“While the main reason we licensed BMC Software’s Control-M was to maximize my
infrastructure team’s productivity, both IT and business users embraced the
self service functionality of the solution because it gives them more access
and control over the things they care about most,” said Ron Tustin, director
of mainframe infrastructure at Unum. “It’s giving them what they need when
they need it, so business runs smoothly.”

Tracey Prendergast, operations manager at Unum, added, “We’re trying to
automate as much as possible and Control-M Self Service solution really fits
into that vision.”

The Challenge

Unum wanted an easy-to-use solution that would empower internal users to run
and monitor their own ad hoc job requests. This would have two positive
effects: higher productivity for IT as well as greater efficiency and
convenience for the business users – with the overall result being improved
service.

The Solution

The company chose the BMC Control-M Self Service solution, which provided the
desired core functionality plus flexible role-based monitoring capabilities
for end users – and a highly user-friendly interface.

Benefits

By implementing the BMC Control-M Self Service solution, Unum has experienced
a number of benefits, including:

  *Expanding operations to 24x7 for business users
  *Immediate reduction of ad hoc work requests to IT operations team, which
    allows them to stay focused on the larger business operations
  *Increased service and greater flexibility and convenience for business
    users and applications developers

For more information on the Unum implementation and the BMC Control-M Self
Service solution, please:

  *Register for the upcoming Unum case study webinar
  *Watch the Unum video
  *Watch the BMC Control-M video
  *Access the BMC Control-M community
  *Visit theOn the Mark blog
  *Follow @BMCControl-M on Twitter
  *Become a fan of BMC on Facebook

Click to tweet: Unum uses BMC Control-M Self Service solution to increase
efficiency for business users and IT staff

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